Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Information.

The consent you give us under this Privacy Policy shall be in addition to any other consents you may have previously given to us in respect of your Personal Information.

We may update this Privacy Policy from time to time to ensure its consistency with our business operations, future development, industry trends and/or changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on this website. Please check back regularly for updated information on the handling of your Personal Information.

1. Scope and Consent

You accept the terms of this Privacy Policy when you sign up for, access, or use any product, service, content, features, technologies or functions offered on the XFERS website and all related sites.

By using our Services, interacting with us, submitting information to us and/or registering for an XFERS Account, you are also consenting to our collection, use, disclosure and retention of your personal information as described in this Privacy Policy and in our Terms of Service.

You may withdraw your consent to any use of your Personal Information as set out in this Privacy Policy by contacting us at [email protected]. However, please note that we may have to limit your XFERS Account or decline to offer you certain Services if you withdraw your consent.

2. How We Collect Your Personal Information

In this Privacy Policy, “Personal Information” means any information that can be associated with a specific person and which can be used to identify that specific person (whether from that data alone or from that data in combination with other information that XFERS has access to). We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used, whether in combination with other information or otherwise, to identify a specific person.

We collect Personal Information from you and the devices (including mobile devices) you use to access or use our Services. You should ensure that all Personal Information submitted to us is complete, accurate, true and correct. If you fail to do so, we may be unable to provide you with the products and services you have requested.

The Personal Information we collect includes, but is not limited to, information of the kinds described below:

2.1 Information that we collect automatically

We collect information about your interaction with our sites and Services, advertising, mobile notifications or e-mail communications. This is typically information we receive from your computer or other devices, including your mobile devices, and includes:

• Device ID or unique identifier, device type, unique device token;
• Geo-location information, including location information from your mobile device (However, do keep in mind that most devices allow you to control or disable the use of location services in the device’s settings menu.);
• Computer and connection information; and
• Statistics on page views, traffic to and from the sites, referral URL, IP address and web log information.

You may also be presented with an additional notice when using our Services explaining any additional information we may collect from you that is not listed in this Privacy Policy.

2.2 Information that you give us when you use our Services

Such types of information include:

• Identity-related information that you provide us when you register an XFERS Account, including your name, physical address, email address, telephone and/or mobile phone number, business seller information, and unique identification number (e.g. NRIC or passport number), and identity-related information of the directors and executive officers of your corporate body authorised to operate your XFERS Account;
• Financial information such as your bank account information, credit card, or debit card;
• Transactional information based on your activities conducted on our sites and through our Services (such as information on your buying and selling activity and other content you generate or that relates to your Account);
• Shipping, billing and other information you provide to purchase or list a product or service via our Services. Where shipping services are provided through one of our programs, additional relevant shipping information (such as tracking updates) as provided by the chosen shipping partner;
• Information provided through chats, dispute resolution, referral services, or added to a web form or when adding/updating your Account information, or provided when you correspond through our sites and Services, or where you correspond with our customer service team; and
• Any additional information that XFERS may ask you to provide in order to verify your Account or listings.

2.3 Information from cookies, web beacons and similar technologies

When you sign up for, access, or use any product, service, content, features, technologies or functions offered on the XFERS website and all related sites, we or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help us provide you with a better, faster, and safer experience. Service providers are companies that help us with various aspects of our business, such as site operations, customer support, services, applications and tools.

Accordingly:

• We and/or our authorised service providers may employ cookies in order for our server to recognise a return visitor as a unique User including, and not limited to, monitoring information relating to how a visitor arrives at the website, what kind of browser a visitor is on, what operating system a visitor is using, a visitor’s IP address, and a visitor’s click stream information and time stamp (for example, which pages they have viewed, the time the pages were accessed and the time spent per web page).
• The cookies are also used to link your device to your XFERS Account so that you do not have to re-enter your password each time you click on a link in the XFERS User panel page or query or access our Services. They are also used to automatically identify your XFERS Account when you contact us via the live chat feature.
• Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser or device settings. However, you may be required to re-enter your password more frequently during your use of our Services, or may not be able to enter certain part(s) of our website.
• Where possible, security measures are set in place to prevent unauthorised access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorised service providers have access to cookie data.

2.4  Information from other sources

We may combine information you give us with information we collect from other sources and use it for the purposes disclosed in this Privacy Policy.

• We may also obtain information about you from third parties. This may include:
• publicly available demographic information;
• additional contact information, User information or account information (including third-party account information) and other information required to verify you or your business’s identity or User information to assess fraud;
• credit check information;
• information from credit bureaus and financial institutions; and
• analytics data from your usage of our Services.

• You may choose to provide us with access to certain Personal Information stored by third parties such as social media sites (e.g., Facebook and Twitter). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your XFERS Account and authorising XFERS to have access to this information, you agree that XFERS may collect, use and share this information in accordance with this Privacy Policy.
• If you give us Personal Information relating to a third party (e.g. information of your customers and/or employees), you must do so only with their consent. By submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Information for the respective purposes. In addition, you agree to inform them that we have collected their Personal Information and tell them how we collect, use and disclose the Personal Information.

3. How We Use Your Personal Information

We use the Personal Information we collect to operate, improve and personalise our Services; to contact you and provide you customer service; to detect, prevent and mitigate fraudulent or illegal activities; to assess your suitability as a candidate for employment where you submit a job application to us; and for all other such purposes as described in paragraph 3.5 of this Section. You agree that we may use your Personal Information as follows:

3.1 Operate, improve, and personalise our Services

• Provide you use of and access to our Services;
• Process your application for XFERS’ products and services;
• Process transactions and send notices about your transactions;
• Verify your identity, including during Account creation and password reset processes;
• Responding to your queries, feedback, complaints and requests, and to resolve disputes, collect fees, and troubleshoot problems;
• Give you access to your purchase and sales history, payment transaction history, internal email and other features and functionalities;
• Customise, measure and improve our Services;
• Provide other services requested by you as described when we collect the information;

3.2 Contact you and provide you customer service

• Provide you with customer support in relation to the use of our Services;
• Contact you via postal mail, email, or phone (including using auto-dialled or pre-recorded messages and text messages) in order to provide you with information regarding your listings, sales, purchases or payment transactions, poll your opinions, and for such other purposes as authorised by law and is consistent with this Privacy Policy.

3.3 Detect, prevent and mitigate fraudulent or illegal activities

• Prevent, detect, investigate and report fraud, security breaches, potentially prohibited or illegal activities;
• Protect the security and integrity of our sites and Services;
• Compare the Personal Information you provide for accuracy, and verify it with information provided by third parties where necessary.

3.4 Assess your suitability as a candidate for employment

• Conducting interviews;
• Processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
• Obtaining employee references and for background screening;
• Assessing your suitability for the position applied for;
• Facilities management, including but not limited to maintaining the security of our premises and recording entries and exists; and/or
• Such other purposes which are reasonably related to the aforesaid.

3.5 Others

• Detect, prevent, remediate breaches or attempted breaches of or otherwise enforce our policies, applicable law, or any agreement that we may have with you;
• Perform creditworthiness and solvency checks, and compare information for accuracy and verify it with third parties where necessary;
• Provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences;
• For accounting, audit or litigation purposes.

4. How We Share Your Personal Information With Other XFERS Users

The protection of your Personal Information is very important to XFERS. We will share selected Personal Information with other XFERS Users in order to facilitate your transactions and to help resolve a dispute between you and another XFERS User.

• When you transact with other XFERS Users, we may provide those Users with your Personal Information necessary to complete the transaction. Such information includes your name, phone number, email address, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction.
• Larger merchant XFERS Users (including marketplace platforms or other merchant e-commerce sites) may integrate our Services into their sites or apps to enable them to accept or send payments from or to you using XFERS.
• If you choose to “link” your XFERS Account with these third party sites, we may provide them with your XFERS Account information, including your Personal Information and your XFERS Account balance. By “linking” your XFERS Account, you will also authorise them to deduct money from or send payments to your XFERS Account without any further action or confirmation on your part.To streamline your transactions and to save you time in avoiding having to re-enter all your Personal Information into these third party sites, we may also disclose your Personal Information (including your passport or national identity documents) directly to these merchant XFERS Users to the extent required by them to remain in compliance with the laws and regulations applicable to them.

• If a XFERS User is sending you money and enters your email address or phone number, we may provide them with your registered name so they can verify that they are sending the money to the correct person and/or Account.
• In the case of a dispute between a buyer and seller, in order to facilitate dispute resolution, we may provide the buyer with the seller’s address so that goods may be returned to the seller.
• We will not disclose your credit card number or bank account number to anyone you have paid or who has paid you using XFERS, or with the third parties that offer or use our Services, unless we have your express permission, or where we are required to do so to comply with our obligations under credit card rules, a subpoena, or any other legal process or investigation.

Our policies and Terms of Service expressly prohibits a receiving party from using any Personal Information that we may share with them for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting Users with unwanted or threatening messages is also against our policies and constitutes a violation of our Terms of Service.

Please note that merchants, sellers, and other XFERS Users you buy from or contract with have their own privacy policies, and although our Terms of Service does not allow the other transacting party to use this information for anything other than providing Services, we are not responsible for their actions, including their information protection practices.

5. How We Share Your Personal Information With Other Third Parties

Subject to any applicable law, we may also share your Personal Information with the following third parties for the purposes listed below:

• Members of the XFERS corporate family, to provide joint content, products, and services (such as registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of XFERS policies, and to guide decisions about their products, services, and communications. Members of our corporate family will use this information to send you marketing communications if you have requested their services.
• Credit bureaus and collection agencies to report Account information, as permitted by law.
• Banking partners (a) to comply with the requirements of credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having XFERS close your XFERS Account due to your breach of our Terms of Service); (b) to comply with their anti-money laundering and countering the financing of terrorism requirements; or (c) if we believe that disclosing your information is necessary to help us or our banking partners prevent fraud or assess and manage operational or financial risk.
• Third party payment service providers to facilitate their provision of services to you through our platform.
• Companies that we plan to merge with or acquire or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Personal Information. If your Personal Information could be used contrary to this policy, you will receive prior notice.)
• Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to us or one of our affiliates; when we need to do so to comply with the law or credit card rules; or when we believe, at our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms of Service.
• Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise notified and consent to when using a specific service).
• Other unaffiliated third parties, for the following purposes:
• Fraud Prevention and Risk Management: to help them prevent fraud or assess and manage risk. As part of our fraud prevention and risk management efforts, we also may share necessary account information with third parties in cases where we have placed a hold or other restriction on your Account based on disputes, claims, chargebacks or other scenarios regarding the sale or purchase of goods.
• Customer Service: for customer service purposes, including to help service your Accounts or resolve disputes (e.g., billing or transactional).
• Shipping: in connection with shipping and related services for purchases made using our Services.
• Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing requirements.
• Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

Please note that some of these third parties may be based in other countries where the laws on the processing and protection of Personal Information are less stringent than the laws in your country.

Additionally, if you open a XFERS Account directly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a XFERS website) will be shared with the owner of the third party website or application. These sites are governed by their own privacy policies, and you are encouraged to review their privacy policies before providing them with your Personal Information. We are not liable or responsible for the actions or information practices of such third parties.

6. You May Access and Correct Your Personal Information

We take steps to ensure the Personal Information we collect from you is accurate and up to date, and that you have the ability to access or update/correct it.

6.1 Accessing your Personal Information

• At any time, you may access your Personal Information by logging in to your XFERS User panel and clicking on “Settings >> Account Verification”.
• If you are operating a merchant Account, you can view more information under “Merchant >> Details Verification”.

6.2 Updating/Correcting your Personal Information

It is your responsibility to ensure all Personal Information that you submit to us is complete, accurate, true and correct.

• Please update your personal data immediately if it changes or is inaccurate.
• If you wish to update/correct your Personal Information, please contact us at [email protected]. We reserve the right to reject your update/correction request if we have reasonable grounds to believe that such an update/correction should not be made.

7. Storage, Security and Retention of Your Personal Information

7.1 Storage

We store and process your Personal Information in a Singapore data centre operated by Amazon Web Services, Inc (“AWS”). We use AWS as our technology infrastructure service provider to power the main core of our Services.

7.2 Security

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorisation controls.

AWS’s data centres utilise state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24×7 by trained security guards, and access is authorised strictly on a least privileged basis. For more information, please visit: https://aws.amazon.com/security/

AWS is also audited by third-party auditors who have verified their compliance with a variety of computer security standards and regulations, including:

• PCI DSS Level 1 – standard for storing, processing, and transmitting credit card information in the cloud);
• ISO 27001:2013 – a widely-adopted global security standard that outlines the requirements for information security management systems;
• ISO 27017:2015 – a global cloud-specific information security code of practice;
• ISO 27018:2014 – a code of practice designed to give cloud service providers security control implementation guidance to protect personally identifiable information;
• MTCS Tier 3 Certification (Singapore) – an operational Singapore security management standard (SPRING SS 584:2013), based on ISO 27001/02 Information Security Management System standards.

A full list of AWS’s third-party certifications can be viewed at: https://aws.amazon.com/compliance/

Despite our security precautions, we cannot fully guarantee the security of your Personal Information because of the inherent risks of data transmission over the internet. At all times, you assume the risks associated with the transmission of your Personal Information over the internet and the possibility of malware present on your device used for our Services. Therefore, you should ensure that you only enter or upload your Personal Information on a secure device within a secure environment.

7.3 Retention

We retain your Personal Information for as long as you continue to have an XFERS Account.

• If your XFERS Account is terminated (either by your request or by us), we will retain your Personal Information for at least 5 years after Account termination in order to comply with the regulatory requirements under the laws and regulations applicable to our Services.
• Under certain circumstances we may retain Personal Information from closed Accounts to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, comply with applicable legal data retention obligations and take other actions permitted by law.
• After it is no longer necessary for us to retain your Personal Information, we will dispose of it in a secure manner according to our data retention and deletion policies.

