{"id":6202,"date":"2022-10-20T14:54:00","date_gmt":"2022-10-20T07:54:00","guid":{"rendered":"https:\/\/fazz.com\/?p=6202"},"modified":"2024-05-10T14:34:35","modified_gmt":"2024-05-10T07:34:35","slug":"cara-hubungi-customer-service-fazz-agen","status":"publish","type":"post","link":"https:\/\/fazz.com\/id\/newsroom\/agen\/cara-hubungi-customer-service-fazz-agen\/","title":{"rendered":"Mau Hubungi Customer Service Fazz Agen? Begini Caranya!"},"content":{"rendered":"<p>Kamu mengalami kendala saat bertransaksi atau ada pertanyaan seputar aplikasi Fazz Agen? Tapi belum tahu cara menghubungi Customer Service Resmi Fazz Agen? Seperti yang sudah kamu ketahui sebelumnya, saat ini terdapat<a href=\"https:\/\/fazz.com\/resources\/jalur-resmi-customer-service-fazzagen\/\">\u00a0jalur resmi<\/a> yang bisa kamu gunakan untuk menghubungi kami:<\/p>\n<h2>Jalur Resmi Customer Service Fazz Agen<\/h2>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fitur Pusat Bantuan di aplikasi<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Formulir Bantuan dengan klik<\/span> <a href=\"https:\/\/bit.ly\/BantuanFazzAgen\"><i><span style=\"font-weight: 400\">bit.ly\/BantuanFazzAgen<\/span><\/i><\/a><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Telepon ke Call Center 021-5071-1200<\/span><\/li>\n<li style=\"font-weight: 400\">E-mail ke <a style=\"font-size: revert\" href=\"mailto:support-agen@fazz.com\">support-agen@fazz.com<\/a><\/li>\n<\/ul>\n<p style=\"text-align: center\"><em>Baca juga: <a href=\"https:\/\/fazz.com\/id\/newsroom\/agen\/jalur-whatsapp-resmi\/\">Ini Jalur WhatsApp Resmi Fazz Agen yang WAJIB Kamu Tahu<\/a><\/em><\/p>\n<p>Yuk simak cara menghubungi Customer Service Fazz Agen lewat masing-masing jalur resmi berikut ini!<\/p>\n<h3>CALL CENTER 021 5071 1200<\/h3>\n<ul>\n<li>Pastikan pulsa reguler kamu mencukupi untuk menelepon ke Call Center.<\/li>\n<li>Ketik <strong>021 5071 1200<\/strong> di menu Telepon di ponsel kamu.<\/li>\n<li>Tunggu hingga telepon tersambung ke Call Center Resmi Fazz Agen.<\/li>\n<li>Sebutkan kendala yang kamu alami disertai dengan Order ID dari transaksi yang bermasalah di aplikasi.<\/li>\n<li>Lakukan instruksi yang diberikan oleh Customer Service kami.<\/li>\n<li>Tunggu hingga estimasi waktu yang telah diberikan oleh Customer Service kami.<\/li>\n<\/ul>\n<p style=\"text-align: center\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-17133 aligncenter\" src=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200.jpg\" alt=\"\" width=\"353\" height=\"821\" srcset=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200.jpg 904w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200-129x300.jpg 129w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200-440x1024.jpg 440w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200-768x1787.jpg 768w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200-660x1536.jpg 660w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200-880x2048.jpg 880w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Telepon-Call-Center-021-5071-1200-5x12.jpg 5w\" sizes=\"(max-width: 353px) 100vw, 353px\" \/><\/p>\n<div class=\"wp-caption aligncenter\" style=\"width: 390px\"><em style=\"font-size: revert;color: initial\">Ilustrasi 1. Cara hubungi CS Resmi Fazz Agen lewat telepon ke <strong>Call Center 021 5071 1200<\/strong>.<\/em><\/div>\n<p><strong>Info tambahan:<\/strong><\/p>\n<ul>\n<li>Biaya telepon ditanggung oleh Agen.<\/li>\n<li>Dapat terjadi kepadatan saat menelepon Call Center. Jika tidak dapat dihubungi, silakan coba kembali secara berkala.<\/li>\n<\/ul>\n<h3>EMAIL ke support-agen@fazz.com<\/h3>\n<ul>\n<li>Pastikan kamu sudah memiliki alamat e-mail sendiri.<\/li>\n<li>Buka aplikasi e-mail di perangkat kamu (bisa aplikasi Gmail, Yahoo Mail, Outlook, atau aplikasi bawaan dari perangkat).<\/li>\n<li>Klik &#8216;Compose&#8217; atau &#8216;Buat E-mail baru&#8217;<\/li>\n<li>Ketik dengan tepat: <strong>support-agen@fazz.com<\/strong> di kolom To\/Ke. E-mail tidak akan terkirim jika alamat yang kamu masukkan salah.