{"id":18574,"date":"2025-07-11T20:35:00","date_gmt":"2025-07-11T13:35:00","guid":{"rendered":"https:\/\/fazz.com\/?page_id=18574"},"modified":"2025-07-15T16:26:51","modified_gmt":"2025-07-15T09:26:51","slug":"faq-respon-code-edc","status":"publish","type":"page","link":"https:\/\/fazz.com\/en\/edc\/faq-respon-code-edc\/","title":{"rendered":"<p>FAQ LENGKAP: Arti &amp; Solusi Respon Code di Mesin EDC Fazz Agen<\/p>"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18574\" class=\"elementor elementor-18574\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-947ddbc elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"947ddbc\" data-element_type=\"section\" data-settings='{\"background_background\":\"classic\",\"_ob_bbad_use_it\":\"yes\",\"_ob_bbad_sssic_use\":\"no\",\"_ob_glider_is_slider\":\"no\"}'>\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c1a1c47\" data-id=\"c1a1c47\" data-element_type=\"column\" data-settings='{\"_ob_bbad_is_stalker\":\"no\",\"_ob_teleporter_use\":false,\"_ob_column_hoveranimator\":\"no\",\"_ob_column_has_pseudo\":\"no\"}'>\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4517de8 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"4517de8\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_harakiri_text_clip\":\"none\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\"><span class=\"grad-txt-1\">Lebih Banyak Peluang dengan Mesin EDC Fazz Agen!<\/span><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb10b51 elementor-widget__width-initial ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"cb10b51\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4242e elementor-widget__width-initial ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"0d4242e\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Layanan lengkap. Transaksi cepat. Bisnis makin cuan.<\/span><\/i><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-181823a elementor-widget__width-initial elementor-widget-mobile_extra__width-initial elementor-view-default ob-has-background-overlay elementor-widget elementor-widget-icon\" data-id=\"181823a\" data-element_type=\"widget\" data-settings='{\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/apps.apple.com\/id\/app\/fazza-tabungan-untung\/id6737800864?pt=Website&amp;ct=Website&amp;mt=Website\">\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column 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img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-1024x1024.png\" class=\"attachment-large size-large wp-image-18356\" alt=\"\" srcset=\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-1024x1024.png 1024w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-300x300.png 300w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-150x150.png 150w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-768x768.png 768w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-12x12.png 12w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\">\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-cc22ca8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc22ca8\" data-element_type=\"section\" data-settings='{\"_ob_bbad_use_it\":\"yes\",\"_ob_bbad_sssic_use\":\"no\",\"_ob_glider_is_slider\":\"no\"}'>\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e615ce7\" data-id=\"e615ce7\" data-element_type=\"column\" data-settings='{\"_ob_bbad_is_stalker\":\"no\",\"_ob_teleporter_use\":false,\"_ob_column_hoveranimator\":\"no\",\"_ob_column_has_pseudo\":\"no\"}'>\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div 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elementor-size-default\">FAQ LENGKAP:<br>Arti &amp; Solusi Respon Code di Mesin EDC Fazz Agen<!-- notionvc: 6445509d-e519-4133-91e4-3fbfb0719c97 --><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-996d2c9 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"996d2c9\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3adde19 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"3adde19\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Sebagai Agen Fazz, kamu pasti pernah nemuin transaksi gagal di mesin EDC. Nah, biasanya akan muncul <strong>kode angka tertentu<\/strong> di layar ? inilah yang disebut <em>respon code<\/em> atau <em>error code<\/em>. Jangan panik! Setiap kode punya arti dan cara penanganan yang berbeda.<\/p><p><!-- notionvc: b626927b-1f08-4f18-9180-bc4e5b71cf3d --><\/p><p>Blog ini akan bantu kamu pahami <strong>kenapa kode itu bisa muncul<\/strong> dan <strong>apa yang harus kamu lakukan<\/strong> agar transaksi bisa kembali lancar. Yuk, kita bahas satu-satu!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188ff10 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"188ff10\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356820c ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"356820c\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"font-family: 'Fazz Neue', sans-serif; font-weight: 600; line-height: 40px; color: #3311ce; font-size: px; text-align: left;\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\">Bagian 1: Respon Code dari BANK<\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-987fcf0 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"987fcf0\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc3d00 ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"cdc3d00\" data-element_type=\"widget\" data-settings='{\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:480px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2151\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2151\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> RC 01 ? Refer to Card Issuer<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2151\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2151\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Kartu pelanggan bermasalah atau diblokir oleh bank penerbit. <span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Minta pelanggan menghubungi bank mereka langsung agar dapat penjelasan dan solusi dari pihak bank.<!-- notionvc: 9a68e2ad-1404-4c32-80dd-972bf9c648f9 --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2152\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2152\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 03 ? Invalid Merchant<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2152\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2152\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kode ini muncul saat mesin EDC membaca bahwa <strong>Merchant ID (MID)<\/strong> atau <strong>Terminal ID (TID)<\/strong> kamu <strong>tidak valid atau belum aktif<\/strong> di jaringan switching. Bisa jadi karena registrasi belum selesai, expired, atau kesalahan sistem.<\/p><p><strong>Kondisi umum terjadinya:<\/strong><\/p><ul><li>Mesin EDC baru tapi belum diaktivasi sepenuhnya.<\/li><li>MID\/TID belum sinkron dengan sistem bank\/switching.<\/li><li>Ada gangguan teknis saat pengiriman data merchant.<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Cek apakah kamu baru saja dapat mesin EDC baru dari Fazz.<\/li><li>Restart mesin EDC, login ulang, lalu coba ulangi transaksi.<\/li><li>Jika masih muncul RC 03, <strong>langsung hubungi Customer Care Fazz<\/strong> agar tim teknis bisa bantu aktivasi ulang MID\/TID kamu.<\/li><\/ul><p><!-- notionvc: 0a017279-7941-4878-a5e0-ec22db1229ff --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2153\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2153\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> RC 04 ? Pick-up \/ Capture Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2153\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2153\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kode ini muncul saat sistem membaca bahwa kartu pelanggan <strong>dalam status ?hilang? atau ?dicuri?<\/strong>, dan sistem keamanan menyarankan agar kartu ditahan.<\/p><p><strong>Kondisi umum terjadinya:<\/strong><\/p><ul><li>Kartu sudah dilaporkan hilang oleh pemilik ke bank.<\/li><li>Kartu berada dalam daftar blokir nasional karena kasus pencurian atau penyalahgunaan.<\/li><li>Sistem anti-fraud otomatis mengenali kartu sebagai ancaman keamanan.<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Jangan lanjutkan transaksi.<\/li><li><strong>Jangan menahan kartu<\/strong> secara fisik (ini bukan ATM), cukup arahkan pelanggan untuk <strong>segera menghubungi bank penerbit kartu.<\/strong><\/li><li>Sampaikan ke pelanggan bahwa ini prosedur keamanan dan kamu hanya mengikuti sistem.<\/li><\/ul><p><!-- notionvc: 71d9165f-a9ed-470e-afe9-804ad1b95481 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2154\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2154\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 05 ? Do Not Honour<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2154\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2154\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Bank menolak transaksi tanpa alasan teknis yang jelas (biasanya karena ada blokir sementara atau pengawasan khusus).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Sarankan pelanggan untuk mengecek status kartu dan transaksi terakhir mereka dengan bank penerbit.<!-- notionvc: 0aa55820-8d57-4efe-8556-d152bbf989c6 --><\/p><p><!-- notionvc: 71d9165f-a9ed-470e-afe9-804ad1b95481 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2155\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2155\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 12 ? Invalid Transaction<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2155\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2155\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Jenis transaksi yang dilakukan tidak sesuai dengan kartu yang digunakan. Misalnya, pelanggan memakai kartu kredit untuk transaksi cek saldo.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Ubah jenis transaksinya atau minta pelanggan pakai kartu yang sesuai dengan kebutuhan.<!-- notionvc: 4cbdef18-ae73-44bb-9bd0-dae0527a11a8 --><\/p><p><!-- notionvc: 0aa55820-8d57-4efe-8556-d152bbf989c6 --><\/p><p><!-- notionvc: 71d9165f-a9ed-470e-afe9-804ad1b95481 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2156\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2156\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 13 ? Invalid Amount<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2156\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2156\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Nominal transaksi melebihi batas yang ditentukan oleh bank penerbit.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Minta pelanggan mengurangi nominal transaksi atau menghubungi bank untuk cek limit.<!-- notionvc: 08ee0f7f-e7cd-46fa-b8e7-9269109f5157 --><\/p><p><!-- notionvc: 4cbdef18-ae73-44bb-9bd0-dae0527a11a8 --><\/p><p><!-- notionvc: 0aa55820-8d57-4efe-8556-d152bbf989c6 --><\/p><p><!-- notionvc: 71d9165f-a9ed-470e-afe9-804ad1b95481 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2157\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2157\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 14 ? Invalid Card Number<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2157\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2157\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Nomor kartu tidak dikenali oleh sistem karena BIN (kode identifikasi bank) belum terdaftar di jaringan switching.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Laporkan ke tim Fazz agar BIN kartu tersebut bisa didaftarkan ke sistem.