8. Contact us about Privacy Questions

If you have any questions or

Privasi anda merupakan hal yang penting untuk kami. Mohon untuk membaca Kebijakan Privasi ini dengan seksama sehingga anda mengetahui dan memahami tujuan kami dalam mengumpulkan, menggunakan dan mengungkapkan Informasi Pribadi anda.

Kebijakan Privasi berikut ini menjelaskan bagaimana kami, Xfers (PT Xfers Indonesia Teknologi, atau “kami”) mengumpulkan, menyimpan, menggunakan, mengolah, menguasai, mentransfer, mengungkapkan dan melindungi Informasi Pribadi anda. Kebijakan Privasi ini berlaku bagi seluruh pengguna Xfers-Sobatku, kecuali diatur pada kebijakan privasi yang terpisah.

Persetujuan yang anda berikan berdasarkan Kebijakan Privasi ini merupakan persetujuan tambahan yang anda berikan dari persetujuan-persetujuan lain yang telah anda berikan kepada kami sehubungan dengan Informasi Pribadi anda.

Kami dapat meninjau dan mengubah Kebijakan Privasi ini atas kebijakan kami sendiri dari waktu ke waktu, untuk memastikan bahwa Kebijakan Privasi ini konsisten dengan perkembangan kami di masa depan, dan/atau perubahan persyaratan hukum atau peraturan. Jika kami memutuskan untuk mengubah Kebijakan Privasi ini, kami akan mempublikasikan versi revisi di situs website kami. Kebijakan Privasi yang telah diubah akan efektif pada saat kami publikasikan di website kami.

Anda setuju bahwa anda bertanggung jawab untuk meninjau Kebijakan Privasi ini secara teratur untuk informasi terbaru tentang pengolahan data dan praktik perlindungan data kami, dan bahwa dengan anda terus menggunakan Xfers-Sobatku, berkomunikasi dengan kami, atau mengakses dan menggunakan layanan setelah adanya perubahan apapun terhadap Kebijakan Privasi ini akan dianggap sebagai persetujuan anda terhadap Kebijakan Privasi ini dan segala perubahannya.

Kecuali didefinisikan lain, semua istilah dengan huruf kapital yang digunakan dalam Kebijakan Privasi ini memiliki arti yang sama dengan yang tercantum dalam Syarat dan Ketentuan.

1. PERSETUJUAN

• Dengan menyetujui Kebijakan Privasi, anda mengakui bahwa anda telah membaca dan memahami Kebijakan Privasi ini dan menyetujui segala ketentuannya. Secara khusus, anda setuju dan memberikan persetujuan kepada kami untuk mengumpulkan, menggunakan, membagikan, mengungkapkan, menyimpan, mentransfer, atau mengolah Informasi Pribadi anda sesuai dengan Kebijakan Privasi ini.
• Dalam keadaan di mana anda memberikan kepada kami Informasi Pribadi yang berkaitan dengan individu lain (seperti Informasi Pribadi yang berkaitan dengan pasangan anda, anggota keluarga, teman, atau pihak lain), anda menyatakan dan menjamin bahwa anda telah memperoleh persetujuan dari individu tersebut untuk, dan dengan ini menyetujui atas nama individu tersebut untuk, pengumpulan, penggunaan, pengungkapan dan pengolahan Informasi Pribadi mereka oleh kami.
• Anda dapat menarik persetujuan anda untuk setiap atau segala pengumpulan, penggunaan atau pengungkapan Informasi Pribadi anda kapan saja dengan memberikan kepada kami pemberitahuan yang wajar secara tertulis menggunakan rincian kontak yang disebutkan di bawah ini. Tergantung pada keadaan dan sifat persetujuan yang anda tarik, anda harus memahami dan mengakui bahwa setelah penarikan persetujuan tersebut, anda mungkin tidak lagi dapat menggunakan Xfers-Sobatku. Penarikan persetujuan anda dapat mengakibatkan penghentian Akun anda atau hubungan kontraktual anda dengan kami, dengan semua hak dan kewajiban yang muncul sepenuhnya harus dipenuhi. Setelah menerima pemberitahuan untuk menarik persetujuan untuk pengumpulan, penggunaan atau pengungkapan Informasi Pribadi anda, kami akan menginformasikan anda tentang konsekuensi yang mungkin terjadi dari penarikan tersebut sehingga anda dapat memutuskan apakah anda tetap ingin menarik persetujuan.

2. BAGAIMANA KAMI MENGUPULKAN INFORMASI PRIBADI

Kami mengumpulkan informasi yang mengidentifikasikan atau dapat digunakan untuk mengidentifikasi, menghubungi, atau menemukan orang atau perangkat yang terkait dengan informasi tersebut (“Informasi Pribadi“). Informasi Pribadi termasuk, tetapi tidak terbatas pada, nama, alamat, tanggal lahir, pekerjaan, nomor telepon, nomor faks, alamat e-mail, rekening bank dan detail kartu kredit, jenis kelamin, identifikasi (termasuk KTP atau SIM) atau tanda pengenal lainnya yang dikeluarkan oleh pemerintah, foto, kewarganegaraan, serta informasi biometrik (termasuk namun tidak terbatas pengenalan wajah). Selain itu, untuk informasi lainnya, seperti profil pribadi, dan/atau nomor pengenal unik, yang dikaitkan atau digabungkan dengan Informasi Pribadi, maka informasi tersebut juga dianggap sebagai Informasi Pribadi. Informasi Pribadi yang kami kumpulkan dapat diberikan oleh anda secara langsung atau oleh pihak ketiga (misalnya: ketika anda mendaftar atau menggunakan Xfers-Sobatku di Merchant, ketika anda menghubungi layanan pelanggan kami, atau sebaliknya ketika anda memberikan Informasi Pribadi kepada kami). Kami dapat mengumpulkan informasi dalam berbagai macam bentuk dan tujuan (termasuk tujuan yang diizinkan berdasarkan peraturan perundang-undangan yang berlaku).

Informasi yang kami kumpulkan dari anda melalui Merchant

• Ketika anda mendaftar dan membuat akun dengan kami melalui Merchant, anda harus memberikan kepada kami Informasi Pribadi tertentu, termasuk nama, alamat fisik, alamat e-mail, nomor telepon anda, dan/atau kata sandi yang akan anda gunakan untuk mengakses Xfers-Sobatku setelah pendaftaran.
• Ketika anda menggunakan Xfers-Sobatku untuk Transaksi, anda harus memberikan kami informasi yang relevan yang mungkin diperlukan oleh kami agar Transaksi dapat dilaksanakan, termasuk tetapi tidak terbatas pada rincian transfer dan/atau penerima pembayaran, atau jumlah pembayaran yang dibayarkan.

Informasi yang dikumpulkan setiap kali anda menggunakan atau mengunjungi aplikasi atau situs web Merchant

• Setiap kali anda mengunjungi atau menggunakan aplikasi atau situs web Merchant yang Merchant hubungkan dengan Xfers-Sobatku anda, kami dapat mengumpulkan data teknis tertentu sehubungan dengan penggunaan anda termasuk namun tidak terbatas pada data-data terkait Transaksi pada aplikasi atau situs web Merchant.
• Jika anda menggunakan dan/atau ketika pembayaran atau Transaksi apapun dilakukan melalui Xfers-Sobatku, kami dapat mengumpulkan informasi tertentu terkait dengan sumber dana yang anda gunakan untuk melakukan isi ulang Xfers-Sobatku anda (termasuk rincian rekening bank), rincian rekening penerima penarikan, riwayat transaksi (termasuk detail penerima), rincian tagihan, faktur, dan nomor telepon.

Informasi yang dikumpulkan dari pihak ketiga

Kami juga dapat mengumpulkan Informasi Pribadi anda dari pihak ketiga (termasuk agen, vendor, pemasok, kontraktor, mitra, dan pihak lainnya yang memberikan layanan kepada kami, melakukan tugas atas nama kami, atau dengan siapa kami melakukan kerja sama). Dalam kasus tersebut, kami hanya akan mengumpulkan Informasi Pribadi anda untuk atau sehubungan dengan tujuan yang melibatkan pihak ketiga tersebut atau tujuan kerja sama kami dengan pihak ketiga tersebut (tergantung pada situasinya).

Informasi tentang pihak ketiga yang anda berikan kepada kami

Anda dapat diwajibkan memberikan kepada kami Informasi Pribadi yang berkaitan dengan individu pihak ketiga lainnya (termasuk Informasi Pribadi yang berkaitan dengan pasangan anda, anggota keluarga, teman, atau individu lain). Anda tentu saja akan memerlukan persetujuan dari mereka terlebih dahulu untuk melakukannya – lihat “Persetujuan”, di atas, untuk informasi lebih lanjut.

3. BAGAIMANA KAMI MENGGUNAKAN INFORMASI PRIBADI YANG KAMI KUMPULKAN

Kami dapat menggunakan Informasi Pribadi yang dikumpulkan untuk tujuan sebagai berikut maupun untuk tujuan lain yang diizinkan oleh peraturan perundang-undangan yang berlaku (“Tujuan”):

• Kami dapat menggunakan Informasi Pribadi anda:
• untuk mengidentifikasi dan mendaftarkan anda sebagai pengguna dan untuk mengadministrasikan, memverifikasi, menonaktifkan, atau mengelola Xfers-Sobatku anda;
• untuk memfasilitasi atau memungkinkan verifikasi apapun yang menurut pertimbangan kami diperlukan sebelum kami mendaftarkan anda sebagai Pengguna, termasuk proses Mengenal Pelanggan (Know Your Customer);
• untuk mengolah dan memfasilitasi Transaksi;
• untuk berkomunikasi dengan anda dan mengirimkan anda informasi sehubungan dengan penggunaan Xfers-Sobatku;
• untuk memberitahu anda mengenai segala pembaruan pada Xfers-Sobatku atau perubahan pada layanan yang disediakan; dan
• untuk mengolah dan menanggapi pertanyaan dan saran yang diterima dari anda.
• Kami juga dapat menggunakan Informasi Pribadi anda secara lebih umum untuk tujuan-tujuan sebagai berikut (walaupun dalam kasus tertentu kami akan bertindak secara wajar dan tidak menggunakan Informasi Pribadi anda lebih dari apa yang diperlukan untuk tujuan tersebut):
• untuk melakukan proses dan fungsi bisnis terkait;
• untuk memantau penggunaan Xfers-Sobatku dan mengelola, mendukung serta meningkatkan efisiensi kinerja, perkembangan, pengalaman pengguna dan fungsi-fungsi Xfers-Sobatku;
• untuk memberikan bantuan sehubungan dengan dan untuk menyelesaikan kesulitan teknis atau masalah operasional dengan Xfers-Sobaktu atau Transaksi;
• untuk menghasilkan informasi statistik dan data analitik untuk tujuan pengujian, penelitian, analisis, pengembangan produk, kemitraan komersial, dan kerja sama;
• untuk mencegah, mendeteksi dan menyelidiki segala kegiatan yang dilarang, ilegal, tidak sah, atau curang;
• untuk memfasilitasi transaksi aset bisnis (yang dapat berupa penggabungan, akuisisi, atau penjualan aset) yang melibatkan kami dan/atau afiliasi kami; dan
• untuk memungkinkan kami mematuhi semua kewajiban berdasarkan peraturan perundang-undangan yang berlaku, (namun tidak terbatas pada menanggapi permintaan, penyelidikan, atau arahan peraturan) dan melakukan pemeriksaan audit, uji tuntas dan penyelidikan.

4. BAGAIMANA KAMI MEMBAGIKAN INFORMASI PRIBADI YANG KAMI KUMPULKAN

• Kami dapat mengungkapkan atau membagikan Informasi Pribadi anda dengan afiliasi dan pihak lain untuk tujuan sebagai berikut ini serta untuk tujuan lain yang diizinkan oleh peraturan perundang-undangan yang berlaku:
• untuk memungkinkan Merchant, untuk melakukan atau memberikan layanan;
• jika disyaratkan atau diotorisasikan oleh peraturan perundang-undangan yang berlaku (termasuk namun tidak terbatas pada menanggapi pertanyaan terkait regulasi, penyelidikan atau pedoman, atau mematuhi persyaratan atau ketentuan pengarsipan dan pelaporan berdasarkan undang-undang), untuk tujuan yang ditentukan dalam peraturan perundang-undangan yang berlaku;
• jika terdapat proses hukum dalam bentuk apapun antara anda dengan kami, atau antara anda dengan pihak lain, sehubungan dengan, atau terkait dengan layanan, untuk keperluan proses hukum tersebut;
• sehubungan dengan segala proses verifikasi yang menurut kami atau penyedia layanan perlu sebelum kami mendaftarkan anda sebagai Pengguna, termasuk proses verifikasi kebenaran data anda (Know Your Customer);
• sehubungan dengan, penggabungan, penjualan aset perusahaan, konsolidasi atau restrukturisasi, pembiayaan atau akuisisi semua atau sebagian dari bisnis kami oleh atau ke perusahaan lain, untuk keperluan transaksi tersebut (bahkan jika kemudian transaksi tidak dilanjutkan);
• kepada pihak ketiga (termasuk agen, vendor, pemasok, kontraktor, mitra, dan pihak lain yang memberikan layanan kepada kami atau anda, melakukan tugas atas nama kami, atau pihak dengan siapa kami mengadakan kerja sama komersial), untuk atau sehubungan dengan tujuan di mana pihak ketiga tersebut terlibat atau tujuan kerja sama kami dengan pihak ketiga tersebut (tergantung keadaannya), yang dapat mencakup diperbolehkannya pihak ketiga tersebut untuk memperkenalkan atau menawarkan produk atau layanan kepada anda, melakukan autentikasi terhadap anda atau menghubungkan anda dengan Akun atau melakukan kegiatan lain termasuk pemasaran, penelitian, analisis dan pengembangan produk; dan
• dalam hal kami berbagi Informasi Pribadi dengan afiliasi, kami akan melakukannya dengan maksud agar mereka membantu kami dalam menyediakan layanan Xfers-Sobatku, untuk mengoperasikan bisnis kami, atau untuk tujuan pengolahan data atas nama kami. Semua afiliasi kami berkomitmen untuk mengolah Informasi Pribadi yang mereka terima dari kami sesuai dengan Kebijakan Privasi dan peraturan perundang-undangan yang berlaku ini.
• Ketika Informasi Pribadi tidak perlu dikaitkan dengan anda, kami akan melakukan upaya yang wajar untuk menghapus dikaitkannya Informasi Pribadi tersebut dengan anda sebagai individu sebelum mengungkapkan atau berbagi informasi tersebut.
• Kami tidak akan menjual atau menyewakan Informasi Pribadi anda.
• Selain sebagaimana diatur dalam Kebijakan Privasi ini, kami dapat mengungkapkan dan membagikan Informasi Pribadi anda jika kami memberitahu anda dan kami telah memperoleh persetujuan anda untuk pengungkapan atau pembagian tersebut.