<\/li>\n<li>Masukkan kendala yang kamu alami di kolom Subject\/Subyek.<\/li>\n<li>Ceritakan kendala transaksi yang kamu alami disertai data-data berupa Order ID, atau lampirkan\u00a0<em>screenshot <\/em>kendala.<\/li>\n<li>Tunggu balasan dari tim Customer Service Resmi kami dan lakukan instruksi yang diberikan serta lengkapi data yang dibutuhkan.<\/li>\n<li>Tunggu hingga estimasi waktu yang telah diberikan oleh Customer Service kami.<\/li>\n<\/ul>\n<p><strong>Info tambahan:<\/strong><\/p>\n<ul>\n<li>Pelaporan kendala melalui e-mail tidak dipungut biaya alias gratis.<\/li>\n<li>Penulisan alamat e-mail yang salah akan menyebabkan e-mail tidak terkirim.<\/li>\n<li>Dapat terjadi kepadatan antrian sehingga kamu mungkin tidak mendapatkan balasan dengan segera.<\/li>\n<li>Cukup lakukan pelaporan melalui e-mail sebanyak 1x saja.<\/li>\n<li>Gunakan bahasa yang baik, sopan, singkat, padat, dan jelas.<\/li>\n<\/ul>\n<div id=\"attachment_619\" class=\"wp-caption aligncenter\" style=\"width: 390px\"><img decoding=\"async\" class=\"alignnone  wp-image-17132\" src=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Kirim-Email-ke-support-agen@fazz.jpg\" alt=\"\" width=\"390\" height=\"401\" srcset=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Kirim-Email-ke-support-agen@fazz.jpg 601w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Kirim-Email-ke-support-agen@fazz-292x300.jpg 292w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Kirim-Email-ke-support-agen@fazz-12x12.jpg 12w\" sizes=\"(max-width: 390px) 100vw, 390px\" \/><\/div>\n<div><\/div>\n<div class=\"wp-caption aligncenter\" style=\"width: 390px\"><em style=\"font-size: revert;color: initial\">Ilustrasi 2. Cara bertanya lewat email <strong>support-agen@fazz.com<\/strong> tentang Saldo Simpanan Agen. Sertakan kode unik saat akan top up saldo. Sertakan bukti transfer juga melalui menu attachment bila perlu.<\/em><\/div>\n<h3>FITUR PUSAT BANTUAN<\/h3>\n<ul>\n<li>Masuk ke menu Transaksi di aplikasi Fazz Agen, lalu pilih transaksi yang ingin kamu laporkan ke Customer Service.<\/li>\n<li>Geser ke bawah dan klik tombol &#8216;<strong>Kontak CS<\/strong>&#8216; di bagian &#8216;<em>Apabila mengalami kendala, hubungi CS&#8217;<\/em>.<\/li>\n<li>Setelah itu maka akan muncul tampilan Kendala Transaksi. Pilih masalah sesuai dengan yg kamu alami.<\/li>\n<li>Setelah itu, kamu akan menemukan detail pertanyaan yang ada. Klik tombol <strong>H<\/strong><strong style=\"font-size: revert;color: initial\">ubungi Kami.<\/strong><\/li>\n<li>Ikuti instruksi yang tertera dengan menyertakan gambar transaksi, atau bukti transaksi (capture\/screenshot) serta detail transaksi. <em>Keterangan<\/em>:\n<ul>\n<li>Gunakan fitur screenshot pada handphone mu untuk mengambil gambar transaksi mu<\/li>\n<li>Atau gunakan kamera handphone untuk mengambil gambar struk \/ bukti pembayaran yang dicetak.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Lakukan konfirmasi di halaman berikutnya.<\/li>\n<li>Harap kesediaannya untuk bersabar menunggu respon dari tim CS kami karena laporan kamu sudah diterima oleh tim CS kami dan akan diproses sesuai antrian. Cek tiket pelaporan kamu di Fitur Kotak Masuk yang ada di halaman Beranda.<\/li>\n<\/ul>\n<p>Setelah kamu menyampaikan kendala melalui Fitur Hubungi Kami, maka kamu dapat melakukan pengecekkan secara berkala untuk mengetahui apakah CS\u00a0 sudah merespon pertanyaanmu atau belum.<\/p>\n<p>Untuk itu perhatikan langkah \u2013 langkah berikut untuk dapat berkirim pesan dengan CS.<\/p>\n<ul>\n<li>Pertama, cek menu notifikasi dan pilih menu Tiket. <em><strong style=\"font-size: revert;color: initial\">Ingat:<\/strong><\/em>\n<ul>\n<li>Berita untuk kolom promosi<\/li>\n<li>Tiket untuk update komunikasi dengan CS<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Perhatikan status komunikasi dengan CS:\n<ul>\n<li>Diproses : laporanmu sedang diperiksa oleh pihak\u00a0 CS<\/li>\n<li>Menunggu balasan : Pihak CS sudah membalas dan kamu ditunggu untuk membalas respon tersebut<\/li>\n<li>Selesai : Laporan yang kamu ajukan sudah selesai.