<!-- notionvc: c29bccd2-63ef-41ed-8a15-213a40aef751 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2158\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2158\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 20 ? Invalid Response<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2158\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2158\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul<\/strong><\/p><p>Kode ini muncul saat mesin EDC <strong>menerima respon yang tidak dikenali atau tidak sesuai<\/strong> dari sistem bank atau switching. Artinya, ada gangguan komunikasi antara mesin kamu dan sistem pusat ? bisa karena format balasan yang salah, error parsing, atau jaringan terganggu saat proses.<\/p><p><strong>Kondisi umum terjadinya:<\/strong><\/p><ul><li>Jaringan tidak stabil saat pengiriman atau penerimaan data.<\/li><li>Server bank sedang overload atau gangguan.<\/li><li>Ada perbedaan format data antara sistem EDC dan sistem bank.<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Coba <strong>ulang transaksi beberapa menit kemudian<\/strong> ? bisa jadi sistem hanya delay sesaat.<\/li><li><strong>Periksa koneksi internet<\/strong> kamu di mesin EDC (Wi-Fi\/data).<\/li><li>Jika masih muncul RC 20 setelah dicoba ulang, <strong>hubungi Customer Care Fazz<\/strong>. Sertakan waktu kejadian dan kode error agar bisa langsung dicek ke switching.<\/li><\/ol><p><!-- notionvc: 9ace0d2f-4c9b-45e4-96a3-7c32bc15c626 --><\/p><p><!-- notionvc: c29bccd2-63ef-41ed-8a15-213a40aef751 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2159\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2159\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 30 ? Format Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2159\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2159\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Format data transaksi yang dikirim tidak sesuai standar.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Laporkan ke Customer Care Fazz Agen untuk ditindaklanjuti oleh tim teknis.<!-- notionvc: 0369953e-9f0e-4abc-9c8b-9f6ec33b1378 --><\/p><p><!-- notionvc: 9ace0d2f-4c9b-45e4-96a3-7c32bc15c626 --><\/p><p><!-- notionvc: c29bccd2-63ef-41ed-8a15-213a40aef751 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-21510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 31 ? Bank or Collecting Agent Not Supported by Switch<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-21510\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Bank penerbit kartu <strong>tidak terhubung dengan jaringan switching<\/strong> yang digunakan oleh EDC Fazz Agen, jadi transaksi tidak bisa diproses.<br><br><\/p><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu berasal dari bank daerah kecil atau lembaga keuangan yang belum tergabung di jaringan switching (seperti ATM Bersama, Prima, Link, dll).<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan kasih tahu <strong>8 digit awal kartu (BIN\/prefix)<\/strong>.<\/li><li>Laporkan ke tim Fazz agar bank tersebut bisa didaftarkan ke sistem.<\/li><li>Jika tetap gagal, sampaikan bahwa kartu tersebut hanya bisa digunakan di ATM\/EDC milik bank itu sendiri.<\/li><\/ul><p><!-- notionvc: 93c952c9-651c-4ce5-88b8-3cdbe77985e7 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 0369953e-9f0e-4abc-9c8b-9f6ec33b1378 --><\/p><p><!-- notionvc: 9ace0d2f-4c9b-45e4-96a3-7c32bc15c626 --><\/p><p><!-- notionvc: c29bccd2-63ef-41ed-8a15-213a40aef751 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-21511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 33 ? Expired Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-21511\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu pelanggan <strong>sudah melewati masa berlaku (expired)<\/strong> yang tertera di kartu.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan periksa tanggal berlaku kartunya (MM\/YY).<\/li><li>Sarankan untuk segera mengganti kartu ke bank agar bisa digunakan kembali.<\/li><li>Bisa tawarkan metode pembayaran lain (QRIS, kartu lain, e-wallet).<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21512\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-21512\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 36 ? Restricted Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-21512\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu sedang dalam status <strong>terblokir atau dibatasi<\/strong> oleh bank karena alasan keamanan, fraud, atau kebijakan bank.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Beri tahu pelanggan bahwa kartunya tidak bisa digunakan saat ini.<\/li><li>Sarankan menghubungi bank untuk tahu penyebab pastinya dan minta dibuka blokirnya.<\/li><li>Gunakan metode pembayaran alternatif jika ada.<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21513\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-21513\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> RC 38 ? Allowable PIN Tries Exceeded<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21513\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-21513\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan <strong>terlalu banyak salah memasukkan PIN<\/strong>, hingga melewati batas maksimum percobaan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan bahwa kartu pelanggan <strong>sementara diblokir otomatis oleh sistem<\/strong>.<\/li><li>Minta pelanggan <strong>mengunjungi bank untuk reset PIN atau aktivasi ulang kartu<\/strong>.<\/li><li>Tidak disarankan dicoba ulang terlalu sering, karena bisa memperpanjang masa blokir.<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21514\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-21514\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 39 ? No Credit Account<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21514\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-21514\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Transaksi yang dilakukan membutuhkan akun kredit, tapi <strong>rekening yang terkait dengan kartu pelanggan tidak tersedia<\/strong>.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tanyakan ke pelanggan apakah benar ini kartu kredit dan masih aktif.<\/li><li>Jika mereka tidak tahu, sarankan hubungi bank penerbit untuk cek status akun kredit mereka.<\/li><li>Alternatif: gunakan kartu debit atau metode pembayaran lain.<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21515\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-21515\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 40 ? Requested Function Not Supported<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21515\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-21515\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Jenis transaksi yang dipilih <strong>tidak didukung oleh jenis kartu<\/strong> yang digunakan. Misalnya: tarik tunai pakai kartu kredit, atau cek saldo pakai kartu asing.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ubah jenis transaksinya agar sesuai dengan kartu.<\/li><li>Contoh: Jika kartu kredit, hanya bisa digunakan untuk pembayaran ? bukan tarik tunai atau cek saldo.<\/li><li>Jika masih bingung, sarankan pelanggan tanya langsung ke bank.<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21516\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-21516\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> RC 41 ? Lost Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21516\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-21516\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu sudah dilaporkan hilang oleh pemiliknya ke bank, dan otomatis masuk daftar blokir nasional.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tolak transaksi dan jangan proses lebih lanjut.<\/li><li>Sarankan pelanggan segera menghubungi bank.<\/li><li>Jangan tahan kartu, cukup arahkan ke prosedur resmi dari bank.<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21517\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-21517\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 43 ? Stolen Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21517\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-21517\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu sudah dilaporkan hilang oleh pemiliknya ke bank, dan otomatis masuk daftar blokir nasional.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tolak transaksi dan jangan proses lebih lanjut.<\/li><li>Sarankan pelanggan segera menghubungi bank.<\/li><li>Jangan tahan kartu, cukup arahkan ke prosedur resmi dari bank.<\/li><\/ul><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21518\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-21518\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 51 ? Insufficient Funds<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21518\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-21518\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Saldo di rekening pelanggan tidak cukup untuk transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Minta pelanggan top-up saldo atau gunakan kartu lain.<!-- notionvc: 53302a41-03c5-4e74-a8f9-f18b78fabd66 --><\/p><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21519\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-21519\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 52 ? No Chequing Account<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21519\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-21519\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu pelanggan <strong>tidak terhubung ke rekening giro (chequing account)<\/strong> yang dibutuhkan untuk transaksi tertentu. Bisa jadi kartunya cuma terhubung ke tabungan, atau memang tidak punya akun giro aktif.<\/p><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Pelanggan pakai kartu perusahaan yang belum aktifkan fitur transaksi.<\/li><li>Rekening giro sudah ditutup atau belum pernah diaktifkan.<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan bahwa <strong>kartu tidak bisa digunakan untuk transaksi ini<\/strong> karena tidak ada akun giro yang aktif.<\/li><li>Sarankan pelanggan gunakan kartu lain (debit\/tabungan) atau hubungi bank untuk aktivasi rekeningnya.<\/li><li>Bisa tawarkan metode pembayaran alternatif (QRIS, e-wallet, dll).<\/li><\/ul><p><!-- notionvc: 429a1c3c-e0d7-4b85-a8b2-aa9107de82e2 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 53302a41-03c5-4e74-a8f9-f18b78fabd66 --><\/p><p><!-- notionvc: aadcc6e6-2302-48f3-a40e-993cce49f879 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21520\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-21520\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 53 ? No Savings Account<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21520\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-21520\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Card <strong>tidak terhubung ke rekening tabungan yang aktif<\/strong>, atau rekeningnya sudah tidak aktif (dormant) atau tutup.<\/p><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Rekening pelanggan lama tidak dipakai, jadi otomatis nonaktif.<\/li><li>Rekening ditutup tanpa disadari, tapi kartu masih dipegang.<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan <strong>cek keaktifan rekeningnya<\/strong> di ATM, mobile banking, atau langsung ke bank.<\/li><li>Jika perlu, sarankan buat rekening baru.<\/li><li>Sampaikan bahwa sistem tidak bisa mendeteksi akun tabungan yang valid di kartu tersebut.<\/li><\/ul><p><!