5. PENYIMPANAN INFORMASI PRIBADI

• Informasi Pribadi anda hanya akan disimpan selama diperlukan untuk memenuhi tujuan dari pengumpulannya, atau selama penyimpanan tersebut diperlukan atau diperbolehkan oleh peraturan perundang-undangan yang berlaku. Kami akan berhenti menyimpan Informasi Pribadi, atau menghapus maksud dari dikaitkannya Informasi Pribadi tersebut dengan anda sebagai individu, segera setelah dianggap bahwa tujuan pengumpulan Informasi Pribadi tersebut tidak lagi dibutuhkan dengan menyimpan Informasi Pribadi dan penyimpanan tidak lagi diperlukan untuk tujuan bisnis atau secara hukum.
• Mohon diperhatikan bahwa masih ada kemungkinan bahwa beberapa Informasi Pribadi anda disimpan oleh pihak lain (termasuk oleh Merchant) dengan cara tertentu. Informasi yang disampaikan melalui komunikasi antara Pengguna dan Merchant yang dilakukan selain melalui penggunaan aplikasi atau website Merchant (seperti melalui panggilan telepon, SMS, pesan seluler atau cara komunikasi lainnya) juga dapat disimpan dengan beberapa cara. Kami tidak mengizinkan dan mendorong penyimpanan Informasi Pribadi dengan cara demikian dan kami tidak bertanggung jawab kepada anda untuk hal tersebut. Kami tidak akan bertanggung jawab atas penyimpanan Informasi Pribadi anda. Anda setuju untuk mengganti rugi, membela, dan membebaskan kami, pejabat, direktur, karyawan, agen, mitra, pemasok, kontraktor, dan afiliasi kami dari dan terhadap setiap dan segala klaim, kerugian, kewajiban, biaya, kerusakan, dan ongkos (termasuk tetapi tidak terbatas pada biaya hukum dan pengeluaran biaya ganti rugi penuh) yang dihasilkan secara langsung atau tidak langsung dari setiap penyimpanan yang tidak sah atas Informasi Pribadi anda.

6. AKSES DAN KOREKSI INFORMASI PRIBADI

• Tunduk pada peraturan perundang-undangan yang berlaku, anda dapat meminta kepada kami untuk mengakses dan/atau mengoreksi Informasi Pribadi anda yang berada dalam kepemilikan dan penguasaan kami, dengan menghubungi kami di perincian yang disediakan di bawah ini.
• Kami berhak menolak permintaan anda untuk mengakses, atau untuk memperbaiki, sebagian atau semua Informasi Pribadi anda yang kami miliki atau kuasai jika diizinkan atau diperlukan berdasarkan perundang-undangan yang berlaku. Hal ini termasuk dalam keadaan di mana Informasi Pribadi tersebut dapat berisi permintaan untuk akses atau permintaan untuk mengoreksi adalah untuk alasan yang kami anggap tidak relevan, tidak serius, atau menyulitkan.

7. TEMPAT KAMI MENYIMPAN INFORMASI PRIBADI ANDA

• Informasi Pribadi anda yang kami kumpulkan dapat disimpan, ditransfer, atau diolah oleh penyedia layanan pihak ketiga. Kami akan menggunakan semua upaya yang wajar untuk memastikan bahwa semua penyedia layanan pihak ketiga tersebut memberikan tingkat perlindungan yang sebanding dengan komitmen kami berdasarkan Kebijakan Privasi ini.
• Informasi Pribadi anda juga dapat disimpan atau diproses di luar Republik Indonesia oleh pihak yang bekerja untuk kami di negara lain. Dalam hal tersebut, kami akan memastikan bahwa Informasi Pribadi tersebut tetap menjadi subjek dari tingkat perlindungan yang sebanding dengan apa yang disyaratkan dalam hukum Republik Indonesia (dan, dalam hal apapun, sejalan dengan komitmen kami dalam Kebijakan Privasi ini).

8. KEAMANAN INFORMASI PRIBADI ANDA

Kerahasiaan Informasi Pribadi anda adalah hal yang terpenting bagi kami. Kami akan memberlakukan upaya terbaik untuk melindungi dan mengamankan data dan Informasi Pribadi anda dari akses, pengumpulan, penggunaan atau pengungkapan oleh orang-orang yang tidak berwenang dan dari pengolahan yang bertentangan dengan hukum, kehilangan yang tidak disengaja, pemusnahan dan kerusakan atau risiko serupa. Namun, pengiriman informasi melalui internet tidak sepenuhnya aman. Walau kami akan berusaha sebaik mungkin untuk melindungi Informasi Pribadi anda, anda mengakui bahwa kami tidak dapat menjamin keutuhan dan keakuratan Informasi Pribadi apa pun yang anda kirimkan melalui Internet, atau menjamin bahwa Informasi Pribadi tersebut tidak akan dicegat, diakses, diungkapkan, diubah atau dihancurkan oleh pihak ketiga yang tidak berwenang, karena faktor-faktor di luar kendali kami. Anda bertanggung jawab untuk menjaga kerahasiaan detail Akun anda, termasuk kata sandi anda dan One Time Password (OTP) dengan siapapun dan harus selalu menjaga dan bertanggung jawab atas keamanan perangkat yang anda gunakan.

9. DATA ANONIM

Kami dapat membuat, menggunakan, melisensikan atau mengungkapkan Informasi Pribadi, yang tersedia, dengan catatan, (i) bahwa semua hal yang dapat mengidentifikasi telah dihapus sehingga data, baik sendiri atau dikombinasi dengan data lain yang tersedia, tidak dapat dihubungkan dengan atau dikaitkan dengan atau tidak dapat mengidentifikasi suatu individu, dan (ii) data serupa telah digabungkan sehingga data asli membentuk bagian dari kumpulan data yang lebih besar.

10. PLATFORM PIHAK KETIGA

Aplikasi dan situs web Merchant berisi tautan ke situs web yang dioperasikan oleh Merchant atau pihak ketiga lain. Kami tidak mengendalikan atau menerima pertanggungjawaban atau tanggung jawab untuk aplikasi dan situs web pihak ketiga manapun, termasuk dan tidak terbatas Merchant dan pihak ketiga lain tersebut (“Pihak Ketiga”), dan untuk pengumpulan, penggunaan, pemeliharaan, berbagi, atau pengungkapan data dan informasi oleh Pihak Ketiga. Silakan baca syarat dan ketentuan dan kebijakan privasi dari situs web Pihak Ketiga tersebut untuk mengetahui bagaimana mereka mengumpulkan dan menggunakan Informasi Pribadi anda.

11. CARA UNTUK MENGHUBUNGI KAMI

Jika anda memiliki pertanyaan mengenai Kebijakan Privasi ini atau anda ingin mendapatkan akses dan/atau melakukan koreksi terhadap Informasi Pribadi anda, silahkan mengunjungi website kami https://www.xfers.com/id/support/ atau melalui surat elektronik ke alamat [email protected].

Platform digital Fazz Agen beserta layanannya (“Platform”) ini dikelola oleh PT  Payfazz Teknologi Nusantara (“Kami” atau “Perusahaan“).

Kebijakan Privasi ini menjelaskan bagaimana Kami mengumpulkan, memperoleh, menyimpan, menggunakan, mengolah, menguasai, memindahkan, mengirimkan, mengungkapkan dan/atau melindungi segala informasi dan data yang diperoleh dari atau sehubungan dengan penggunaan Platform (“Informasi Yang Diperoleh“), termasuk informasi yang dapat diasosiasikan dengan orang secara spesifik (baik dari data saja atau dari data yang dikombinasikan dengan informasi dimana Perusahaan memiliki akses) (“Data Pribadi“).

Dengan mendaftar, mengakses dan/atau menggunakan Platform, Anda memahami dan setuju untuk tunduk terhadap Kebijakan Privasi ini. Mohon untuk membaca Kebijakan Privasi ini dengan seksama dan secara menyeluruh. Dalam hal Anda tidak setuju dengan Kebijakan Privasi ini, Anda berhak untuk tidak mendaftar, tidak mengakses dan/atau tidak menggunakan Platform.

A. DEFINISI-DEFINISI

Istilah-istilah yang digunakan dalam Kebijakan Privasi ini mempunyai arti sebagai berikut:

3. “Para Pihak” berarti Perusahaan dan Pengguna secara bersama-sama, dan “Pihak” adalah masing-masing dari Perusahaan atau Pengguna.

4. “Syarat dan Ketentuan” berarti perjanjian antara Perusahaan dan Pengguna mengenai syarat dan ketentuan sehubungan dengan penggunaan Platform.

B. INFORMASI YANG DIPEROLEH / INFORMATION OBTAINED 

1. Kami mengumpulkan Informasi Yang Diperoleh (termasuk namun tidak terbatas pada Data Pribadi sebagaimana didefinisikan di atas yang mencakup antara lain daftar kontak, gambar atau informasi terkait gambar, dan data ponsel Anda) agar Platform dapat digunakan sesuai maksud dan tujuannya, untuk menunjang efisiensi kinerja Platform dan meningkatkan kualitas layanan dalam Platform termasuk untuk menyediakan segmen tertentu sehubungan profil risiko dan membuat informasi statistik. 

2. Informasi Yang Diperoleh meliputi Data Pribadi, termasuk data yang Kami dapat akses ke telepon selular Anda, metadata, dan informasi lainnya yang Anda berikan secara langsung maupun yang terkumpul secara otomatis karena penggunaan Platform (termasuk informasi tentang Platform terpasang dan informasi tentang perangkat mobile Anda).

3. Penggunaan Akun, Platform, dan/atau fitur atau layanan lain dalam Platform oleh Anda yang bertentangan atau melanggar Syarat dan Ketentuan, Kebijakan Privasi, syarat dan ketentuan lain yang diatur dalam Platform dan/atau peraturan perundang-undangan yang berlaku.

4. Dalam melindungi Data Pribadi Anda sesuai maksud tujuan layanan Kami, Kami dapat menghapus pengidentifikasi pribadi dari setiap informasi yang Kami kumpulkan tentang Anda atau menggabungkan dan/atau anonimkan Data Pribadi yang kami kumpulkan tentang Anda sehingga tidak dapat digunakan untuk menciptakan data orisinil yang telah kami peroleh.

5. Kami menggunakan data sebagai bagian dari proses keputusan untuk menganalisa skor kredit Anda untuk pinjaman melalui platform Kami. Kami juga dapat menggunakan data Anda untuk menganalisa kepentingan Anda dalam menerima jasa keuangan berdasarkan algoritma dan model matematika.

6. Informasi yang Anda berikan secara langsung kepada Kami meliputi Data Pribadi dan data pada seluler Anda yang Anda berikan ketika proses pendaftaran Akun, termasuk namun tidak terbatas pada nama, alamat, nomor telepon, daftar kontak, gambar atau informasi terkait gambar, alamat email, tanggal lahir, serta informasi lainnya yang ditentukan oleh Perusahaan dari waktu ke waktu.

7. Informasi yang dikumpulkan secara otomatis saat Anda menggunakan Platform termasuk alamat protokol internet, informasi login, geolokasi, sistem operasi, dan versi browser dari perangkat elektronik yang Anda gunakan untuk mengakses Platform, data lalu lintas, catatan situs dan data komunikasi lainnya.

8. Kami dapat melacak dan mengumpulkan informasi lokasi geografis Anda secara real-time (waktu nyata). Kami dapat meminta Anda untuk mengaktifkan Sistem Penentuan Posisi Global (“GPS”) pada perangkat elektronik Anda sehingga kami dapat memberi Anda pengalaman yang lebih baik dalam mengakses atau menggunakan Platform. Anda dapat menonaktifkan GPS pada perangkat elektronik Anda, tetapi dengan ketentuan bahwa akses atau penggunaan Platform oleh Anda dapat terpengaruh atau dihentikan.

C. PENGGUNAAN DAN PENYIMPANAN INFORMASI YANG DIPEROLEH

1. Kami dapat menggunakan Informasi Yang Diperoleh (termasuk Data Pribadi) untuk tujuan-tujuan berikut ini maupun untuk tujuan lain yang diizinkan oleh hukum dan/atau peraturan perundang-undangan yang berlaku:
   a. mengidentifikasi dan/atau mendaftarkan Anda sebagai Pengguna;
   b. membuat, mengadministrasikan, memverifikasi, menonaktifkan dan/atau mengelola Akun Anda;
   c. menyediakan layanan pada Platform, termasuk namun tidak terbatas pada pelaksanaan transaksi elektronik, pembayaran atau verifikasi tertentu yang diperlukan sehubungan dengan transaksi elektronik atau pembayaran tersebut (sebagaimana relevan);
   d. memberikan notifikasi atau informasi terkait penggunaan Platform, termasuk segala pembaruan atau perubahan pada Platform;
   e. memungkinkan Anda menggunakan fitur interaksi atau komunikasi, termasuk layanan untuk menjawab pertanyaan dan/atau keluhan, dengan Perusahaan melalui Platform;
   f. mengupayakan agar isi, konten, dan segala informasi pada Platform ditampilkan dengan cara yang paling efektif bagi Anda dan perangkat elektronik yang Anda gunakan;
   g. memantau dan/atau menganalisis penggunaan atau pengelolaan Platform demi mendukung efisiensi dan efektivitas Platform dan fungsi- fungsi lain di dalamnya, termasuk pola penggunaan Platform serta berbagai layanan yang tersedia di dalamnya;
   h. memperbaiki, meningkatkan kualitas, dan/atau mengembangkan layanan pada Platform, termasuk keamanan sistem elektronik Perusahaan;
   i. melakukan proses dan fungsi bisnis atau kegiatan usaha lainnya oleh Kami dan/atau afiliasi Kami yang dilakukan secara wajar dan patut;
   j. memberikan bantuan sehubungan dengan upaya penyelesaian terhadap masalah operasional dan teknis pada Platform;
   k. mencegah, mendeteksi dan/atau menyelidiki segala kegiatan yang dilarang, tidak sah, tidak sesuai hukum atau merupakan suatu bentuk kecurangan apapun, termasuk transaksi yang mencurigakan, penipuan, pencucian uang, dan/atau pendanaan terorisme;
   l. menghasilkan informasi dan data hasil analisa dalam rangka pengujian, penelitian, analisis, pengembangan produk, kemitraan komersial dan kerja sama;
   m. memfasilitasi transaksi atau aktivitas tertentu dari Perusahaan dan/atau afiliasi Perusahaan;
   n. audit internal maupun eksternal Perusahaan;
   o. memungkinkan Perusahaan mematuhi semua kewajiban berdasarkan peraturan perundang-undangan yang berlaku.