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Jika laporanmu sudah selesai maka status akan berubah menjadi warna <strong>hijau\u00a0<\/strong>dengan tulisan\u00a0<strong>Selesai.<\/strong><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\" wp-image-17134 aligncenter\" src=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1.jpeg\" alt=\"\" width=\"384\" height=\"710\" srcset=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1.jpeg 904w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1-162x300.jpeg 162w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1-554x1024.jpeg 554w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1-768x1420.jpeg 768w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1-831x1536.jpeg 831w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-1-6x12.jpeg 6w\" sizes=\"(max-width: 384px) 100vw, 384px\" \/><\/p>\n<div class=\"wp-caption aligncenter\" style=\"width: 390px\"><em style=\"font-size: revert;color: initial\">Ilustrasi 3. Cara laporkan kendala transaksi lewat <strong>Menu Transaksi -&gt; Kontak CS<\/strong>.<\/em><\/div>\n<h4>Selain itu kamu juga bisa akses Fitur Pusat Bantuan di aplikasi Fazz Agen melalui langkah berikut:<\/h4>\n<ul>\n<li>Buka aplikasi Fazz Agen, klik menu Akun.<\/li>\n<li>Geser ke bawah, klik &#8216;<strong>Pusat Bantuan<\/strong>&#8216;.<\/li>\n<li>Kamu akan dihadirkan dua pilihan, Transaksi terakhir dan Kategori Bantuan.<\/li>\n<li>Jika kamu memilih <strong style=\"font-size: revert;color: initial\">Transaksi Terakhir\u00a0<\/strong><span style=\"font-size: revert;color: initial\">maka kamu akan dibawa ke halaman transaksi terakhir dan prosesnya sama dengan proses pengajuan laporan transaksi di atas.<\/span><\/li>\n<li>Untuk menu\u00a0<strong style=\"font-size: revert;color: initial\">Kategori Bantuan<\/strong><span style=\"font-size: revert;color: initial\"> maka kamu akan dibawa ke halaman yang berisi kategori-kategori kendala yang bisa kamu pilih.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-17135 aligncenter\" src=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2.jpeg\" alt=\"\" width=\"500\" height=\"494\" srcset=\"https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2.jpeg 1728w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2-300x297.jpeg 300w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2-1024x1014.jpeg 1024w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2-768x760.jpeg 768w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2-1536x1521.jpeg 1536w, https:\/\/fazz.com\/id\/wp-content\/uploads\/sites\/3\/2022\/10\/Layanan-CS-Fazz-Agen-Fitur-Pusat-Bantuan-2-12x12.jpeg 12w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p><em style=\"font-size: revert;color: initial\">Ilustrasi 4. Cara laporkan kendala transaksi lewat <strong>Fitur Pusat Bantuan -&gt; Transaksi Terakhir\/Kategori Bantuan<\/strong>.<\/em><\/p>\n<p>Bagaimana, sudah mengerti dengan cara untuk menghubungi dan berkomunikasi dengan Customer Service Fazz Agen? Yuk budayakan menggunakan bahasa yang sopan dan baik saat memberikan pertanyaan ke Customer Service Sob.\ud83d\ude42<\/p>\n<p style=\"text-align: center\"><em>Baca juga: <a href=\"https:\/\/fazz.com\/id\/newsroom\/agen\/waspada-penipuan-mengatasnamakan-fazzagen\/\">Waspada Penipuan Mengatasnamakan Fazz Agen!<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ada kendala saat transaksi? Segera hubungi Customer Service Resmi Fazz Agen dan cek cara hubunginya di sini!<\/p>\n","protected":false},"author":11,"featured_media":6049,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[552],"tags":[171,214,260,41,163,133],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mau Hubungi Customer Service Fazz Agen? Begini Caranya!<\/title>\n<meta name=\"description\" content=\"Ada kendala saat transaksi? 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