-- notionvc: e3c66e49-da19-4202-b4e8-a41713133152 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21521\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-21521\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 54 ? Expired Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21521\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-21521\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu pelanggan <strong>sudah melewati masa berlaku (expired)<\/strong> yang tercetak di kartu.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan cek tanggal expired di kartu (MM\/YY).<\/li><li>Sarankan untuk segera minta kartu pengganti ke bank.<\/li><li>Tidak bisa diproses sampai kartu baru diterbitkan.<\/li><li>Sambil menunggu, tawarkan metode pembayaran lain (QRIS, kartu lain, dll).<\/li><\/ul><p><!-- notionvc: 35b63b14-1287-48c8-9caa-fac2596a4b4c --><\/p><p><!-- notionvc: e3c66e49-da19-4202-b4e8-a41713133152 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21522\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"button\" aria-controls=\"elementor-tab-content-21522\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 55 ? Invalid PIN<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21522\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"region\" aria-labelledby=\"elementor-tab-title-21522\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Pelanggan salah memasukkan PIN.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Minta pelanggan ulangi transaksi dengan PIN yang benar. Jika gagal terus, arahkan ke bank untuk reset PIN.<!-- notionvc: 1bd49677-bfea-42ab-99a7-87b028d60d86 --><\/p><p><!-- notionvc: 35b63b14-1287-48c8-9caa-fac2596a4b4c --><\/p><p><!-- notionvc: e3c66e49-da19-4202-b4e8-a41713133152 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21523\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"button\" aria-controls=\"elementor-tab-content-21523\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 57 \/ 58 ? Transaction Not Permitted<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21523\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"region\" aria-labelledby=\"elementor-tab-title-21523\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Kartu atau terminal tidak diizinkan untuk jenis transaksi tertentu.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Gunakan kartu yang sesuai dengan jenis transaksinya (misalnya: jangan gunakan kartu kredit untuk tarik tunai).<!-- notionvc: ab261dd5-41d3-40b7-a818-43f3d89d1845 --><\/p><p><!-- notionvc: 1bd49677-bfea-42ab-99a7-87b028d60d86 --><\/p><p><!-- notionvc: 35b63b14-1287-48c8-9caa-fac2596a4b4c --><\/p><p><!-- notionvc: e3c66e49-da19-4202-b4e8-a41713133152 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21524\" class=\"elementor-tab-title\" data-tab=\"24\" role=\"button\" aria-controls=\"elementor-tab-content-21524\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 58 ? Transaction Not Permitted to Terminal<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21524\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"24\" role=\"region\" aria-labelledby=\"elementor-tab-title-21524\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Transactions <strong>tidak diizinkan untuk dilakukan pada mesin EDC<\/strong> yang digunakan. Biasanya karena jenis kartu atau akun pelanggan <strong>tidak mendukung transaksi tertentu di terminal ini.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu hanya bisa digunakan di ATM, bukan EDC.<\/li><li>Transaksi luar negeri di terminal domestik.<\/li><li>Terminal belum mendukung fitur tertentu (misal tarik tunai kartu kredit asing).<\/li><\/ul><p><!-- notionvc: 3fe90e0e-0134-428b-b0ad-53fecae5f60f --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan bahwa <strong>jenis kartu pelanggan tidak bisa digunakan untuk transaksi ini di EDC.<\/strong><\/li><li>Sarankan gunakan kartu lain, ATM, atau metode pembayaran lain.<\/li><li>Jika kartu milik pelanggan dalam negeri dan tetap gagal, arahkan ke bank untuk info lebih lanjut.<p><!-- notionvc: ab261dd5-41d3-40b7-a818-43f3d89d1845 --><\/p><p><!-- notionvc: 1bd49677-bfea-42ab-99a7-87b028d60d86 --><\/p><p><!-- notionvc: 35b63b14-1287-48c8-9caa-fac2596a4b4c --><\/p><p><!-- notionvc: e3c66e49-da19-4202-b4e8-a41713133152 --><\/p><\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21525\" class=\"elementor-tab-title\" data-tab=\"25\" role=\"button\" aria-controls=\"elementor-tab-content-21525\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 59 ? Suspected Fraud<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21525\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"25\" role=\"region\" aria-labelledby=\"elementor-tab-title-21525\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Transactions <strong>terdeteksi mencurigakan oleh sistem bank<\/strong> dan ditolak otomatis demi keamanan. Ini bisa karena lokasi tidak biasa, nilai transaksi besar, atau pola transaksi yang aneh.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu baru digunakan di lokasi berbeda secara tiba-tiba.<\/li><li>Nominal transaksi sangat besar.<\/li><li>Sistem fraud detection bank aktif memblokir transaksi otomatis.<\/li><\/ul><p><!-- notionvc: 0ae298ae-2389-4b8e-a48b-7210cf65001e --><\/p><p><!-- notionvc: ab261dd5-41d3-40b7-a818-43f3d89d1845 --><\/p><p><!-- notionvc: 1bd49677-bfea-42ab-99a7-87b028d60d86 --><\/p><p><!-- notionvc: 35b63b14-1287-48c8-9caa-fac2596a4b4c --><\/p><p><!-- notionvc: e3c66e49-da19-4202-b4e8-a41713133152 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan bahwa transaksi <strong>tidak bisa dilanjutkan karena alasan keamanan.<\/strong><\/li><li>Sarankan pelanggan <strong>menghubungi bank untuk klarifikasi dan buka blokir.<\/strong><\/li><li>Jangan coba ulang terlalu banyak kali, karena bisa memicu pemblokiran permanen.<\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21526\" class=\"elementor-tab-title\" data-tab=\"26\" role=\"button\" aria-controls=\"elementor-tab-content-21526\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 61 ? Exceeds Withdrawal Amount Limit<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21526\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"26\" role=\"region\" aria-labelledby=\"elementor-tab-title-21526\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Nominal transaksi <strong>melebihi batas maksimum<\/strong> yang ditetapkan oleh bank untuk kartu tersebut, baik harian maupun per transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan <strong>kurangi nominal transaksi.<\/strong><\/li><li>Jika butuh transaksi besar, arahkan pelanggan hubungi bank untuk cek atau naikkan limit.<\/li><li>Bisa juga bagi dua transaksi agar tidak melebihi batas sekali tarik.<\/li><\/ul><p><!-- notionvc: 836882f2-66e5-48bd-ba05-38a8c3f9743c --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21527\" class=\"elementor-tab-title\" data-tab=\"27\" role=\"button\" aria-controls=\"elementor-tab-content-21527\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 62 ? Restricted Card<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21527\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"27\" role=\"region\" aria-labelledby=\"elementor-tab-title-21527\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu sedang dalam <strong>status terbatas atau diblokir sebagian<\/strong> oleh bank. Bisa karena belum aktivasi, fraud, atau pembatasan sementara.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan menghubungi bank untuk tahu penyebabnya.<\/li><li>Tidak disarankan lanjut transaksi sampai status kartu kembali normal.<\/li><li>Bisa tawarkan metode pembayaran alternatif sementara.<\/li><\/ul><p><!-- notionvc: 836882f2-66e5-48bd-ba05-38a8c3f9743c --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21528\" class=\"elementor-tab-title\" data-tab=\"28\" role=\"button\" aria-controls=\"elementor-tab-content-21528\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 63 ? Security Violation: Reversal Denied (No Transaction to Reverse)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21528\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"28\" role=\"region\" aria-labelledby=\"elementor-tab-title-21528\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kamu atau sistem mencoba <strong>membatalkan transaksi (reversal)<\/strong>, tapi <strong>tidak ada transaksi yang bisa dibatalkan<\/strong>.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Transaksi belum terjadi, tapi reversal dikirim.<\/li><li>Mesin error dan menganggap transaksi terjadi padahal tidak.<\/li><\/ul><p><!-- notionvc: e124daa7-a901-4bb5-b8a6-1562e7ce4d88 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Jangan panik, <strong>tidak ada dana yang tertarik<\/strong> dari pelanggan.<\/li><li>Coba mulai ulang proses dari awal.<\/li><li>Jika khawatir dana sudah masuk, bantu cek riwayat transaksi pelanggan atau hubungi support.<\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 836882f2-66e5-48bd-ba05-38a8c3f9743c --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21529\" class=\"elementor-tab-title\" data-tab=\"29\" role=\"button\" aria-controls=\"elementor-tab-content-21529\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 65 ? Exceeds Withdrawal Frequency Limit<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21529\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"29\" role=\"region\" aria-labelledby=\"elementor-tab-title-21529\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan sudah <strong>melakukan terlalu banyak transaksi<\/strong> dalam sehari, dan melebihi batas frekuensi penarikan atau transaksi yang diizinkan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sarankan pelanggan ulangi transaksi <strong>keesokan harinya<\/strong>.<\/li><li>Jika butuh segera, bisa gunakan kartu lain.<\/li><li>Atau arahkan pelanggan untuk meminta penyesuaian limit ke bank.<\/li><\/ul><p><!-- notionvc: 5cc8573e-c391-41e6-9b2b-eef11114d0c8 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21530\" class=\"elementor-tab-title\" data-tab=\"30\" role=\"button\" aria-controls=\"elementor-tab-content-21530\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 67 ? Hard Capture (Requires Card Be Picked Up)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21530\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"30\" role=\"region\" aria-labelledby=\"elementor-tab-title-21530\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem menyatakan bahwa kartu <strong>harus ditahan\/diblokir secara fisik<\/strong> karena dicurigai <strong>hilang, dicuri, atau disalahgunakan.<\/strong><\/p><p><strong>Catatan penting:<\/strong><\/p><p>Kode ini <strong>dirancang untuk mesin ATM<\/strong>, jadi mesin EDC seperti milik kamu <strong>tidak perlu dan tidak boleh menahan kartu pelanggan.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tolak transaksi.<\/li><li>Sampaikan dengan sopan ke pelanggan bahwa sistem mendeteksi kartu ini sebagai risiko keamanan.<\/li><li>Sarankan mereka segera hubungi bank penerbit untuk klarifikasi.<\/li><\/ul><p><!-- notionvc: 4ff1727b-7522-43c7-9f6e-6fb0b0ebdcba --><\/p><!-- notionvc: 5cc8573e-c391-41e6-9b2b-eef11114d0c8 --><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21531\" class=\"elementor-tab-title\" data-tab=\"31\" role=\"button\" aria-controls=\"elementor-tab-content-21531\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 68 ? Response Received Too Late<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"31\" role=\"region\" aria-labelledby=\"elementor-tab-title-21531\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Terjadi keterlambatan komunikasi antara mesin dan sistem bank (biasanya karena jaringan lambat).