2. Informasi Yang Diperoleh (termasuk Data Pribadi dan data seluler Anda) hanya akan disimpan selama diperlukan untuk memenuhi tujuan dari pengumpulannya, atau selama penyimpanan tersebut dipersyaratkan atau diperbolehkan oleh peraturan perundang-undang yang berlaku. Kami akan berhenti menyimpan Informasi Yang Diperoleh segera setelah dianggap bahwa tujuan pengumpulan dan penyimpanan Informasi Yang Diperoleh tersebut tidak lagi dipersyaratkan untuk tujuan yang wajar atau dipersyaratkan secara hukum.

3. Untuk kenyamanan Anda, Kami dapat menyediakan hyperlink ke situs web yang dioperasikan oleh pihak ketiga (termasuk syarat dan ketentuan dan kebijakan privasi mereka). Ketika Anda memilih hyperlink ini, Anda akan meninggalkan Platform. Penggunaan Anda atas situs web dan konten pihak ketiga, termasuk namun tidak terbatas pada, penggunaan Anda atas informasi, data, iklan, produk, atau materi lain apa pun pada atau yang tersedia melalui situs web tersebut, merupakan risiko Anda sendiri dan tunduk pada ketentuan penggunaan mereka.

D. PEMBERIAN ATAU PENGUNGKAPAN INFORMASI YANG DIPEROLEH

Tunduk pada hukum yang berlaku, Anda menyetujui dan memberikan wewenang kepada Perusahaan untuk memberikan atau mengungkapkan Informasi Yang Diperoleh (termasuk Data Pribadi dan data pada seluler Anda) untuk kepentingan berikut:

1. Kepada anak dan atau afiliasi Perusahaan untuk menyediakan konten, produk-produk dan jasa-jasa (seperti pendaftaran, transaksi-transaksi dan bantuan pelanggan), termasuk yang secara wajar diperlukan untuk meningkatkan kinerja dan kualitas Platform, mengembangkan fitur- fitur pada Platform, antara lain, untuk melakukan pemeliharaan dan pengelolaan sistem, perangkat, dan jaringan Perusahaan;

2. Kepada rekanan bank untuk (i) tunduk pada persyaratan anti pencucian uang dan melawan terorisme yang diminta; atau (ii) jika Kami yakin bahwa data yang diungkapkan diperlukan bagi Kami atau bagi rekanan bank Kami dalam mencegah penipuan atau untuk menganalisa dan mengatur risiko keuangan atau risiko operasional;

3. Kepada penyedia jasa pembayaran manapun untuk memfasilitasi ketentuan jasa-jasanya kepada Anda melalui Platform;

4. Kepada perusahaan-perusahaan yang Kami hendak merger ataupun akuisisi atau akuisisi. (Dalam hal kombinasi tersebut terjadi, kami akan meminta bahwa entitas yang baru bergabung tersebut akan tunduk pada Kebijakan Privasi dengan menjunjung Data Pribadi Anda. Jika Data Pribadi Anda digunakan dengan bertentangan dengan Kebijakan Privasi ini, Anda akan mendapatkan pemberitahuan sebelumnya);

5. Kepada para investor atau potensial investor Perusahaan sehubungan dengan penggabungan, penjualan aset Perusahaan, konsolidasi atau restrukturisasi, pembiayaan atau akuisisi atas seluruh atau sebagian atas bisnis Kami dengan atau kepada perusahaan lain;

6. Kepada para konsultan, para auditor, para pemberi jasa, atau penasihat profesional untuk memfasilitasi ketentuan mereka atas jasa-jasa profesional-nya kepada Perusahaan;

7. Untuk penegakan hukum, pejabat pemerintah, atau pihak ketiga lainnya dalam hal diwajibkan berdasarkan panggilan, perintah pengadilan, sebuah perintah atau keputusan dari instansi berwenang, untuk tunduk pada hukum dan peraturan yang berlaku, atau dalam hal ada proses hukum, untuk mengambil tindakan pencegahan atau tindak lanjut sehubungan dengan aktivitas-aktivitas  ilegal atau tidak berwenang, atau dicurigai tindakan-tindakan kriminal atau pelanggaran atas hukum;

8. Kepada pihak ketiga lainnya yang mana Anda secara jelas meminta Kami untuk mengirimkan Data Personal (atau kepada siapa telah diberitahukan dan menyetujui atas penggunaan layanan tertentu);

9. kepada pihak ketiga tidak terafiliasi lainnya untuk tujuan berikut:
   a. Untuk membantu mereka mencegah fraud atau menganalisa dan meminimalisir risiko;
   b. untuk membantu mereka untuk tunduk pada ketentuan anti pencucian uang dan kontra-terorisme dalam persyaratan pembiayaan;
   c. agar penyedia-penyedia jasa yang berkontrak dengan Kami dapat menunjang operasional bisnis Kami, seperti tindakan pencegahan fraud, penagihan, pemasaran, customer service, dan jasa-jasa teknologi

Kami akan melakukan upaya yang wajar untuk menghapus Data Pribadi, atas diskresi Kami, yang tidak perlu dikaitkan dengan Anda sebelum memberikan atau mengungkapkan Informasi Yang Diperoleh (termasuk Data Pribadi).

Kami dapat menghilangkan bagian-bagian tertentu dari Data Pribadi yang dapat mengidentifikasi Pengguna sehingga menjadi data anonim, dan mengungkapkan data anonim tersebut kepada pihak ketiga. Kami juga dapat mengkombinasikan Data Pribadi dengan informasi-informasi lain sedemikian rupa sehingga informasi tersebut tidak lagi terasosiasi dengan Pengguna, dan kemudian memberikan atau mengungkapkan informasi yang telah dikombinasikan tersebut kepada pihak ketiga.

Kami dapat memberikan dan mengungkapkan Data Pribadi dan data pada seluler Anda jika Pengguna menyetujui pemberian atau pengungkapan tersebut.

E. PENGAMANAN

1. Kerahasiaan atas Data Pribadi dan data pada seluler Anda merupakan hal yang sangat penting bagi Kami. Kami berupaya dan akan selalu mengambil langkah-langkah yang secara wajar diperlukan untuk melindungi keamanan Informasi Yang Diperoleh (termasuk Data Pribadi) sesuai dengan peraturan perundang-undangan yang berlaku. Namun, Kami tidak dapat sepenuhnya menjamin bahwa sistem Kami benar-benar tidak dapat ditembus oleh virus, malware, gangguan, peretasan, pelanggaran hukum atau akses tidak sah oleh pihak ketiga.

2. Anda dilarang memberikan atau mengungkapkan identitas (ID) Anda dan/atau kata sandi (password) Anda kepada pihak lain manapun dan harus selalu menjaga keamanan perangkat elektronik yang Anda gunakan.

F. HAK AKSES ATAS DATA PRIBADI

Anda berhak untuk mengakses Data Pribadi yang disimpan pada Perusahaan dengan menyampaikan permintaan akses kepada Perusahaan pada setiap hari Senin-Minggu pukul 06.00-24.00 WIB melalui saluran yang disediakan oleh Perusahaan.

G. PERUBAHAN DATA PRIBADI

Anda bertanggung jawab untuk memastikan bahwa semua Data Pribadi disampaikan kepada Kami secara lengkap, akurat, dan benar. Anda berhak untuk memperbarui atau memperbaiki Data Pribadi yang disimpan pada Perusahaan dengan menyampaikan permintaan akses kepada Perusahaan pada setiap hari Senin – Minggu pukul 06.00-24.00 WIB melalui saluran yang disediakan oleh Perusahaan.

H. PERSETUJUAN PENARIKAN DAN PENGHAPUSAN  PERSONAL DATA

Anda dapat menarik persetujuan Anda sehubungan dengan pengumpulan, akuisisi, penyimpanan, penggunaan, pemrosesan, pengontrolan, transfer, transmisi, pengungkapan dan/atau dan perlindungan atas Data Pribadi dan data atas seluler Anda yang ditetapkan dalam Kebijakan Privasi ini dan memohon penghapusan data tersebut sepanjang diperbolehkan dan/atau tidak ditentukan sebaliknya berdasarkan hukum dan peraturan perundang-undangan yang berlaku dengan menyampaikan sebuah permintaan untuk penarikan dan penghapusan dengan surel elektronik kepada Perusahaan, melalui saluran yang disediakan oleh Perusahaan. Anda memahami dan menyetujui bahwa penarikan persetujuan dan permintaan penghapusan Data Pribadi dapat mengakibatkan Anda tidak dapat lagi mengakses dan/atau menggunakan Platform.

I. KETENTUAN LAIN-LAIN

1. Kebijakan Privasi ini adalah satu kesatuan dan merupakan bagian yang tidak terpisahkan dari Syarat dan Ketentuan. Kami dapat memperbarui Kebijakan Privasi ini dari waktu ke waktu untuk memastikan konsistensi dengan operasi bisnis, pengembangan selanjutnya, tren industri dan/atau perubahan-perubahan dalam regulasi. Tunduk pada hak-hak Anda berdasarkan hukum, Anda setuju untuk terikat pada ketentuan yang berlaku pada Kebijakan Privasi ini sebagaimana diperbaharui dari waktu ke waktu pada situs ini.

2. Kecuali diatur lain secara tegas atau konteksnya menentukan lain dalam Kebijakan Privasi ini, istilah-istilah yang diatur dalam Syarat dan Ketentuan akan, ketika digunakan dalam Kebijakan Privasi ini, memiliki pengertian yang sama dengan pengertian sebagaimana diatur dalam Syarat dan Ketentuan.

3. Ketentuan mengenai ‘KETENTUAN LAIN-LAIN’, ‘HUKUM YANG BERLAKU DAN PENYELESAIAN PERSELISIHAN’ dan ‘KONTAK KAMI’ dalam Syarat dan Ketentuan diberlakukan (atau dianggap diatur) dalam Kebijakan Privasi ini dengan rujukan ketentuan ini.

User advisory – The electronically stored monetary value issued by XFERS is regarded as “e-money” as defined under the Payment Services Act 2019. XFERS is also the issuer of the XFERS Token, which is characterised as a “digital payment token” under the Payment Services Act 2019. XFERS PTE. LTD. is a major payment institution licence holder for the provision of e-money issuance service. XFERS PTE. LTD. is also temporarily exempted from being licensed for its provision of account issuance services, merchant acquisition services, domestic money transfer services, inward cross-border money transfer services and digital payment token services. Users are advised to read these terms and conditions carefully.

This Terms of Service (“Agreement”) is a contract between you and XFERS PTE. LTD. and applies to your use of Fazz Services and the operation of your Fazz / StraitsX Account. If you do not agree to be bound by the terms and conditions of this Agreement, please do not use or access our Services.

You must read, agree with, and accept all of the terms and conditions contained in this Agreement and the Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference, before you use Fazz Services or your Fazz / StraitsX Account. We strongly recommend that, as you read this Agreement, you also access and read the information contained in the other pages and websites referred to in this Agreement, as they may contain further terms and conditions that apply to you as an XFERS User. Please note: underlined words and phrases are links to these pages and websites. By accepting this Agreement, you also agree that your use of other XFERS websites and Services will be governed by the terms and conditions posted on those websites.

We may amend this Agreement, the Privacy Policy and each of our policies at any time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised version of this Agreement includes a Substantial Change, we will provide you with 14 calendar days’ prior notice of any Substantial Change. All future changes set out in the revised Agreement already published at the time you register for the Services are incorporated by reference into this Agreement and will take effect as specified. If you do not agree to be bound by the revised terms and conditions, you should discontinue your use or access of our Services and your Fazz / StraitsX Account. By continuing to use our Services, your Fazz / StraitsX Account and/or any part thereof on each and every occasion, you agree to and/or are deemed to have agreed to the revised terms in relation to the Services and your Fazz / StraitsX Account and shall be bound by them absolutely as issued or adopted by us from time to time. As such, you should visit this page periodically.

This is an important document which you must consider carefully when choosing whether to use the Fazz Services. Please note the following risks of using the Fazz Services:

• Payments/Transfers received in your Account may be reversed at a later time, for example, if a payment/transfer is subject to a Chargeback, Reversal, Claim or is otherwise invalidated. This means that a payment/transfer may be reversed from your Account after you have provided the sender the products/goods/assets/property or services that were purchased.
• You should be aware of the possibility of unauthorised transactions from your Account or receiving payments from unauthorised transactions from a third party’s Account. You can help protect yourself from the risks of unauthorised transactions by safeguarding your Account IDs, passwords, API secret keys, and any other codes you use to access Fazz Services or to send any Instruction to us, and regularly checking your Account transaction history.
• We may close, suspend, or limit your access to your Account or the Fazz Services, and/or limit access to your funds if you violate this Agreement, the Acceptable Use Policy, or any other agreement you enter into with XFERS.
• In accordance with the applicable laws and regulations (including PSN08), XFERS is required to provide the following disclosures:

Notice for Non-Singapore Residents: XFERS PTE. LTD. is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to XFERS PTE. LTD. if XFERS PTE. LTD’s business fails.