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Coba ulangi transaksi setelah beberapa menit. Pastikan sinyal atau jaringan EDC stabil.<!-- notionvc: 784fd237-94d8-4c8b-bcf3-6211b44fae01 --><\/p><p><!-- notionvc: 4ff1727b-7522-43c7-9f6e-6fb0b0ebdcba --><\/p><p><!-- notionvc: 5cc8573e-c391-41e6-9b2b-eef11114d0c8 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21532\" class=\"elementor-tab-title\" data-tab=\"32\" role=\"button\" aria-controls=\"elementor-tab-content-21532\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 75 ? Allowable Number of PIN Tries Exceeded<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"32\" role=\"region\" aria-labelledby=\"elementor-tab-title-21532\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan sudah terlalu sering salah memasukkan PIN (biasanya 3 kali), sehingga kartu otomatis <strong>terblokir oleh sistem bank<\/strong>.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan ke pelanggan bahwa <strong>PIN-nya sudah terblokir.<\/strong><\/li><li>Sarankan segera menghubungi bank atau datang ke ATM untuk <strong>reset PIN atau buka blokir.<\/strong><\/li><li>Jangan dicoba ulang lagi karena tidak akan berhasil.<\/li><\/ul><p><!-- notionvc: 0286c064-7cbe-4858-9658-d93f10e62f21 --><\/p><p><!-- notionvc: 784fd237-94d8-4c8b-bcf3-6211b44fae01 --><\/p><p><!-- notionvc: 4ff1727b-7522-43c7-9f6e-6fb0b0ebdcba --><\/p><p><!-- notionvc: 5cc8573e-c391-41e6-9b2b-eef11114d0c8 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21533\" class=\"elementor-tab-title\" data-tab=\"33\" role=\"button\" aria-controls=\"elementor-tab-content-21533\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 76 ? Invalid To Account<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21533\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"33\" role=\"region\" aria-labelledby=\"elementor-tab-title-21533\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Akun tujuan transfer <strong>tidak valid atau tidak terdaftar<\/strong> di sistem bank.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Salah input nomor rekening tujuan.<\/li><li>Akun tujuan sudah tutup.<\/li><li>Kode bank salah atau tidak cocok dengan nomor rekening.<\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Periksa kembali nomor rekening yang dimasukkan.<\/li><li>Pastikan nama dan bank tujuan benar.<\/li><li>Jika sudah benar dan masih gagal, minta pelanggan hubungi bank penerima.<\/li><\/ul><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21534\" class=\"elementor-tab-title\" data-tab=\"34\" role=\"button\" aria-controls=\"elementor-tab-content-21534\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 77 ? Invalid From Account<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21534\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"34\" role=\"region\" aria-labelledby=\"elementor-tab-title-21534\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Rekening sumber dana pelanggan tidak tersedia atau tidak bisa digunakan untuk transaksi ini.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu tidak terhubung ke rekening aktif.<\/li><li>Rekening diblokir, tutup, atau dormant.<\/li><\/ul><p><!-- notionvc: 8e3ae333-bed4-486b-9459-d1c889ce5a6c --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan periksa status rekeningnya ke bank.<\/li><li>Bisa juga coba pakai kartu dari rekening lain.<p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21535\" class=\"elementor-tab-title\" data-tab=\"35\" role=\"button\" aria-controls=\"elementor-tab-content-21535\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 78 ? Account Is Closed<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21535\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"35\" role=\"region\" aria-labelledby=\"elementor-tab-title-21535\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Rekening pelanggan <strong>sudah ditutup<\/strong> tapi kartu masih aktif.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan bahwa transaksi gagal karena rekening tidak lagi aktif.<\/li><li>Minta pelanggan datang ke bank untuk membuka rekening baru atau menonaktifkan kartu yang lama.<\/li><\/ul><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21536\" class=\"elementor-tab-title\" data-tab=\"36\" role=\"button\" aria-controls=\"elementor-tab-content-21536\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 82 ? Force PIN Change<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21536\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"36\" role=\"region\" aria-labelledby=\"elementor-tab-title-21536\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem bank mendeteksi bahwa pelanggan <strong>wajib mengganti PIN<\/strong> sebelum bisa transaksi (biasanya karena kartu baru atau reset PIN).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan bahwa pelanggan <strong>perlu ubah PIN terlebih dahulu<\/strong> di ATM bank penerbit.<\/li><li>Setelah ganti PIN, transaksi bisa dilakukan seperti biasa.<\/li><\/ul><p>&nbsp;<\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21537\" class=\"elementor-tab-title\" data-tab=\"37\" role=\"button\" aria-controls=\"elementor-tab-content-21537\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 83 ? Response from BPD DIY<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21537\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"37\" role=\"region\" aria-labelledby=\"elementor-tab-title-21537\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kode khusus dari <strong>Bank Pembangunan Daerah (BPD) DIY<\/strong>, biasanya sebagai informasi tambahan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Jika menggunakan kartu BPD DIY dan muncul error, <strong>minta pelanggan hubungi BPD DIY langsung.<\/strong><\/li><li>Tidak semua EDC bisa memproses kartu ini jika belum terdaftar di jaringan switching.<\/li><\/ul><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21538\" class=\"elementor-tab-title\" data-tab=\"38\" role=\"button\" aria-controls=\"elementor-tab-content-21538\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 88 ? Payment Denied Because Bill Already Paid<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21538\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"38\" role=\"region\" aria-labelledby=\"elementor-tab-title-21538\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem menolak transaksi karena <strong>tagihan yang coba dibayar sudah lunas.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tanyakan ke pelanggan apakah sebelumnya sudah pernah bayar tagihan itu.<\/li><li>Hindari <strong>pembayaran ganda<\/strong>, karena dana bisa tetap terpotong meskipun tidak diperlukan.<\/li><li>Cek kembali nomor referensi dan tagihan melalui aplikasi atau bukti transaksi.<\/li><\/ul><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21539\" class=\"elementor-tab-title\" data-tab=\"39\" role=\"button\" aria-controls=\"elementor-tab-content-21539\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 89 ? Link to Issuer, Collecting Agent or Biller Is Down<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21539\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"39\" role=\"region\" aria-labelledby=\"elementor-tab-title-21539\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem <strong>tidak bisa terhubung ke bank penerbit, biller (penagih), atau agen pihak ketiga<\/strong> karena gangguan jaringan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi beberapa saat kemudian.<\/li><li>Jika berulang, laporkan ke Customer Care Fazz agar dicek lebih lanjut ke switching\/bank.<\/li><\/ul><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21540\" class=\"elementor-tab-title\" data-tab=\"40\" role=\"button\" aria-controls=\"elementor-tab-content-21540\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 90 ? Cut Off<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21540\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"40\" role=\"region\" aria-labelledby=\"elementor-tab-title-21540\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Bank penerbit sedang <strong>tutup sementara untuk proses tutup buku harian<\/strong> (biasanya tengah malam).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tunggu 15?30 menit, lalu ulangi transaksi.<\/li><li>Waktu cut-off biasanya berlangsung singkat (sekitar pukul 23.30?00.30).<\/li><\/ul><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21541\" class=\"elementor-tab-title\" data-tab=\"41\" role=\"button\" aria-controls=\"elementor-tab-content-21541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 91 ? Database Problem<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"41\" role=\"region\" aria-labelledby=\"elementor-tab-title-21541\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Ada <strong>gangguan sistem internal pada bank penerbit<\/strong> yang menyebabkan transaksi tidak bisa diproses.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi nanti saat sistem bank kembali normal.<\/li><li>Tidak disarankan ulangi terus dalam waktu singkat karena bisa memperburuk beban sistem.<\/li><\/ul><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21542\" class=\"elementor-tab-title\" data-tab=\"42\" role=\"button\" aria-controls=\"elementor-tab-content-21542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 92 ? Unable to Route Transaction<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"42\" role=\"region\" aria-labelledby=\"elementor-tab-title-21542\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem tidak bisa <strong>menentukan jalur pengiriman transaksi ke bank tujuan.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Coba ulangi beberapa saat lagi.<\/li><li>Jika tetap muncul, laporkan ke tim Fazz agar dicek apakah bank tujuan belum terdaftar.<\/li><\/ul><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21543\" class=\"elementor-tab-title\" data-tab=\"43\" role=\"button\" aria-controls=\"elementor-tab-content-21543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 94 ? Duplicate Transmission \/ Request \/ Reversal Message<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"43\" role=\"region\" aria-labelledby=\"elementor-tab-title-21543\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem mendeteksi bahwa <strong>permintaan transaksi sama sudah dikirim sebelumnya<\/strong>, dan ini adalah duplikat.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Tombol ditekan dua kali oleh Agen\/pelanggan.<\/li><li>Mesin lambat, jadi Agen menekan ulang.<\/li><\/ul><p><!-- notionvc: 4f3a517a-d086-4d8f-8309-d9ff82e02eb2 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Jangan ulangi transaksi terlalu cepat.<\/li><li>Cek histori transaksi sebelum ulangi.<\/li><li>Bila sudah berhasil di sistem tapi gagal di mesin, hubungi support untuk bantu pengecekan.<p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21544\" class=\"elementor-tab-title\" data-tab=\"44\" role=\"button\" aria-controls=\"elementor-tab-content-21544\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RC 96 ? System Malfunction \/ System Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21544\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"44\" role=\"region\" aria-labelledby=\"elementor-tab-title-21544\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Gangguan teknis di sistem bank, switching, atau EDC yang membuat transaksi <strong>tidak bisa diproses<\/strong>.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi dalam 10?15 menit.<\/li><li>Jika tetap gagal, segera <strong>laporkan ke tim Customer Care Fazz.<\/strong><\/li><li>Sertakan waktu kejadian dan kode error agar bisa ditindaklanjuti lebih cepat<\/li><\/ul><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21545\" class=\"elementor-tab-title\" data-tab=\"45\" role=\"button\" aria-controls=\"elementor-tab-content-21545\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">A7 ? Not Defined Yet (Bukan Error Aplikasi Mini ATM)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21545\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"45\" role=\"region\" aria-labelledby=\"elementor-tab-title-21545\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kode ini <strong>bukan berasal dari sistem MiniATM Fazz<\/strong>, tapi dari pihak ketiga seperti switching atau bank. Artinya, sistem Fazz belum mengenali arti pasti kode ini.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li><strong>Jangan panik<\/strong>, ini bukan kesalahan dari mesin EDC kamu.<\/li><li>Coba ulangi transaksi 1?2 kali.<\/li><li>Kalau masih muncul, <strong>laporkan ke Customer Care Fazz<\/strong> agar tim teknis bisa investigasi lebih lanjut.<\/li><\/ul><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21546\" class=\"elementor-tab-title\" data-tab=\"46\" role=\"button\" aria-controls=\"elementor-tab-content-21546\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">AH ? Not Defined Yet (Bukan Error Aplikasi Mini ATM)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21546\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"46\" role=\"region\" aria-labelledby=\"elementor-tab-title-21546\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sama seperti A7, kode ini berasal dari <strong>luar sistem MiniATM<\/strong>, dan biasanya muncul karena komunikasi yang tidak sinkron antara sistem bank dan switching.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi.<\/li><li>Jika tetap gagal, catat waktu dan kode AH, lalu laporkan ke Customer Care.<\/li><\/ul><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21547\" class=\"elementor-tab-title\" data-tab=\"47\" role=\"button\" aria-controls=\"elementor-tab-content-21547\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Z1 ? Transaksi Gagal Saat Proses Debit ke Issuer<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21547\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"47\" role=\"region\" aria-labelledby=\"elementor-tab-title-21547\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>EDC tidak mendapatkan respon yang diharapkan saat <strong>mengirim permintaan debit ke bank pelanggan<\/strong> (issuer).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi beberapa menit kemudian.<\/li><li>Jika masih gagal, minta pelanggan gunakan kartu lain atau metode pembayaran lain.<\/li><li>Laporkan ke tim Fazz jika sering terjadi.<\/li><\/ul><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21548\" class=\"elementor-tab-title\" data-tab=\"48\" role=\"button\" aria-controls=\"elementor-tab-content-21548\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Z2 ? Tidak Dapat Respon Saat Debit ke Issuer<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21548\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"48\" role=\"region\" aria-labelledby=\"elementor-tab-title-21548\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem <strong>tidak mendapat respon sama sekali<\/strong> dari bank penerbit saat proses debit.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Pastikan sinyal EDC kamu stabil.<\/li><li>Ulangi transaksi.<\/li><li>Jika masih muncul, bantu pelanggan pakai alternatif pembayaran dan laporkan ke support.<\/li><\/ul><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21549\" class=\"elementor-tab-title\" data-tab=\"49\" role=\"button\" aria-controls=\"elementor-tab-content-21549\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">EE ? Gagal Saat Proses Credit ke Penerima<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21549\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"49\" role=\"region\" aria-labelledby=\"elementor-tab-title-21549\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Setelah dana berhasil ditarik dari pelanggan, sistem gagal menyelesaikan proses <strong>pencairan ke rekening tujuan.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Jangan panik, biasanya sistem akan otomatis <strong>melakukan pembalikan (reversal)<\/strong>.<\/li><li>Catat waktu dan nominal transaksi.<\/li><li>Laporkan ke Customer Care agar bisa dipantau.<\/li><\/ul><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21550\" class=\"elementor-tab-title\" data-tab=\"50\" role=\"button\" aria-controls=\"elementor-tab-content-21550\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Z3 ? Gagal Cek Status Transaksi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21550\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"50\" role=\"region\" aria-labelledby=\"elementor-tab-title-21550\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem gagal mengambil informasi status dari transaksi yang sedang diproses atau sudah dilakukan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tunggu 1?2 menit dan ulangi cek status.<\/li><li>Jika masih gagal, minta bantuan tim support Fazz.<\/li><\/ul><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21551\" class=\"elementor-tab-title\" data-tab=\"51\" role=\"button\" aria-controls=\"elementor-tab-content-21551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Z4 ? Data Transaksi Tidak Ditemukan<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"51\" role=\"region\" aria-labelledby=\"elementor-tab-title-21551\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Referensi transaksi yang dicari <strong>tidak ada dalam sistem<\/strong>. Bisa jadi karena salah input atau transaksi belum benar-benar terjadi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Periksa kembali input nomor referensi atau waktu transaksi.<\/li><li>Jika yakin transaksi pernah terjadi, hubungi Customer Care untuk pengecekan lanjutan.<\/li><\/ul><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-21552\" class=\"elementor-tab-title\" data-tab=\"52\" role=\"button\" aria-controls=\"elementor-tab-content-21552\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">TO ? Tidak Ada Respon dari ATM Bersama<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-21552\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"52\" role=\"region\" aria-labelledby=\"elementor-tab-title-21552\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem <strong>tidak mendapat respon<\/strong> dari jaringan <strong>ATM Bersama<\/strong> (switching nasional) saat coba kirim transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tunggu beberapa menit dan coba ulang transaksi.<\/li><li>Jika masih gagal, sampaikan bahwa jaringan ATM Bersama sedang tidak bisa diakses.<\/li><li>Gunakan metode lain seperti kartu bank dari jaringan lain atau QRIS.<\/li><\/ul><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f494ae ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"3f494ae\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca708a3 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"ca708a3\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"font-family: 'Fazz Neue', sans-serif; font-weight: 600; line-height: 40px; color: #3311ce; font-size: px; text-align: left;\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\">Bagian 2: Error Code dari Mesin EDC<\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7b1c1 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"4b7b1c1\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7776356 ob-has-background-overlay elementor-widget elementor-widget-toggle\" data-id=\"7776356\" data-element_type=\"widget\" data-settings='{\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">200 ? Relogin &amp; Restart<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1251\"><ul><li><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Aplikasi tidak aktif atau sesi sudah habis.<\/li><li><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Logout dari aplikasi, login kembali, lalu restart EDC sebelum coba ulang transaksi.<!-- notionvc: e63caaf0-d46c-4532-8e84-b08a949133f4 --><br><!-- notionvc: 9a68e2ad-1404-4c32-80dd-972bf9c648f9 --><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">123 ? Salah PIN<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1252\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan memasukkan <strong>PIN yang salah<\/strong> saat melakukan transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Pelanggan lupa PIN.<\/li><li>Salah ketik saat input (misalnya tombol tidak ditekan dengan benar).<\/li><li>Pelanggan pakai PIN kartu lain.<\/li><\/ul><p><!-- notionvc: 4f7bc112-eabc-4e82-ab94-4074c0495f82 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li><strong>Minta pelanggan periksa kembali PIN-nya<\/strong>, dan coba ulangi transaksi.<\/li><li>Ingatkan untuk tidak mencoba terlalu sering, karena kalau salah lebih dari 3 kali, bisa <strong>terblokir otomatis (RC 75).<\/strong><\/li><li>Kalau tetap gagal, sarankan pelanggan <strong>reset PIN di bank atau ATM terdekat.<\/strong><\/li><li>Bisa juga tawarkan metode pembayaran lain (QRIS, kartu lain) jika transaksi harus segera dilakukan.<p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ol><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">504 ? Gateway Timeout<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1253\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Sistem tidak mendapat respon dari server dalam waktu yang ditentukan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Tunggu beberapa menit dan pastikan koneksi stabil sebelum mengulangi transaksi.<!-- notionvc: b177be85-5dc7-471f-bab2-82b4fbc41841 --><\/p><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1254\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1254\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-13 ? Masalah Koneksi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1254\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1254\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> EDC gagal terhubung ke jaringan (Wi-Fi atau data).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Cek koneksi internet. Kalau perlu, ganti jaringan lalu restart EDC dan login ulang.<!-- notionvc: 8439c023-0442-4e42-99f3-7be5b27b75d8 --><\/p><p><!-- notionvc: b177be85-5dc7-471f-bab2-82b4fbc41841 --><\/p><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1255\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1255\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1000 ? Online Process Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1255\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1255\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Proses transaksi online gagal karena sistem sedang tidak stabil.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Restart EDC, login ulang, lalu coba transaksi lagi. Kalau tetap gagal, laporkan ke support.<!-- notionvc: 11b43ded-8d44-46f6-9c1e-2195006c8747 --><\/p><p><!-- notionvc: 8439c023-0442-4e42-99f3-7be5b27b75d8 --><\/p><p><!-- notionvc: b177be85-5dc7-471f-bab2-82b4fbc41841 --><\/p><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1256\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1256\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> -1015 ? Fallback (Chip Tidak Terbaca)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1256\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1256\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Mesin gagal membaca chip kartu.