You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of the Fazz Services and your Fazz / StraitsX Account, including but not limited to, those related to export or import activity, taxes or foreign currency transactions.

RISK WARNING ON DIGITAL PAYMENT TOKEN SERVICES 

The Monetary Authority of Singapore (MAS) requires us to provide this risk warning to you as a customer of a digital payment token (DPT) service provider. Before you pay XFERS PTE. LTD. any money or DPT, you should be aware of the following. 

1. XFERS PTE. LTD. is exempted by MAS from holding a licence to provide DPT services. Please note that you may not be able to recover all the money or DPTs you paid to XFERS PTE. LTD. if XFERS PTE. LTD.’s business fails. 
2. You should not transact in the DPT if you are not familiar with this DPT. This includes how the DPT is created, and how the DPT you intend to transact is transferred or held by XFERS PTE. LTD.. 
3. You should be aware that the value of DPTs may fluctuate greatly. You should buy DPTs only if you are prepared to accept the risk of losing all of the money you put into such tokens. 
4. You should be aware that XFERS PTE. LTD., as part of its licence to provide DPT services, may offer services related to DPTs which are promoted as having a stable value, commonly known as “stablecoin”.

1 INTERPRETATION & DEFINITIONS

“Account”, “Fazz Account” or “StraitsX Account” means any account opened directly with XFERS PTE. LTD., including a Guest, Personal, Corporate or Merchant Account, and any future types of Accounts we may introduce, which may hold the following, where applicable:

(a) your user profile containing your Information;

(b) your Fazz Account / StraitsX Wallet, which will contain your XFERS e-money, your XFERS Tokens and/or your non-XFERS Tokens, and which may be used by you to place, transfer or withdraw XFERS e-money, your XFERS Tokens and/or your non-XFERS Tokens;

(c) your Settlement Wallet; and/or

(d) your Temporary Holding Balance.  

“API” means application programming interface.

“Applicable Laws” means any and all applicable laws, statutes and regulations, and any and all directives, notices, guidelines, codes, practice notes, circulars, policy statements, rules, ordinances, orders, requests, requirements, judgements, decrees or writs (in each case whether or not having the force of law) of any governmental, regulatory or judicial body or agency having jurisdiction over any of the parties to this Agreement (i.e. Users, XFERS, Safeguarding Institution) or any of the subject matters of this Agreement, including, without limitation:

(a) the PSA and all subsidiary legislation pertaining to the PSA, as the same may be amended, supplemented or replaced from time to time;

(b) the E-payments User Protection Guidelines published by the MAS, as the same may be amended, supplemented or replaced from time to time;

(c) any directives, notices, guidelines, codes, practice notes, circulars, policy statements, rules, requests or requirements (in each case whether or not having the force of law) from time to time published or issued by MAS, as the same may be amended, supplemented or replaced from time to time, including but not limited to MAS Notices (i) PSN04 Notice on Submission of Regulatory Returns, (ii) PSN07 Notice on Conduct and (iii) PSN08 Notice on Disclosures and Communications; and

(d) all laws, statutes, regulations, guidelines, directives, rules, directions, codes, ordinances, judgements, decrees, writs or orders enacted or issued in relation to anti-money laundering, countering the financing of terrorism and sanctions, including but not limited to the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act 1992, the Terrorism (Suppression of Financing) Act 2002, the respective regulations promulgated under the Monetary Authority of Singapore Act 1970, MAS Notice PSN01 Prevention of Money Laundering and Countering the Financing of Terrorism – Specified Payment Services, MAS Notice PSN02 Prevention of Money Laundering and Countering the Financing of Terrorism – Digital Payment Token Service, and other related MAS-issued guidelines.

“Attached Bank Account(s)” has the meaning stated in Clause 9.7.

“Business Day” means a day other than a Saturday, Sunday or a public holiday in Singapore.

“Chargeback” means a request that a User files directly with his or her bank to invalidate a payment.

“Claim” means a challenge to a payment that a User files directly with us, and we, in our absolute discretion, are of the opinion that the underlying products/goods/assets/property or services paid for using Fazz Services were not received or significantly not as described. 

“Communications” means any emails which we may send to the primary email address that you have provided to us when you opened your Fazz / StraitsX Account, as well as any text messages or calls, including autodialled and pre-recorded messages from us, which we may from time to time send to the telephone number (including your mobile telephone number) that you have provided to us.

“Counterfeit XFERS Tokens” has the meaning stated in Clause 12A.1.

“digital payment token” shall have the meaning ascribed to it under Section 2(1) of the PSA and interpreted in light of other applicable regulatory materials, guidance and/or Frequently Asked Questions (FAQs) issued by the MAS (including, without limitation, the MAS’ response to Question 23 in its FAQs on the Payment Services Act dated 7 March 2022), which, for the avoidance of doubt, would include any digital assets (including, without limitation, any digital tokens or stablecoins) or any other instruments which fall within the definition of “digital payment token” under Section 2(1) of the PSA.

“Downtime” has the meaning stated in Clause 12A.3.

“e-money” shall have the meaning ascribed to it under Section 2(1) of the PSA and interpreted in light of other applicable regulatory materials, guidance and/or Frequently Asked Questions (FAQs) issued by the MAS (including, without limitation, MAS’ response to Question 23 in its FAQs on the Payment Services Act dated 7 March 2022), which, for the avoidance of doubt, would include any digital assets (including, without limitation, any digital tokens or stablecoins) or any other instruments which fall within the definition of “e-money” under Section 2(1) of the PSA.

“Error” means a processing error made by XFERS or its suppliers in which your Account is mistakenly debited or credited.

“fork” has the meaning stated in Clause 12A.3.

“Information” means any Account information that you (or other Users) provide to us, including but not limited to personal information, financial information, or other information related to you, your business, or other Users.

“Instruction” means any instruction for issuance of XFERS e-money, issuance, purchase or crediting of XFERS Tokens and/or Non-XFERS Tokens, payment, transfer, exchange, redemption or withdrawal or any other instructions in relation to the Fazz Services.

“MAS” means the Monetary Authority of Singapore.

“Merchant Account” means a Fazz Business and/or StraitsX Business Account.

“Merchant Account User” means any User who holds or operates a Merchant Account with XFERS PTE. LTD.

“Non-Fazz Account” means any account, device or facility that may hold XFERS Tokens, but which is not opened, maintained and/or operated by or with XFERS. For the avoidance of doubt, this includes any account opened, maintained and/or operated by or with Platform Users or Merchant Account Users, and any blockchain address or wallet controlled by any person or entity (other than XFERS).

“Non-Fazz Account Token Holder” means any person or entity that holds XFERS Token(s) in a Non-Fazz / StraitsX Account.

“Non-XFERS Token” means any supported digital assets (including, without limitation, any digital tokens or stablecoins) or any other instruments not issued by XFERS on a blockchain / distributed ledger which fall within the definition of “digital payment token” under Section 2(1) of the PSA.

“Payment/Transfer Review” has the meaning stated in Clause 5.8.

“Platform/Merchant Customer” has the meaning stated in Clause 10.4.

“Platform User” has the meaning stated in Clause 10.2.1.

“Policy” or “Policies” means any Policy or other agreement between you and XFERS PTE. LTD. that you entered into on the Fazz / StraitsX website, or in connection with your use of the Fazz Services.

“PSA” refers to the Payment Services Act 2019, as may be amended, supplemented, or replaced from time to time.

“Refund Step-In Event” means XFERS’ inability to process and complete any withdrawal or refund of Relevant Money solely as a result of the appointment of a liquidator, a provisional liquidator, an administrator, a receiver, receiver manager or judicial manager over XFERS PTE. LTD. or any of its assets.

“Relevant Money” shall, insofar as it relates to domestic money transfer service, cross-border money transfer service, merchant acquisition service and/or e-money issuance service that XFERS provides as a major payment institution (as defined in the PSA) under the PSA, have the meaning ascribed to it in Section 23(14) of the PSA, except that the reference to “major payment institution” in the definition of “relevant money” under Section 23(14) of the PSA shall refer to XFERS, and the reference to a “customer” in the definition of “relevant money” under Section 23(14) of the PSA shall refer to any User (as defined herein). For the avoidance of doubt, “Relevant Money” shall exclude all moneys received by XFERS from or on account of any User, in exchange for (i) the sale and/or issuance of XFERS Tokens by XFERS, or (ii) the sale of Non-XFERS Tokens by XFERS.

“Reserve” means a percentage of the funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in your Account that we hold in order to protect against the risk of Reversals, Chargebacks, Claims or any other liability related to your Account and/or use of the Fazz Services.

“Restricted Activities” means those activities described in Clause 13 of this Agreement.

“Reversal” means XFERS reverses a payment/transfer you received because (a) it is invalidated by the sender’s bank, (b) it was sent to you in Error by XFERS, its parent, subsidiaries, affiliates, or any direct or indirect XFERS subsidiary, (c) the sender of the payment/the transferor did not have authorisation to send the payment/make the transfer (for example: the sender used a stolen internet banking account, debit card or credit card), (d) the sender of the payment/the transferor sent multiple payments/made multiple transfers erroneously, or such other manifest or obvious error, (e) you received the payment/transfer for activities that violated this Agreement, the Acceptable Use Policy, or any other Policy, or (f) XFERS decided a Claim against you.

“Rewards” has the meaning stated in Clause 8.8.

“Safeguarding Institution” means any bank or financial institution referred to in paragraph (a) of the definition of “safeguarding institution” in Section 23(14) of the PSA which is appointed by XFERS to safeguard the Relevant Money by way of an undertaking, in accordance with Section 23 of the PSA.

“Services” or “Fazz Services” means all our products and services and any other features, technologies and/or functionalities offered by us on our website(s) or through any other means, but does not include the issuance/operation of any Non-Fazz Account.

“Settlement Wallet” has the meaning stated in Clause 8.3.

“StraitsX Wallet” means a payment or other account opened and maintained with us in connection with the Fazz Services, which will contain your XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens, and which may be used by you to place, transfer or withdraw XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens.

“Substantial Change” means a change to the terms of this Agreement that significantly reduces your rights or significantly increases your responsibilities.

“Temporary Holding Balance” has the meaning stated in Clause 8.4.

“User” means any person or entity who holds a Fazz / StraitsX Account and uses the Fazz Services, including you.

“Verified Account” means an Account status that reflects that we have verified the identity of an Account holder and such other requirements as we may deem fit. A Verified Account status does not constitute an endorsement of a User or a guarantee of a User’s business practices.

“Withheld” means any funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in an Account that cannot be transferred withdrawn, or redeemed, and includes funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) on Reserve.

“XFERS Credits” has the meaning stated in Clause 5.4.

“XFERS e-money” means any e-money issued by XFERS, whether stored in a Fazz Account / StraitsX Wallet or a Non-Fazz Account. For the avoidance of doubt, all XFERS Tokens and/or Non-XFERS Tokens are not considered to be “XFERS e-money”.

“XFERS Token” means any digital assets (including, without limitation, any digital tokens or stablecoins) or any other instruments issued by XFERS on a blockchain / distributed ledger which fall within the definition of “digital payment token” under Section 2(1) of the PSA.

“XFERS Token Contract” has the meaning stated in Clause 12A.1.

“XFERS”, “Fazz”, “StraitsX”, “we“, “us” or “our” means XFERS PTE. LTD., and where applicable, includes the subsidiaries and/or affiliates of XFERS PTE. LTD.

The headings in this Agreement are for convenience only and shall not affect the interpretation hereof.

2 PAYMENT SERVICES & ELIGIBILITY

2.1 Payment Services

XFERS PTE. LTD. is a payment services provider and acts as such by creating, hosting, maintaining and providing our Fazz Services to you via the Internet. Our services allow you to send payments/transfers to anyone with an Account or a Non-Fazz Account, and, where available, to receive payments/transfers. Our service availability varies by country.

XFERS operates the following e-money or digital payment token systems: (1) where the records relating to XFERS e-money or XFERS Tokens are stored on XFERS’ internal ledger, and (2) where the records relating to XFERS Tokens and/or Non-XFERS Tokens are stored on a blockchain ledger, and such XFERS Tokens and/or Non-XFERS Tokens are represented in the form of transferable digital tokens or stablecoins. The latter system is intended to create an open and interoperable network that would enable more flexible third-party development of new applications involving XFERS Tokens. 

XFERS also provides account issuance, merchant acquisition, domestic money transfer and inward cross-border money transfer services in respect of XFERS e-money. 

XFERS also allows Users to hold XFERS Tokens and/or Non-XFERS Tokens in their StraitsX Wallet(s), with such XFERS Tokens being recognised by the relevant blockchain system as being held and controlled by XFERS. XFERS will correspondingly maintain an internal ledger which records the XFERS Tokens that it holds and controls on behalf of each User.

Subject to all Applicable Laws, the other terms and conditions of this Agreement (including, without limitation, Clause 6.6 below), and any fees where applicable, XFERS undertakes to redeem / purchase from any User, one (1) XFERS Token for one (1) Singapore Dollar (“SGD“) or, as the case may be, one (1) unit of such other currency that the relevant XFERS Token is denominated in or pegged to. XFERS will hold SGD and/or other currencies or assets (“XFERS Reserves“) to back the redemption / purchase of XFERS Tokens in circulation. The composition of the XFERS Reserves used to back the redemption / purchase of XFERS Tokens is within the sole control and at the sole and absolute discretion of XFERS. While XFERS may hold XFERS Reserves in interest-bearing accounts or other yield-generating assets or instruments, holders of the XFERS Tokens are not entitled to any interest or other returns earned by the XFERS Reserves

XFERS is not a bank or deposit-taking company, and XFERS does not maintain any bank account or any current, savings or deposit account for Users.

XFERS is not providing the function of a settlement institution but is merely providing technology infrastructure support. All settlements are to be carried out by the Users’ bank.