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Pastikan kartu dimasukkan dengan posisi yang pas dan chip bersih. Jika tetap gagal, coba metode lain seperti gesek atau tap.<!-- notionvc: 7fa6ec98-f52c-4809-bcca-f88b7794a582 --><\/p><p><!-- notionvc: 11b43ded-8d44-46f6-9c1e-2195006c8747 --><\/p><p><!-- notionvc: 8439c023-0442-4e42-99f3-7be5b27b75d8 --><\/p><p><!-- notionvc: b177be85-5dc7-471f-bab2-82b4fbc41841 --><\/p><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1257\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1257\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1003 ? Kesalahan Data Transaksi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1257\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1257\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Ada data yang dikirim ke sistem tapi tidak lengkap atau rusak.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Restart EDC, login ulang, lalu ulangi transaksi. Jika tetap gagal, laporkan ke Customer Care.<!-- notionvc: 2f8736e9-36c5-4ce3-a256-f493aa2b7211 --><\/p><p><!-- notionvc: 7fa6ec98-f52c-4809-bcca-f88b7794a582 --><\/p><p><!-- notionvc: 11b43ded-8d44-46f6-9c1e-2195006c8747 --><\/p><p><!-- notionvc: 8439c023-0442-4e42-99f3-7be5b27b75d8 --><\/p><p><!-- notionvc: b177be85-5dc7-471f-bab2-82b4fbc41841 --><\/p><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1258\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1258\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> -1004 ? Offline Denied<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1258\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1258\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Transaksi ditolak karena <strong>dilakukan dalam mode offline<\/strong>, padahal transaksi tersebut <strong>hanya bisa diproses secara online.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>EDC tidak terkoneksi ke internet.<\/li><li>Sistem mengira transaksi bisa offline, padahal harus online (seperti tarik tunai atau cek saldo kartu tertentu).<\/li><\/ul><p><!-- notionvc: e4306411-a8fb-4df2-ac5e-4b2ac8007605 --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Cek koneksi internet EDC (pakai Wi-Fi atau jaringan seluler).<\/li><li><strong>Login ulang dan pastikan jaringan aktif.<\/strong><\/li><li>Coba ulangi transaksi saat sudah terhubung internet.<\/li><li>Jika tetap gagal, hubungi support Fazz.<\/li><\/ol><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 2f8736e9-36c5-4ce3-a256-f493aa2b7211 --><\/p><p><!-- notionvc: 7fa6ec98-f52c-4809-bcca-f88b7794a582 --><\/p><p><!-- notionvc: 11b43ded-8d44-46f6-9c1e-2195006c8747 --><\/p><p><!-- notionvc: 8439c023-0442-4e42-99f3-7be5b27b75d8 --><\/p><p><!-- notionvc: b177be85-5dc7-471f-bab2-82b4fbc41841 --><\/p><p><!-- notionvc: a48a262c-1e35-47b2-9316-b56c08228d9b --><\/p><p><!-- notionvc: 5fdaf232-7f9f-4b37-9f97-7c5b73297826 --><\/p><p><!-- notionvc: 9a6fd834-3c67-4c55-b616-7d50b5ea2550 --><\/p><p><!-- notionvc: e143a972-e607-4776-bda1-45cc722cbf54 --><\/p><p><!-- notionvc: 24491ec8-651b-4dbb-a5fb-e53c3e454998 --><\/p><p><!-- notionvc: 6434a312-7db4-4139-8a07-dabc2150991d --><\/p><p><!-- notionvc: fb070657-65c1-404f-b4b9-695554e5e6ea --><\/p><p><!-- notionvc: 7fd372f0-df34-4c7a-9f57-58c3a6efa21f --><\/p><p><!-- notionvc: 27075a68-3b34-45e6-a7b5-4afc033e2abe --><\/p><p><!-- notionvc: cbf1d3db-c253-4de9-8b33-fc1012c65bd2 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1259\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1259\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1005 ? Timeout<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1259\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1259\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Mesin atau sistem <strong>menunggu terlalu lama respon dari server<\/strong>, lalu otomatis menghentikan proses transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Jaringan internet lambat atau putus saat transaksi berjalan.<\/li><li>Pelanggan atau agen terlalu lama saat input data (misalnya, tunggu PIN terlalu lama).<\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Pastikan sinyal\/jaringan EDC stabil dan lancar.<\/li><li>Coba ulangi transaksi dari awal.<\/li><li>Jika transaksi sering gagal dengan error ini, <strong>hubungi tim support<\/strong> untuk cek stabilitas jaringan.<\/li><\/ol><p><!-- notionvc: 26f3c773-fa66-4a9a-8b4f-ee71f9257ef8 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1006 ? Kartu Dikeluarkan Sebelum Waktunya<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12510\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Pelanggan menarik kartu sebelum transaksi selesai.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Ulangi transaksi dan minta pelanggan untuk tidak menarik kartu sampai ada notifikasi &ldquo;Transaksi Berhasil&rdquo; di layar.<!-- notionvc: 0e8b1e8a-20c6-4fd1-b207-8b25b199a17f --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1007 ? See Phone<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12511\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Pelanggan menarik kartu sebelum transaksi selesai.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Ulangi transaksi dan minta pelanggan untuk tidak menarik kartu sampai ada notifikasi &ldquo;Transaksi Berhasil&rdquo; di layar.<!-- notionvc: 0e8b1e8a-20c6-4fd1-b207-8b25b199a17f --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12512\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-12512\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1008 ? Cancel<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-12512\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Transaksi dibatalkan <strong>oleh pelanggan atau sistem<\/strong>, biasanya karena pelanggan menekan tombol &ldquo;cancel&rdquo; di mesin atau tidak melanjutkan transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Pelanggan berubah pikiran saat transaksi berjalan.<\/li><li>Tanpa sengaja menekan tombol &ldquo;batal&rdquo;.<\/li><li>Sistem otomatis membatalkan karena tidak ada input dalam waktu tertentu.<\/li><\/ul><p><!-- notionvc: 281a3331-00d3-47ba-a66f-5857af5ee8ea --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tanyakan ke pelanggan apakah ingin melanjutkan transaksi.<\/li><li>Jika iya, <strong>mulai ulang transaksi dari awal.<\/strong><\/li><li>Pastikan pelanggan siap mengikuti proses sampai selesai.<\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 0e8b1e8a-20c6-4fd1-b207-8b25b199a17f --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12513\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-12513\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1009 ? Error Swipe<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12513\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-12513\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Mesin gagal membaca <strong>pita magnetik kartu<\/strong> saat digesek.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu digesek terlalu cepat atau tidak rata.<\/li><li>Pita magnetik kartu kotor, tergores, atau rusak.<\/li><li>Slot gesek pada EDC kotor atau aus.<\/li><\/ul><p><!-- notionvc: 041fc94d-f7ac-49b9-88aa-7b3d5c9eca0d --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Coba <strong>gesek ulang kartu<\/strong> dengan gerakan rata dan stabil.<\/li><li>Jika tetap gagal, gunakan metode lain: <strong>chip (dip) atau tap<\/strong> jika tersedia.<\/li><li>Jika semua metode gagal, minta pelanggan gunakan kartu lain atau metode pembayaran lain (seperti QRIS).<\/li><\/ol><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 0e8b1e8a-20c6-4fd1-b207-8b25b199a17f --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12514\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-12514\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1010 ? Error Dip<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12514\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-12514\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Mesin gagal membaca chip kartu.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Bersihkan chip dan coba ulang. Jika gagal, gunakan metode gesek atau tap.<!-- notionvc: 666a681e-8e6c-489b-b997-748ada4bb64f --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12515\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-12515\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1011 ? Error Tap<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12515\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-12515\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Mesin gagal membaca kartu saat pelanggan menggunakan <strong>fitur tap (nirsentuh\/Contactless).<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu tidak ditempelkan cukup dekat atau terlalu cepat.<\/li><li>Kartu tidak mendukung transaksi tap.<\/li><li>Mesin EDC tidak mengenali sinyal dari kartu.<\/li><\/ul><p><!-- notionvc: f96783d0-7667-482d-890f-508a669c1d1b --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Minta pelanggan <strong>tap ulang kartunya<\/strong> dengan posisi rata dan tahan beberapa detik.<\/li><li>Jangan buru-buru mengangkat kartu.<\/li><li>Jika tetap gagal, gunakan metode chip (dip) atau gesek sebagai alternatif.<\/li><\/ol><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 666a681e-8e6c-489b-b997-748ada4bb64f --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12516\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-12516\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1012 ? PIN Offline Tidak Didukung<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12516\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-12516\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kartu atau sistem EDC mencoba proses input PIN secara offline, tapi <strong>mesin tidak mendukung metode ini.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Mesin dalam kondisi offline.<\/li><li>Kartu butuh otorisasi PIN secara online.<\/li><li>Transaksi terlalu cepat masuk ke mode offline.<\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Pastikan EDC terhubung ke internet.<\/li><li>Login ulang agar masuk ke mode online.<\/li><li>Ulangi transaksi dan pastikan koneksi stabil.<\/li><\/ol><p><!-- notionvc: 4cf4093d-1cce-4553-9cfb-ab90166919cc --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12517\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-12517\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1013 ? PAN Null (Data Kartu Tidak Terbaca)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12517\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-12517\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Data penting dari kartu seperti <strong>nomor kartu (PAN)<\/strong> tidak terbaca oleh sistem.<\/p><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Chip atau magnetik rusak.<\/li><li>Kartu palsu atau tidak standar.<\/li><li>Mesin tidak bisa menangkap informasi dasar kartu.<br><br><\/li><\/ul><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Gunakan kartu lain.<\/li><li>Jika ini kartu pelanggan asli, sarankan mereka <strong>minta kartu pengganti ke bank.<\/strong><\/li><li>Jangan lanjutkan transaksi jika data kartu tidak lengkap.<\/li><\/ul><p><!-- notionvc: 71cd58ee-5aa7-4555-ac3b-15627eb69dde --><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12518\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-12518\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1014 ? Silakan Masukkan, Gesek, atau Tap Kartu Lain<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12518\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-12518\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sistem gagal membaca kartu saat transaksi, dan meminta <strong>penggantian kartu<\/strong>.