XFERS is not in the business of moneylending.

XFERS is not a common carrier or public utility.

2.2 Eligibility

To be eligible to use the Fazz Services:

(a) You must be able to form legally binding contracts under Singapore law. Without limiting the generality of the foregoing: (i) you must be at least 18 years old or higher; and (ii) (for corporate bodies) you must have obtained the necessary corporate and/or regulatory approvals to use such Services.

(b) You must not impose a surcharge or any other fee for accepting Fazz / StraitsX as a payment method. However, this does not prevent you from passing on the fees charged by Fazz / StraitsX for the Services to the User sending the payment/making the transfer, provided that you accurately communicate that you (and not XFERS) are the party charging the fees to the User. You may charge a handling fee in connection with the sale of products/goods/assets/property or services, as long as the handling fee is not higher than the handling fee you charge for non-XFERS transactions and that you accurately communicate that you (and not XFERS) are the party charging such fees.

2.3 Legal Relationship

2.3.1 The XFERS e-money issued by XFERS is regarded as “e-money” under the PSA.  XFERS PTE. LTD., as the holder of a major payment institution licence, is required to ensure that the Relevant Money received by XFERS is safeguarded in a manner prescribed by MAS. In this regard, CIMB Bank Berhad Singapore Branch (“CIMB“), as a Safeguarding Institution, has undertaken to be fully liable to Users for the Relevant Money in accordance with the Payment Services Banking Service Agreement entered into between XFERS and CIMB, as may be amended, supplemented or replaced from time to time. 

For the avoidance of doubt, CIMB does not own, operate nor manage the Account, nor is it an issuer of the Account or the XFERS e-money under the PSA. However, as a Safeguarding Institution, CIMB, in addition to XFERS, is liable for the Relevant Money in accordance with the requirements under the PSA. In addition, CIMB will not be liable for all moneys received by XFERS from or on account of any User, in exchange for the sale and/or issuance of XFERS Tokens by XFERS.

2.3.2 In providing the Services, XFERS does not act as principal but acts as facilitator on behalf of the Users to send payments/transfers to other Users or Non-Fazz Account holders via the Users’ Accounts. As such, each payment/transfer transaction is between you and the other User or Non-Fazz Account holder, where the relationship may be contractual in nature.

We do not have any control over, and are not responsible or liable for, the products/goods/assets/property (whether tangible or intangible) or services that are paid for with our Service. We cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction. Accordingly, neither XFERS, CIMB, nor any of their officers, employees or agents shall be liable in any way for the products/goods/assets/property and services sold or provided by the User or Non-Fazz Account holder including any defect, damage, quality, failure or unavailability of or relating to the products/goods/assets/property purchased from or services provided by the User or Non-Fazz Account holder or for any other disputes concerning the said products/goods/assets/property or services.

2.4 Customer Information

In order to open and maintain an Account, you must provide us with correct and updated Information.

2.4.1 Your personal information & contact details: It is your responsibility to keep your personal information, primary email address and telephone number (including mobile telephone number) up to date so that we can communicate with you. You understand and agree that if we send you a Communication but you do not receive it because your primary email address or telephone number on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive Communications, we will be deemed to have provided the Communication to you. Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add our email address to your address book so that you will be able to receive the Communications we send to you. You can update your primary email address, telephone number, or residential/registered address at any time by logging into the Fazz / StraitsX website or by submitting a ticket through this link: https://support-sg.fazz.com/hc/en-us/requests/new. If your contact information becomes invalid such that Communications sent to you by us are returned, we may deem your Account to be inactive, and you will not be able to transact any activity using your Account until we receive a valid, working primary email address and/or telephone number from you.

2.4.2 Identity verification: You authorise us, directly or through third parties, to make any inquiries we consider necessary to validate your identity. This may include, but is not limited to, asking you for further information or documentation, requiring you to provide a scan of your national identification documents/card (or passport), proof of address, taxpayer or national identification number, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report or verifying your Information against third party databases or through other sources.

2.4.3 Compliance with Applicable Laws: You agree to provide us with all information, documents and / or materials that we may from time to time request from you, and to perform any and all such acts or things, including your forbearance to do any and all such acts or things, in each case as may be required or expedient for the purposes of complying, or facilitating our compliance with Applicable Laws, or to avoid violation of any Applicable Laws. Examples of Applicable Laws that we are subject to in connection with its provision of account issuance services, inward cross-border money transfer services, domestic money transfer services, digital payment token services, merchant acquisition service and e-money issuance services, which may give rise to such obligations on your part include but is not limited to:

1. anti-money laundering, countering the financing of terrorism and sanctions laws and regulations, including but not limited to any and all regulatory requirements pertaining to the collection and retention of information, documents and materials in relation to any transactions using Fazz Services;
2. any and all regulatory requirements imposed on us by the MAS or any other regulatory authority, including but not limited to any and all requirements pertaining to the submission of regulatory returns, periodic reports or record keeping; and
3. any request for information, documents and/or materials from the MAS or any other regulatory authority.

2.4.4 Credit report authorisation: If you open a Merchant Account, you are providing us with your written instructions and authorisation in accordance with any applicable law to obtain your personal and/or business credit report from a credit bureau. You are also authorising us to obtain your personal and/or business credit report: (a) when you request certain new products, or (b) at any time we reasonably believe there may be an increased level of risk associated with your Account.

2.4.5 Sharing of personal information: In providing your information to us, you authorise us to share your information to such parties and for such purposes as indicated in our Privacy Policy. You may access the Privacy Policy here: https://fazz.com/sg/privacy-policy/fazz-biz/pp-sg/.

2.4.6 Restriction on use of other Users’ personal information: Without limiting the generality of Clause 17.8, if you are a recipient of personal information of another Fazz / StraitsX User or Non-Fazz Account holder, you shall only use the information for the purpose of performing or enforcing any transactions between you and that User or Non-Fazz Account holder, and you shall not use, disclose or disseminate the information to other parties except in accordance with the law.

2.5 Beneficial Owner

You must be the beneficial owner of the Account, and conduct business only on behalf of yourself.

3. FEES FOR Fazz Services

3.1 Fees

You agree to pay us any and all prevailing fees charged by us from time to time in connection with the provision or use of the Services. The fees are stated on our website and will be disclosed to you prior to confirmation of the transaction. In the event of any inconsistency, the fees disclosed to you prior to confirmation of the transaction will prevail over the fees stated on the website. The fees are chargeable as long as the Fazz Services were used, even if the placement, payment, transfer, withdrawal, and/or any other transaction (as the case may be) was unauthorised, made in error, cancelled, subject to Payment/Transfer Review, Reversal, Chargeback or Claim, or for whatever other reason that the receiving User or Non-Fazz Account holder has not received the money, XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens (as the case may be).

We may change our fees (including adding new fees) from time to time, which shall be stated on our website and which shall be binding on you if you continue to maintain or use the Services after the effective date for imposing the revised fees.

3.2 Deduction from or Set-off Against Your Account

Any fees charged by us may be deducted from or set-off against the funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in your Fazz / StraitsX Account (including any incoming receivables which have not yet been credited into your Fazz / StraitsX Account).

3.3 No Fee Refunds

The fees charged by us shall be payable in advance and are strictly non-refundable.

4. ISSUING XFERS E-MONEY / PURCHASE OF XFERS TOKENS

4.1 Issuance Limits for XFERS E-Money

We may, in our sole and absolute discretion, impose limits on the amount of XFERS e-money that we can issue into your Fazz Account / StraitsX Wallet. If you have a Verified Account, we may increase your issuance limits. Do note that where we receive any amounts in excess of the issuance limits, or which will cause the amount of XFERS e-money held in your Fazz Account / StraitsX Wallet to exceed the maximum limits (as imposed by us pursuant to Clause 8.2 below), we reserve the right not to issue and credit such excess amounts to your Fazz Account / StraitsX Wallet in the form of XFERS e-money, but instead reflect them in your Temporary Holding Balance, in accordance with Clause 8.4 below.

Persons who wish to have XFERS e-money issued into their Fazz Account / StraitsX Wallet exceeding the limits and/or for purposes other than personal usage of such XFERS e-money (e.g. business or enterprise usage of XFERS e-money, including, without limitation, the integration of XFERS e-money with any platforms, exchanges, applications or network) should contact us.

4.2 Issuance Methods for XFERS E-Money

You may instruct us to issue XFERS e-money to you into your Fazz Account / StraitsX Wallet by using the following payment methods:

(a) Bank transfer from your bank account;

(b) Debit card; and

(c) Credit card.

If you have not received the XFERS e-money in your Fazz Account / StraitsX Wallet, or if funds in excess of the (i) issuance limits and/or (ii) maximum limit of XFERS e-money you are permitted to hold in your Fazz Account / StraitsX Wallet have not been reflected in your Temporary Holding Balance by the next Business Day, please contact us immediately.  

4.3 Purchase Limits for XFERS Tokens

We may, in our sole and absolute discretion, impose limits on the amount of XFERS Tokens that may be purchased by a User. If you have a Verified Account, we may increase your purchase limits. Do note that where we receive any amounts in excess of the purchase limits, or which will cause the amount of XFERS Tokens held in your StraitsX Wallet to exceed the maximum limits (as imposed by us pursuant to Clause 8.2 below), we reserve the right not to sell and credit such excess amounts to your StraitsX Wallet in the form of XFERS Tokens, but instead reflect them in your Temporary Holding Balance, in accordance with Clause 8.4 below. 

Persons who wish to have XFERS Tokens credited into their StraitsX Wallet exceeding the purchase limits and/or for purposes other than personal usage of such XFERS Tokens (e.g. business or enterprise usage of XFERS Tokens, including, without limitation, the integration of XFERS Tokens with any platforms, exchanges, applications or network) should contact us.

4.4 Payment Methods for Purchase of XFERS Tokens

You may purchase XFERS Tokens from XFERS to be issued to your StraitsX Wallet by using the following payment methods:

(a) Bank transfer from your bank account;

(b) Debit card; and

(c) Credit card.

If you have not received the XFERS Tokens in your StraitsX Wallet, or if XFERS Tokens in excess of the (i) purchase limits and/or (ii) maximum limit of XFERS Tokens you are permitted to hold in your StraitsX Wallet have not been reflected in your Temporary Holding Balance by the next Business Day, please contact us immediately.  

4A. PURCHASE OF NON-XFERS TOKENS

4A.1 Supported Non-XFERS Tokens

Where available, you may instruct us to purchase supported Non-XFERS Tokens on your behalf through the Fazz Services. The purchase of Non-XFERS Tokens is available only in connection with Non-XFERS Tokens that StraitsX supports, and this may change from time to time, at the sole and absolute discretion of XFERS.

XFERS is not the issuer of Non-XFERS Tokens. No fiat currency is held on reserve for Non-XFERS Token holders by XFERS or by the Safeguarding Institution. 

Should you elect to purchase and/or hold Non-XFERS Tokens in your StraitsX Wallet, you might be using one of our third party service providers, such as Circle. In addition to this Agreement, you agree to comply with and be bound by any agreement governing your purchase and/or holding of the Non-XFERS Tokens. For instance, your holding and use of USDC is governed by the Circle USDC Terms (found here: https://www.circle.com/en/legal/usdc-terms).

You agree and irrevocably authorise XFERS to collect and disclose your transaction information to such third party service providers. Your information will be used in accordance with their respective privacy policies. For instance, Circle will handle your information in accordance with their Circle Privacy Policy (found here: https://www.circle.com/en/legal/privacy-policy).

4A.2 Purchase Limits for Non-XFERS Tokens

We may, in our sole and absolute discretion, impose limits on the amount of supported Non-XFERS Tokens that may be purchased by a User. If you have a Verified Account, we may increase your purchase limits. Do note that where we receive any amounts in excess of the purchase limits, or which will cause the amount of Non-XFERS Tokens held in your StraitsX Wallet to exceed the maximum limits (as imposed by us pursuant to Clause 8.2 below), we reserve the right not to sell and credit such excess amounts to your StraitsX Wallet in the form of Non-XFERS Tokens, but instead reflect them in your Temporary Holding Balance, in accordance with Clause 8.4 below. 

Persons who wish to have supported Non-XFERS Tokens credited into their StraitsX Wallet exceeding the purchase limits and/or for purposes other than personal usage of such Non-XFERS Tokens (e.g. business or enterprise usage of Non-XFERS Tokens, including, without limitation, the integration of Non-XFERS Tokens with any platforms, exchanges, applications or network) should contact XFERS.

4A.3 Payment Methods for Purchase of Non-XFERS Tokens

You may instruct us to purchase supported Non-XFERS Tokens from XFERS on your behalf, to be credited to your StraitsX Wallet, by using the following payment methods:

(a) Bank transfer from your bank account;

(b) Debit card; and

(c) Credit card.

We may use third party service providers to facilitate your purchase of Non-XFERS Tokens. In connection with your purchase of Non-XFERS Tokens, we may provide you with instructions to make payment directly to such third party service providers. You are solely responsible for ensuring that you comply with such payment instructions. We bear no responsibility for any losses you might incur as a result of your non-compliance with such payment instructions.

5. SENDING & RECEIVING PAYMENTS AND TRANSFERS WITH YOUR FAZZ / STRAITSX ACCOUNT

5.1 Sending and/or Receiving Limits

In accordance with Applicable Laws, the type and extent of information which we require you to provide in order to facilitate the payments or transfers you can send and/or receive through the Fazz Services may vary. This may vary depending on, among other things, the amount of XFERS e-money being transacted as follows:

(a) where the transaction value does not exceed the equivalent of $20,000 SGD; and

(b) where the transaction value exceeds the equivalent of $20,000 SGD.

We may, in our sole and absolute discretion, impose limits on the amount of payments or transfers you can send and/or receive through the Fazz Services, whether to and/or from an Fazz / StraitsX Account or a Non-Fazz Account. 

If you have a Verified Account, we may increase your sending and/or receiving limits.

5.2 Default Payment Methods

Unless otherwise instructed, when you make a payment or transfer, XFERS will fund your transaction in this order (subject to availability based on your payment methods and country of registration):

(a) Balance XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet;

(b) Bank transfer from your bank account;

(c) Debit card; and then

(d) Credit card.

5.3 Card Charge Authorisation

By adding a debit card or credit card to your Account as a payment method, you are providing XFERS with continuous authority to automatically charge that card to obtain the relevant funds when the card is used as a payment method pursuant to this Agreement. You can stop the continuous authority in respect of any card by removing that card as a payment method in your Account profile.

If you pay for a transaction with your debit card or credit card without adding it as a payment method, you are providing us with irrevocable authority to charge that card to obtain the relevant funds required for that transaction.

5.4 Obtaining XFERS Credits 

In addition to the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens stored in your Fazz Account / StraitsX Wallet, you may obtain XFERS Credits which may be used to pay for your transactions with Merchant Account Users or Platform Users.

You may obtain XFERS Credits in the following ways:

(a)     We may issue you XFERS Credits as part of a promotional campaign which we may conduct from time to time (for example, cashback schemes, loyalty reward schemes, bonus top-up schemes, etc);

(b) You may purchase XFERS Credits from us using the balance in your Fazz / StraitsX Account;

(c) You may purchase XFERS Credits from us by making a bank transfer from your bank account; or

(d) You may purchase XFERS Credits from us by using your debit card or credit card.

You may use your XFERS Credits to:

(i) pay (partially or fully) for transactions with our selected Merchant Account Users or Platform Users; or

(ii) pay us any fees for using Fazz Services.

XFERS may at its sole and absolute discretion reject your request to purchase XFERS Credits for any reason whatsoever.

XFERS Credits are not redeemable for cash nor are they refundable under any circumstances. They cannot be resold or exchanged for value under any circumstances. XFERS Credits shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

You may check your XFERS Credits balance in your Fazz / StraitsX Account. The XFERS Credits balance set out in your Account shall serve as conclusive evidence of your XFERS Credits.

XFERS Credits will only be valid for (6) six months from the date of their last purchase or spend, whichever is later. The expiry date set out in your Account will serve as conclusive evidence of the expiry date of your XFERS Credits. XFERS shall have the right to deal with the expired XFERS Credits in such manner as it deems fit in its absolute discretion. You hereby agree that you will have no claim whatsoever against XFERS for any expired XFERS Credits.

As your XFERS payments may involve credit or debit cards transaction through our third party service providers and financial institutions, if such transaction results in a reversal or chargeback from our third party service providers or financial institutions, we reserve the right to charge you an administrative fee in addition to a claw-back of the amount from your XFERS Credits or your Account balance, or any other way we deem fit.

5.5 Sending Payments/Transfers from your Fazz Account / StraitsX Wallet

If you are making a payment and/or transfer from your Fazz Account / StraitsX Wallet and your Fazz Account / StraitsX Wallet does not have sufficient XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens, you are required to add XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens to your Fazz Account / StraitsX Wallet, which may be done through one or more of the following ways:

(a) Instruct that we issue XFERS e-money or credit XFERS Tokens and/or Non-XFERS Tokens into your StraitsX Wallet by:  

(i) transferring money from your bank account into XFERS’ designated bank account (as stated on our website); or

(ii) entering your debit card or credit card details and provide XFERS with irrevocable authority to charge that card to obtain the relevant funds required for that transaction; or

(b) transfer XFERS Tokens and/or Non-XFERS Tokens from your Non-Fazz Account into XFERS’ designated wallet address as stated on our website.

If you transfer money from your bank account, we will not issue XFERS e-money or credit XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet unless we receive the money in the XFERS designated bank account(s) as stated on our website, with the correct initials / transaction reference code (as generated by the XFERS system).

If you transfer XFERS Tokens and/or Non-XFERS Tokens from your Non-Fazz Account, your StraitsX Wallet will not be credited with XFERS Tokens and/or Non-XFERS Tokens unless we receive the Tokens in the XFERS designated wallet address with the correct initials / transaction reference code (as generated by the XFERS system). The transfer of XFERS Tokens and/or Non-XFERS Tokens from your Non-Fazz Account is also subject to Clause 5.7 below.  

Upon receiving sufficient money in exchange for the issuance of XFERS e-money / purchase of XFERS Tokens and/or Non-XFERS Tokens, we will credit your Fazz Account / StraitsX Wallet accordingly with XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens (subject to any issuance limits, purchase limits, transfer limits and/or maximum limit(s) of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens that you can hold in your Fazz Account / StraitsX Wallet, which we may impose pursuant to Clause 4.1 and 4.3 and Clause 8.2 respectively) and effect the transfer to the User or the Non-Fazz Account holder you wish to pay/transfer. Any amounts topped-up in excess of the issuance limits, transfer limits or which will cause the amount of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens held in your Fazz Account / StraitsX Wallet to exceed the maximum limits may be reflected in your Temporary Holding Balance instead.

If the User or Non-Fazz Account holder does not receive the funds after the following period of time, please contact XFERS immediately:

(a) three (3) Business Days after the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet has been debited, where you and the recipient are both in Singapore; and

(b) seven (7) Business Days after the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet has been debited, where you are in Singapore and the recipient is outside Singapore (or in a case where the recipient is in Singapore, where you are outside Singapore).  

5.6 Receiving Payments/Transfers

If you are receiving payments and/or transfers from credit card or debit card transactions on XFERS, you might be using one of our third party service providers, such as Stripe Payments Singapore Pte Ltd (“Stripe”). We may change the service providers we use any time without prior notice.

In addition to these terms, you agree to comply with the User Agreement governing your use of the services of our service providers. For instance, your use of Stripe’s services are governed by Stripe Connected Account Agreement (found here: https://stripe.com/connect/account-terms).

You agree and irrevocably authorise XFERS to collect and disclose your transaction information to such third party service providers. Your information will be used in accordance with their respective privacy policies. For instance, Stripe will handle your information in accordance with their Stripe Privacy Policy (found here: https://stripe.com/privacy).

5.7 Receiving Payments/Transfers of XFERS Tokens and/or Non-XFERS Tokens from Non-Fazz Accounts 

You may receive payments and/or transfers of XFERS Tokens and/or Non-XFERS Tokens from Non-Fazz Accounts into your StraitsX Wallet. Where applicable, we may convert the XFERS Tokens and/or Non-XFERS Tokens that are to be paid / transferred to your Account to XFERS e-money or funds before depositing them into your Account. 

We may in our sole and absolute discretion restrict or prohibit the payment and/or transfer of XFERS Tokens and/or Non-XFERS Tokens from any Non-Fazz Account to a StraitsX Wallet and/or impose a limit on the amount of XFERS Tokens and/or Non-XFERS Tokens that may be transferred from any Non-Fazz Account to a StraitsX Wallet (i.e. transfer limits). We shall not be liable for any loss (direct or indirect) suffered by you or any other person due to any such transfer and/or payment restriction or prohibition imposed by us.

Your StraitsX Wallet only supports sending and receiving of XFERS Tokens and/or supported Non-XFERS Tokens. If you or any third party (including Non-Fazz Account holders) attempt to send any other virtual currency, token, digital currency, or similar digital assets (“Other Digital Assets”) into your Account, such Other Digital Assets will be lost forever. We bear no responsibility for any losses you might incur as a result of you or any third party sending Other Digital Assets to your Account.

If you have not received a payment/transfer from a Non-Fazz Account within a reasonable time, your only recourse will be to contact the payment sender/transferor, and/or the party that issues/operates (if applicable) the Non-Fazz Account. We shall not be responsible or liable for the failure of any payment/transfer made from a Non-Fazz Account.

5.8 Payment/Transfer Review

Payment/Transfer Review is a process by which we review certain potentially high-risk transactions. If a payment/transfer is subject to Payment/Transfer Review, we may place a hold on the payment/transfer and conduct a review and either clear or cancel the payment/transfer. If the payment/transfer is cleared, to the extent that the payment/transfer is made to an Fazz / StraitsX Account, the receiving User will be notified that the funds have been transferred. Otherwise, the payment/transfer will be cancelled and returned to the sending User’s Account or the sending Non-Fazz Account holder.

5.9 Risk of Reversals, Chargebacks and Claims

When you receive a payment/transfer, you are liable to us for the full amount of the payment/transfer plus any fees if the payment/transfer is later invalidated for any reason, regardless of whether such payment/transfer has been received from an Fazz / StraitsX Account or Non-Fazz Account. This means that, in addition to any other liability, you will be responsible for the amount of the payment/transfer, plus the applicable fees, as charged by us, if you lose a Claim or a Chargeback, or if there is a Reversal of the payment/transfer.

5.10 Refund or Return of Paid/Transferred Amount

If you are a receiving User wishing to return or refund the paid/transferred amount to the sending User or to the sending Non-Fazz Account holder (as the case may be), you should contact our customer support team. The return or refund amount should not exceed the original paid/transferred amount. The processing of any return or refund is in XFERS’ absolute discretion, and if a return or refund is issued, you continue to be liable for fees for the initial payment/transfer, as well as the prevailing administrative fees for effecting such a return or refund (if any).

If you are a sending User, you should contact the receiving User if you wish to get a return or refund for the paid/transferred amount. We may, in our absolute discretion, assist you in contacting the receiving User, but we shall not be under any obligation to return or refund you the paid/transferred amount.

For any payments/transfers of XFERS Tokens and/or Non-XFERS Tokens to Non-Fazz Accounts, XFERS is under no obligation to entertain any request for returns or refunds from the sender of such payments/transfers made to Non-Fazz Accounts. The sender shall bear full responsibility or liability for any payment/transfer made to Non-Fazz Accounts. 

5.11 No Double Recovery

You shall not attempt to or receive a return or refund for the same transaction from more than one of the following parties:

(a) a receiving User or Non-Fazz Account holder;

(b) any third party (e.g. through a chargeback claim to your bank); or

(c) XFERS (only if applicable).

6 WITHDRAWING FUNDS FROM YOUR FAZZ / STRAITSX WALLET / ACCOUNT 

6.1 Withdrawing XFERS e-money / XFERS Tokens to Your Bank Account

You can withdraw XFERS e-money / XFERS Tokens in your Fazz Account / StraitsX Wallet to your Attached Bank Account at any time. If you do not use such XFERS e-money / XFERS Tokens in your Fazz Account / StraitsX Wallet for a prolonged period, we may remind you to withdraw some or all of such XFERS e-money / XFERS Tokens, or we may return such XFERS e-money / XFERS Tokens to your Attached Bank Account. In the case of XFERS Tokens, the withdrawal of the XFERS Tokens will be effected through a redemption / purchase of the XFERS Tokens from you, for a corresponding amount of fiat currency, followed by the withdrawal of such fiat currency to your Attached Bank Account.

Further, you irrevocably authorise us to withdraw some or all of your funds (including XFERS e-money / XFERS Tokens) in your Account (which are in excess of prevailing limits) to your Attached Bank Account.

Please note that XFERS Tokens that are stored in any Non-Fazz Account must first be transferred to XFERS’ designated wallet address and credited into your Fazz Account / StraitsX Wallet, before XFERS will redeem / purchase such XFERS Tokens from you for a corresponding amount of fiat currency, followed by the withdrawal of such fiat currency to your Attached Bank Account.

XFERS reserves the right to deal with any redeemed / purchased XFERS Tokens in its sole discretion, including but not limited to matters relating to the burning of such XFERS Tokens. 

6.2 Selling/Redemption of Non-XFERS Tokens

You may instruct us to sell / redeem supported Non-XFERS Tokens in your StraitsX Wallet on your behalf, followed by the transfer of the equivalent amount of fiat currency to your Attached Bank Account.

We may use third party service providers to facilitate your sale / redemption of Non-XFERS Tokens. In connection with your sale / redemption of Non-XFERS Tokens, we are only obligated to transmit your sale / redemption instruction, and the details of your Attached Bank Account, to such third party service providers. You shall be solely responsible for ensuring that your Attached Bank Account is able to receive the appropriate fiat currency from your sale / redemption of Non-XFERS Tokens.

We have no obligation to ensure that the third party service provider transfers the equivalent amount of fiat currency to your Attached Bank Account. You shall be solely responsible for ensuring that the amount of fiat currency received in your Attached Bank Account is accurate and corresponds to the amount of Non-XFERS Tokens which you instruct us to sell, less any applicable fees. We bear no responsibility for any losses you might incur as a result of the failure of third party service providers to transfer any amount of fiat currency to your Attached Bank Account.

We have no obligation to purchase your Non-XFERS Tokens for the equivalent amount of fiat currency.

6.3 Transfer of XFERS Tokens and/or Non-XFERS Tokens to your Non-Fazz Account

You can transfer the XFERS Tokens and/or Non-XFERS Tokens in your StraitsX Wallet to your Non-Fazz Account at any time.

We may in our sole and absolute discretion restrict or prohibit the transfer of XFERS Tokens and/or Non-XFERS Tokens in your StraitsX Wallet to your Non-Fazz Account, and/or impose a limit on the amount of XFERS Tokens and/or Non-XFERS Tokens that may be transferred from your StraitsX Wallet to your Non-Fazz Account. We shall not be liable for any loss (direct or indirect) suffered by you or any other person due to any such transfer and/or payment restriction or prohibition imposed by us.

You are solely responsible for ensuring that the Non-Fazz Account into which you are transferring XFERS Tokens and/or Non-XFERS Tokens supports such Tokens. If you attempt to send XFERS Tokens and/or Non-XFERS Tokens from your StraitsX Wallet to a Non-Fazz Account that does not support such Tokens, your XFERS Tokens and/or Non-XFERS Tokens will be lost forever. XFERS bears no responsibility for any losses you might incur as a result of you sending XFERS Tokens and/or Non-XFERS Tokens from your StraitsX Wallet to a Non-Fazz Account that does not support such Tokens.

6.4 Redemption/Withdrawal and Transfer Limits

Depending on, among other things, the degree to which you have verified your Account, we may limit your ability to redeem/withdraw your XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet to your bank account or transfer the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet to your Non-Fazz Account (as the case may be) until you comply with our requests for information. For the avoidance of doubt, Withheld XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens or XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens placed on hold shall not be redeemed/withdrawn. Additionally, we may delay redemption, withdrawals and/or transfers of large sums of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens while we perform a risk review. 