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu rusak.<\/li><li>Kartu tidak memiliki data yang lengkap.<\/li><li>Sistem mendeteksi bahwa kartu tidak valid.<\/li><\/ul><p><!-- notionvc: f6d3bf56-dcb5-4bef-a9a0-89769123812e --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan coba metode lain (dip, gesek, tap).<\/li><li>Jika tetap gagal, gunakan <strong>kartu berbeda<\/strong>.<\/li><li>Sarankan pelanggan cek kartunya ke bank jika masalah terus terjadi.<\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><!-- notionvc: 4cf4093d-1cce-4553-9cfb-ab90166919cc --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12519\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-12519\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1016 ? Kartu Sudah Diambil Sebelum Waktunya<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12519\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-12519\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Card <strong>ditarik terlalu cepat<\/strong> oleh pelanggan sebelum transaksi selesai.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan ulangi transaksi.<\/li><li>Ingatkan agar <strong>jangan menarik kartu sampai mesin menyatakan transaksi berhasil.<\/strong><\/li><\/ul><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12520\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-12520\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1017 ? PIN Salah<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12520\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-12520\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan salah memasukkan PIN.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan <strong>masukkan PIN ulang<\/strong> dengan benar.<\/li><li>Ingatkan bahwa jika sampai salah beberapa kali, bisa terblokir (RC 75).<\/li><li>Kalau ragu dengan PIN-nya, arahkan ke ATM atau bank untuk reset.<\/li><\/ul><p><!-- notionvc: 4b67b637-dee5-4dec-a03f-4d2c3d9a3c2d --><\/p><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12521\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-12521\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1018 ? Input PIN Dibatalkan<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12521\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-12521\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan menekan <strong>batal\/cancel saat input PIN<\/strong>, sehingga transaksi dihentikan.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tanyakan apakah pelanggan masih ingin lanjut transaksi.<\/li><li>Jika ya, <strong>ulangi proses dari awal.<\/strong><\/li><li>Pastikan mereka tidak menekan tombol cancel atau mundur saat input PIN.<\/li><\/ul><p><!-- notionvc: 4b67b637-dee5-4dec-a03f-4d2c3d9a3c2d --><\/p><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12522\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"button\" aria-controls=\"elementor-tab-content-12522\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1019 ? Timeout Saat Input PIN<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12522\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"region\" aria-labelledby=\"elementor-tab-title-12522\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan <strong>terlalu lama tidak memasukkan PIN<\/strong>, sehingga sistem otomatis membatalkan transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi.<\/li><li>Minta pelanggan <strong>siap input PIN dengan cepat dan benar<\/strong> saat diminta.<\/li><li>Pastikan tidak ada gangguan di keypad mesin.<\/li><\/ul><p><!-- notionvc: a440a21e-3f76-4e03-9063-8f843381b898 --><\/p><p><!-- notionvc: 4b67b637-dee5-4dec-a03f-4d2c3d9a3c2d --><\/p><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12523\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"button\" aria-controls=\"elementor-tab-content-12523\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1020 ? Multi Card Terdeteksi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12523\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"region\" aria-labelledby=\"elementor-tab-title-12523\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Mesin membaca lebih dari satu kartu sekaligus (biasanya karena pelanggan dekatkan dompet\/HP dengan banyak kartu).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Minta pelanggan hanya dekatkan <span class=\"notion-enable-hover\" data-token-index=\"4\">satu kartu saja<\/span> ke mesin, lalu ulangi transaksi.<!-- notionvc: 426690ee-d6a4-4dc1-8bcf-8f030b8d7db1 --><\/p><p><!-- notionvc: a440a21e-3f76-4e03-9063-8f843381b898 --><\/p><p><!-- notionvc: 4b67b637-dee5-4dec-a03f-4d2c3d9a3c2d --><\/p><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12524\" class=\"elementor-tab-title\" data-tab=\"24\" role=\"button\" aria-controls=\"elementor-tab-content-12524\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1021 ? Track Data Null (Data Kartu Tidak Lengkap)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12524\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"24\" role=\"region\" aria-labelledby=\"elementor-tab-title-12524\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Mesin EDC <strong>tidak berhasil membaca data penting dari kartu<\/strong>, khususnya yang ada di pita magnetik (track 1 atau track 2). Bisa karena kartu rusak atau slot gesek bermasalah.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Pita magnetik pada kartu <strong>sudah aus atau rusak<\/strong>.<\/li><li>Kartu tidak digesek dengan benar.<\/li><li>Mesin kesulitan membaca data karena debu atau kotoran.<\/li><\/ul><p><!-- notionvc: 6cff55c2-721e-444d-a011-aaf5360cf1aa --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ol><li>Coba <strong>gesek ulang<\/strong> kartu dengan posisi stabil.<\/li><li>Jika masih gagal, <strong>gunakan chip (dip) atau tap<\/strong> jika tersedia.<\/li><li>Jika semua metode gagal, <strong>minta pelanggan pakai kartu lain<\/strong>.<\/li><li>Sarankan ke pelanggan untuk <strong>minta kartu baru di bank<\/strong> jika kartu ini sudah lama dipakai.<p><!-- notionvc: 426690ee-d6a4-4dc1-8bcf-8f030b8d7db1 --><\/p><p><!-- notionvc: a440a21e-3f76-4e03-9063-8f843381b898 --><\/p><p><!-- notionvc: 4b67b637-dee5-4dec-a03f-4d2c3d9a3c2d --><\/p><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><\/ol><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12525\" class=\"elementor-tab-title\" data-tab=\"25\" role=\"button\" aria-controls=\"elementor-tab-content-12525\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> -1022 ? Card Data Invalid (Data Kartu Tidak Valid)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12525\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"25\" role=\"region\" aria-labelledby=\"elementor-tab-title-12525\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Data dari kartu <strong>tidak dikenali oleh sistem<\/strong>. Bisa karena formatnya tidak standar, kartu rusak, atau kartu palsu.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kondisi umum:<\/strong><\/p><ul><li>Kartu tidak dikeluarkan oleh bank resmi.<\/li><li>Chip atau magnetic stripe gagal mengirim data yang valid.<\/li><li>Sistem membaca adanya ketidaksesuaian antara data fisik dan elektronik kartu.<\/li><\/ul><p><!-- notionvc: d205f006-2cd9-4b15-99ec-0d896136ce8e --><\/p><p><!-- notionvc: 426690ee-d6a4-4dc1-8bcf-8f030b8d7db1 --><\/p><p><!-- notionvc: a440a21e-3f76-4e03-9063-8f843381b898 --><\/p><p><!-- notionvc: 4b67b637-dee5-4dec-a03f-4d2c3d9a3c2d --><\/p><p><!-- notionvc: 8f364e97-4d91-44c6-a429-79e491ee6aaf --><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tolak transaksi dengan sopan dan minta pelanggan <strong>gunakan kartu lain<\/strong>.<\/li><li>Jika pelanggan yakin ini kartu resmi, arahkan mereka <strong>ke bank penerbit untuk verifikasi atau penggantian kartu.<\/strong><\/li><li>Jangan teruskan transaksi jika mesin sudah memberi sinyal kartu tidak valid.<\/li><\/ul><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12526\" class=\"elementor-tab-title\" data-tab=\"26\" role=\"button\" aria-controls=\"elementor-tab-content-12526\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1023 ? Error Saat Proses Transaksi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12526\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"26\" role=\"region\" aria-labelledby=\"elementor-tab-title-12526\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"0\">Kenapa muncul:<\/span> Sistem EDC mengalami gangguan saat memproses transaksi.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span class=\"notion-enable-hover\" data-token-index=\"2\">Apa yang harus dilakukan:<\/span> Restart EDC, login ulang, dan coba transaksi ulang. Bila masih gagal, segera hubungi support Fazz Agen.<br><!-- notionvc: 28967421-8286-4fad-a355-fa53c24e876b --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12527\" class=\"elementor-tab-title\" data-tab=\"27\" role=\"button\" aria-controls=\"elementor-tab-content-12527\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">111 ? Input PIN Timeout<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12527\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"27\" role=\"region\" aria-labelledby=\"elementor-tab-title-12527\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan <strong>terlalu lama tidak memasukkan PIN<\/strong>, sehingga sistem otomatis membatalkan transaksi karena dianggap tidak aktif.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Ulangi transaksi dari awal.<\/li><li>Pastikan pelanggan siap input PIN dengan cepat.<\/li><li>Ingatkan mereka jangan terlalu lama berpikir saat muncul permintaan PIN.<\/li><\/ul><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12528\" class=\"elementor-tab-title\" data-tab=\"28\" role=\"button\" aria-controls=\"elementor-tab-content-12528\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> 124 ? Operation Cancelled by User<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12528\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"28\" role=\"region\" aria-labelledby=\"elementor-tab-title-12528\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan <strong>sendiri yang membatalkan transaksi<\/strong>, biasanya dengan menekan tombol &ldquo;Cancel&rdquo;.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Tanyakan apakah pelanggan ingin lanjut transaksi.<\/li><li>Kalau iya, <strong>lakukan proses dari awal.<\/strong><\/li><li>Ingatkan agar jangan tekan tombol lain kecuali yang diminta mesin.<\/li><\/ul><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12529\" class=\"elementor-tab-title\" data-tab=\"29\" role=\"button\" aria-controls=\"elementor-tab-content-12529\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">400 ? General Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12529\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"29\" role=\"region\" aria-labelledby=\"elementor-tab-title-12529\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Kesalahan umum yang bisa disebabkan oleh <strong>masalah sistem, jaringan, atau proses tidak lengkap.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li><strong>Restart EDC dan login ulang.<\/strong><\/li><li>Coba transaksi lagi.<\/li><li>Kalau error ini terus berulang, segera laporkan ke Customer Care Fazz.<\/li><\/ul><p><!-- notionvc: 93c5c1c6-38d4-4488-a773-c7333fae7e7a --><\/p><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12530\" class=\"elementor-tab-title\" data-tab=\"30\" role=\"button\" aria-controls=\"elementor-tab-content-12530\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-200 ? Relogin &amp; Restart EDC<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12530\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"30\" role=\"region\" aria-labelledby=\"elementor-tab-title-12530\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Sesi aplikasi sudah <strong>expired<\/strong> atau mesin mendeteksi status tidak sinkron dengan server.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Logout dari aplikasi MiniATM.<\/li><li>Login kembali dan <strong>restart mesin EDC<\/strong>.<\/li><li>Setelah itu, transaksi bisa dicoba lagi.<\/li><\/ul><p><!-- notionvc: 93c5c1c6-38d4-4488-a773-c7333fae7e7a --><\/p><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12531\" class=\"elementor-tab-title\" data-tab=\"31\" role=\"button\" aria-controls=\"elementor-tab-content-12531\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">123 ? Salah PIN<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"31\" role=\"region\" aria-labelledby=\"elementor-tab-title-12531\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Pelanggan salah memasukkan PIN.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Minta pelanggan <strong>cek dan masukkan ulang PIN dengan benar.<\/strong><\/li><li>Ingatkan bahwa jika terus salah, kartu bisa terblokir (RC 75).<\/li><li>Jika ragu PIN-nya benar atau tidak, sarankan reset di ATM atau bank.<\/li><\/ul><p><!-- notionvc: 93c5c1c6-38d4-4488-a773-c7333fae7e7a --><\/p><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12532\" class=\"elementor-tab-title\" data-tab=\"32\" role=\"button\" aria-controls=\"elementor-tab-content-12532\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">504 ? Gateway Timeout<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"32\" role=\"region\" aria-labelledby=\"elementor-tab-title-12532\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Mesin tidak mendapat respon dari server dalam batas waktu tertentu ? artinya <strong>transaksi menggantung dan dianggap gagal.<\/strong><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Cek koneksi internet.<\/li><li>Ulangi transaksi setelah 1?2 menit.<\/li><li>Jika sering terjadi, laporkan agar dicek kondisi jaringan\/switching.<\/li><\/ul><p><!-- notionvc: 93c5c1c6-38d4-4488-a773-c7333fae7e7a --><\/p><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12533\" class=\"elementor-tab-title\" data-tab=\"33\" role=\"button\" aria-controls=\"elementor-tab-content-12533\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-13 ? Masalah Koneksi \/ Jaringan<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12533\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"33\" role=\"region\" aria-labelledby=\"elementor-tab-title-12533\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>EDC tidak bisa terhubung ke internet atau ke server.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Cek sinyal dan jaringan.<\/li><li>Jika perlu, <strong>ganti jaringan (Wi-Fi ke data atau sebaliknya).<\/strong><\/li><li>Restart EDC dan login ulang sebelum transaksi dicoba lagi.<\/li><\/ul><p><!-- notionvc: 93c5c1c6-38d4-4488-a773-c7333fae7e7a --><\/p><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12534\" class=\"elementor-tab-title\" data-tab=\"34\" role=\"button\" aria-controls=\"elementor-tab-content-12534\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">-1 ? Minimum Transaction Rp10.000<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12534\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"34\" role=\"region\" aria-labelledby=\"elementor-tab-title-12534\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Kenapa bisa muncul:<\/strong><\/p><p>Nominal transaksi <strong>di bawah batas minimum<\/strong>, yaitu <strong>Rp10.000<\/strong>.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><strong>Apa yang harus dilakukan oleh Agen:<\/strong><\/p><ul><li>Sampaikan ke pelanggan bahwa transaksi minimal adalah Rp10.000.<\/li><li>Ubah nominal dan ulangi transaksi.<\/li><\/ul><p><!-- notionvc: 93c5c1c6-38d4-4488-a773-c7333fae7e7a --><\/p><p><!-- notionvc: 29f3d0e4-9f1f-42d8-92e3-1a62a251d8b3 --><\/p><p><!-- notionvc: efb820b6-a1ae-4bc8-b743-6b0a60a381b1 --><\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eaaead ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"3eaaead\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca245b3 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"ca245b3\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" style=\"font-family: 'Fazz Neue', sans-serif; font-weight: 600; line-height: 40px; color: #3311ce; font-size: px; text-align: left;\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\">Tips Buat Agen Saat Hadapi Kode Error<\/h2>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61e58e5 ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"61e58e5\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f44830 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"8f44830\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_postman_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Cek koneksi internet: pastikan sinyal kuat dan stabil.<\/li><li>Pastikan kartu yang digunakan pelanggan masih aktif dan fisiknya baik.<\/li><li>Jangan cabut kartu sebelum transaksi selesai.<\/li><li>Gunakan metode alternatif (chip, tap, atau gesek).<\/li><li>Simpan atau foto kode error untuk dilaporkan ke tim Customer Care.<\/li><li>Kalau masalah sering terjadi, segera hubungi support agar bisa dibantu lebih lanjut.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-e172969 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e172969\" data-element_type=\"section\" data-settings='{\"background_background\":\"classic\",\"_ob_bbad_use_it\":\"yes\",\"_ob_bbad_sssic_use\":\"no\",\"_ob_glider_is_slider\":\"no\"}'>\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf25745\" data-id=\"cf25745\" data-element_type=\"column\" data-settings='{\"_ob_bbad_is_stalker\":\"no\",\"_ob_teleporter_use\":false,\"_ob_column_hoveranimator\":\"no\",\"_ob_column_has_pseudo\":\"no\"}'>\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29fec00 ob-harakiri-inherit elementor-invisible ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"29fec00\" data-element_type=\"widget\" data-settings='{\"_animation\":\"fadeIn\",\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_harakiri_text_clip\":\"none\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Saatnya Upgrade Usaha Kamu dengan Mesin EDC Fazz Agen<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8ae6f ob-has-background-overlay elementor-widget elementor-widget-spacer\" data-id=\"2e8ae6f\" data-element_type=\"widget\" data-settings='{\"_ob_spacerat_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc31af ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"afc31af\" data-element_type=\"widget\" data-settings='{\"_ob_use_harakiri\":\"yes\",\"_ob_harakiri_writing_mode\":\"inherit\",\"_ob_harakiri_text_clip\":\"none\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Transaksi lengkap, aman, dan bikin cuan tiap hari!<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-05eead9\" data-id=\"05eead9\" data-element_type=\"column\" data-settings='{\"background_background\":\"gradient\",\"_ob_bbad_is_stalker\":\"no\",\"_ob_teleporter_use\":false,\"_ob_column_hoveranimator\":\"no\",\"_ob_column_has_pseudo\":\"no\"}'>\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7767830 elementor-widget__width-initial ob-has-background-overlay elementor-widget elementor-widget-image\" data-id=\"7767830\" data-element_type=\"widget\" data-settings='{\"_ob_photomorph_use\":\"no\",\"_ob_perspektive_use\":\"no\",\"_ob_poopart_use\":\"yes\",\"_ob_shadough_use\":\"no\",\"_ob_allow_hoveranimator\":\"no\",\"_ob_widget_stalker_use\":\"no\"}' data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-EDC.png\" class=\"attachment-full size-full wp-image-18357\" alt=\"\" srcset=\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-EDC.png 1200w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-EDC-300x200.png 300w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-EDC-1024x683.png 1024w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-EDC-768x512.png 768w, https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-EDC-18x12.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Lebih Banyak Peluang dengan Mesin EDC Fazz Agen! Layanan lengkap. Transaksi cepat. Bisnis makin cuan. FAQ LENGKAP:Arti &amp; Solusi Respon Code di Mesin EDC Fazz Agen Sebagai Agen Fazz, kamu pasti pernah nemuin transaksi gagal di mesin EDC. Nah, biasanya akan muncul kode angka tertentu di layar ? inilah yang disebut respon code atau error [&hellip;]<\/p>","protected":false},"author":19,"featured_media":0,"parent":17928,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Arti &amp; Solusi Respon Code di Mesin EDC Fazz Agen<\/title>\n<meta name=\"description\" content=\"Blog ini akan bantu kamu pahami kenapa kode itu bisa muncul dan apa yang harus kamu lakukan agar transaksi bisa kembali lancar.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fazz.com\/en\/edc\/faq-respon-code-edc\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"All-in-one Finance for Every Southeast Asia Business - Fazz\" \/>\n<meta property=\"og:description\" content=\"Fazz offers an online business account to help your company grow faster, by providing access to credit, payment, corporate cards, savings and more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fazz.com\/en\/edc\/faq-respon-code-edc\/\" \/>\n<meta property=\"og:site_name\" content=\"Fazz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FazzBusinessSoutheastAsia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-15T09:26:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-1024x1024.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"All-in-one Finance for Every Southeast Asia Business - Fazz\" \/>\n<meta name=\"twitter:description\" content=\"Fazz offers an online business account to help your company grow faster, by providing access to credit, payment, corporate cards, savings and more.\" \/>\n<meta name=\"twitter:site\" content=\"@fazzbusiness\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"23 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/\",\"url\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/\",\"name\":\"FAQ Arti & Solusi Respon Code di Mesin EDC Fazz Agen\",\"isPartOf\":{\"@id\":\"https:\/\/fazz.com\/bi\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-1024x1024.png\",\"datePublished\":\"2025-07-11T13:35:00+00:00\",\"dateModified\":\"2025-07-15T09:26:51+00:00\",\"description\":\"Blog ini akan bantu kamu pahami kenapa kode itu bisa muncul dan apa yang harus kamu lakukan agar transaksi bisa kembali lancar.\",\"breadcrumb\":{\"@id\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/#primaryimage\",\"url\":\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-1024x1024.png\",\"contentUrl\":\"https:\/\/fazz.com\/wp-content\/uploads\/2025\/05\/ASET-IMAGE-1-1024x1024.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fazz.com\/edc\/faq-respon-code-edc\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"EDC page\",\"item\":\"https:\/\/fazz.com\/edc\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ LENGKAP: Arti &#038; 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