6.5 Redemption / Withdrawal / Transfer Fees

When redeeming / withdrawing / transferring the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet (whether pursuant to this Clause 6 or otherwise), you will be charged the prevailing redemption / withdrawal / transfer fees. The fees for redemption / withdrawal / transfer will depend on the method of redemption / withdrawal / transfer you choose. In addition, if you redeem / withdraw / transfer your XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in a currency / Token other than the currency / Token in which the balance on your Fazz Account / StraitsX Wallet is denominated, the prevailing exchange rate and conversion fees as stated on our website will apply.  

We also reserve the right to charge you withdrawal fees for any withdrawal of the funds in your Temporary Holding Balance, Settlement Wallet or otherwise to your Attached Bank Account (whether pursuant to Clause 8.3, Clause 8.4, Clause 9.7 or otherwise).

6.6 Delays in Redemption / Purchase of XFERS Tokens

XFERS reserves the right to delay the redemption / purchase of XFERS Tokens by XFERS, if such delay is necessitated by the illiquidity or unavailability of any XFERS Reserves held by XFERS to back the redemption / purchase of XFERS Tokens in circulation. XFERS also reserves the right to redeem / purchase XFERS Tokens using other currencies or assets other than the currency in which the relevant XFERS Token is denominated in or pegged to. 

7 REFUND STEP-IN EVENT 

7.1 If XFERS is unable to process and complete any refund of Relevant Money, including redemption and/or withdrawal of funds (including XFERS e-money) in your Account, due to a Refund Step-In Event, XFERS and/or the Safeguarding Institution will announce that a Refund Step-In Event has occurred. After XFERS and/or the Safeguarding Institution has so announced:

(a) If you wish to seek a refund of Relevant Money, you may file a claim with the Safeguarding Institution at any of the refund location(s) as may be specified by the Safeguarding Institution;

(b) You must provide the Safeguarding Institution with (i) such proof of identity as the Safeguarding Institution may require, (ii) an acknowledgement stating the amount refunded or (if specified by the Safeguarding Institution) to be refunded and (iii) any other supporting documents the Safeguarding Institution may require, in each case, failing which the Safeguarding Institution may decline to make a refund;

(c) In the event that you are representing a User who is a non-natural person, you shall provide a letter of authorisation, in such form and substance satisfactory to the Safeguarding Institution, confirming details of the individual(s) authorized to act on the User’s behalf; 

(d) No refund or payment will be made to you where, in the Safeguarding Institution’s opinion, 

(i) your Account which stores the relevant funds/XFERS e-money has been unlawfully accessed, modified, or used; 

(ii) your Account which stores the relevant funds/XFERS e-money is or appears to be a fake account; 

(iii) if any of your XFERS Credits have expired or been voided; 

(iv) if the Account was used by an individual who was not the beneficial owner of the funds in the Account; or 

(v) your funds/XFERS e-money have been illegally or unlawfully obtained.

(e) Refunds made by the Safeguarding Institution will be made by way of cash, cheque, direct account credit or such other modes of payment as may be determined by the Safeguarding Institution in its sole discretion.

(f) The Safeguarding Institution shall not be liable to you or any other person by reason of any delay in making a refund to you in respect of the Relevant Money you are entitled to in accordance with this Agreement, to the extent that such delay was due to a Force Majeure Event as defined in Clause 17.5. The Safeguarding Institution shall be excused for such delay pursuant to this sub-paragraph (f) on and as from the start of the relevant Force Majeure Event until the expiry of such Force Majeure Event.

7.2 The making of refunds by XFERS and the Safeguarding Institution shall be subject to such additional procedural or operational requirements as XFERS or the Safeguarding Institution (as the case may be) may prescribe from time to time. Your failure to observe or comply with such procedural or operational requirements may result in a delay in XFERS or the Safeguarding Institution (as the case may be) making the relevant refund.

7.3 In accordance with the applicable laws and regulations (including PSN08), XFERS is required to provide the following disclosure:

Notice for Non-Singapore Residents: XFERS PTE. LTD. is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to XFERS PTE. LTD. if XFERS PTE. LTD’s business fails.

8 YOUR ACCOUNT BALANCE & REWARDS

8.1 Balances

The funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in your Account will be reflected in your Account balance (whether in the Fazz Account / StraitsX Wallet balance, Settlement Wallet balance, or Temporary Holding Balance). Each time you transact with or add funds into your Account (including where you Instruct that we issue XFERS e-money or credit XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet), you shall be solely responsible for ensuring that the balance reflected is accurate and corresponds to the amount paid or transferred to your Account, or the amount that you have provided us with in exchange for the issuance of XFERS e-money or crediting of XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet.

XFERS, and the Safeguarding Institution and their respective officers, employees and agents shall not be liable for any error or omission not drawn to their attention upon any payments or transfers to/from Fazz / StraitsX Accounts, or Instruction for issuance of XFERS e-money or crediting of XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet.

Subject to the terms of this Agreement, XFERS and the Safeguarding Institution are only liable to you in respect of the withdrawal or refund of your Relevant Money, without any interest accruing.

Additionally, XFERS’ records of all balances and transactions (including blockchain records and your Account balance) shall, save for manifest error or fraud, be conclusive and binding on you for all purposes.

This Clause 8.1 does not affect any right that you may have in respect of XFERS Tokens and/or Non-XFERS Tokens which are stored in Non-Fazz Accounts controlled by you.

8.2 Maximum Limits

Depending on, among other things, the degree to which you have verified your Account, we may limit the maximum amount of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens that you can hold in aggregate in your Fazz Account / StraitsX Wallet. Additionally, we may impose separate maximum limits based on our prevailing operational thresholds.

8.3 Settlement Wallet

When opening an Account, we may also open a wallet for you in which you may receive funds from your sale of goods or provision of services, in connection with our provision of merchant acquisition services (“Settlement Wallet”).

Subject to and in accordance with our fund transfer and settlement processes and timelines (as may be amended, supplemented or replaced from time to time), all funds in your Settlement Wallet will be transferred to your Fazz Account / StraitsX Wallet and/or Attached Bank Account. You will not be able to instruct us as to how the amounts in your Settlement Wallet may be applied.

Without limiting the generality of the actions we may take under Clause 14, we may, in our sole and absolute discretion, withhold some or all of your funds in your Settlement Wallet. This is to take into account the possibility that the payment or transfer of such funds received in your Settlement Wallet may be subject to a Chargeback, Reversal, Claim or be otherwise invalidated – in which case, we may reverse the payment or transfer of such funds from your Settlement Wallet.

8.4 Temporary Holding Balance

Any Instruction for issuance of XFERS e-money, crediting of XFERS Tokens and/or Non-XFERS Tokens or transfers of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet which are in excess of the issuance, purchase or transfer limits (as determined by us pursuant to Clauses 4.1, Clause 4.3 and 5.7 above) and/or maximum limits you are permitted to hold in your Fazz Account / StraitsX Wallet (as determined by us pursuant to Clause 8.2 above) will be separately reflected in your Account as a temporary holding balance, and will not be held in your Fazz Account / StraitsX Wallet (“Temporary Holding Balance”).

You will not be able to instruct us as to how the amounts in your Temporary Holding Balance may be applied. Subject to and in accordance with our fund transfer and settlement processes and timelines (as may be amended, supplemented or replaced from time to time), we will effect withdrawals of the amounts in your Temporary Holding Balance to your Attached Bank Account. Where you have not specified an Attached Bank Account, we will retain the amounts in your Temporary Holding Balance until you have specified an Attached Bank Account.

8.5 Set-off of Due Amounts

You agree to allow XFERS to recover any amounts due to us by debiting your Account balance or your XFERS Credits. If there are insufficient funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in your Account balance and insufficient XFERS Credits to cover your liability, you agree to make payment to XFERS through other means.

Additionally, if you have a past due amount owed to a XFERS affiliate, subsidiary, or parent company, XFERS may debit your Account to pay any amounts that are more than 90 calendar days past due.

8.6 Negative Balances and Multiple Currencies

If your Account has a negative balance for any reason, you shall take all necessary actions to restore your Account to a zero or positive balance as soon as possible.

XFERS may set-off the negative balance with any funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) that you subsequently add to or receive into your Account. If you have multiple currency balances in your Account and one of the currency balances becomes negative for any reason, you irrevocably authorise XFERS to set-off the negative balance by using funds you maintain in a different currency balance by converting the said funds at the prevailing currency exchange rate as stated on our website.

If your Account still remains negative despite the set-off, you shall, as soon as possible, transfer (a) money from your bank account, debit card or credit card into XFERS’ designated bank account, or (b) XFERS Tokens and/or Non-XFERS Tokens into XFERS’ designated wallet address to bring your Account to a zero or positive balance (whether through an issuance of XFERS e-money or crediting of XFERS Tokens and/or Non-XFERS Tokens to your Fazz Account / StraitsX Wallet or a transfer of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet). Additionally, you agree and irrevocably authorise XFERS to charge your debit card or credit card for the amounts owing, or to engage in other collection efforts to recover such funds from you.

8.7 Inactive Accounts and Expiry of funds in Fazz / StraitsX Account

8.7.1 Account Validity Period: Your Account shall be suspended if you do not use it for a period of (3) three years (“Validity Period”). We may at our sole discretion from time to time vary the Validity Period for any or all types of Account.

8.7.2 Reactivation of suspended Accounts: You may request to reactivate your suspended Account by filing a request with us. We may require you to re-verify your identity and provide further supporting documents before we decide to reactivate your Account.

8.7.3 Service Fee for suspended Accounts: If your Account has been suspended, you shall be entitled to a full refund of the funds in your Account within (4) four calendar years after the Validity Period, PROVIDED THAT if a refund of the funds in your Account is requested or effected more than (4) four calendar years after the Validity Period, we shall be entitled to levy a service charge of $5.00 SGD per month or such other amount as we may determine from time to time, such levy to be deducted from the funds in your Account commencing the month after the end of the aforesaid (4) four years until the funds in your Account is fully depleted or until the 72nd calendar month (6 calendar years), whichever is the earlier.

8.7.4 Expiry of funds in suspended Accounts: You shall not be entitled to a refund of the funds in your Account after the lapse of 72 calendar months or (6) six calendar years after the Validity Period whereupon you shall have no claim whatsoever against us.

8.8 Rewards

8.8.1 You may be eligible to earn rewards in the form of XFERS e-money, XFERS Tokens or Non-XFERS Tokens (“Rewards”), depending on the amount of your Account balance from time to time, to be decided by XFERS in its sole and absolute discretion.

8.8.2 XFERS reserves the right to vary the Rewards rate and the amount of Rewards which you are eligible to earn at any time, in XFERS sole and absolute discretion. The prevailing Rewards rate and corresponding Account balance tiers shall be displayed on our website.

8.8.3 You may redeem or withdraw any Rewards which you have earned on your Account balance by following the instructions on your Account dashboard. XFERS reserves the right to withhold the redemption or withdrawal of any Rewards for any reason and at any time, in its sole and absolute discretion.

9 YOUR INSTRUCTIONS AND AUTHORISATIONS

9.1 Giving instructions

You are solely responsible for accurately entering any Instruction, including (but not limited to) in respect of any issuance of XFERS e-money, issuance, purchase or crediting of XFERS Tokens and/or Non-XFERS Tokens, payment, transfer, exchange, redemption or withdrawal, describing or identifying the receiving User/Non-Fazz Account and all the necessary information of the receiving User/Non-Fazz Account in order to enable us to carry out any Instruction. We are not responsible for confirming such information, or for monitoring or refusing to process duplicate Instructions.

Prior to us carrying out any of your Instructions, you are required to, and agree to provide us with all information that we may require from you, including but not limited to any information required by us to comply with any regulatory reporting obligation, failing which we reserve the right to not carry out any of your Instructions.

If you, or a Platform User or Merchant Account User to whom your Account is linked, gives an Instruction that is incorrect, you agree that we may act upon such Instruction, including (but not limited to) charging your Fazz Account / StraitsX Account, bank account, debit card or credit card for the payment/transfer whether or not the error could have been detected by us. We are not obligated to detect errors in such Instruction(s).

Your Instructions shall be irrevocable and unconditional and shall be binding on you, and such Instructions may be acted or relied upon by us irrespective of any other circumstances. As such, once you give any Instruction, you shall not rescind or withdraw such Instruction without our consent.

Your Instructions shall not be considered to be received by us until they have actually reached our central system successfully.

Additionally, our records of all Instructions will be conclusive and binding on you for all purposes.

9.2 Linking your Fazz / StraitsX Account to a Platform User’s or Merchant Account User’s Website, App, Software or Service

9.2.1 Authorising Platform Users or Merchant Account Users: In order to be able to provide you with the use of their services or platforms, Platform Users or Merchant Account Users may require you to link your Fazz / StraitsX Account to their website, app, software or service. If you do so, you agree and authorise that we may permit these Users to (without any further action or confirmation on your part):

(i) Access your Account, your Account balance, payment data and transaction history;

(ii) Create charges and transactions in your Account;

(iii) Send payments, receive payments and redeem/withdraw XFERS e-money / XFERS Tokens / Non-XFERS Tokens / money from your Account into a bank account, or give us such other Instructions on your behalf (which shall be deemed to have come from you); and 

(iv) Deduct from your Account (where there are sufficient funds) fees and charges arising from services provided or transactions conducted through the Platform User’s or Merchant Account User’s services.

9.2.2 Disclosure of your Information: If you link your Fazz / StraitsX Account to a Platform User’s or Merchant Account User’s website, app, software or service, you agree and authorise that we may provide them with your Information, including your personal information and information relating to your Fazz / StraitsX Account. These Platform Users and Merchant Account Users may have their own privacy policy, and you agree that we shall not be liable for how these Users use, share or disclose your Information.

9.3 Rejecting Instructions

You acknowledge and agree that we may refuse to act upon an Instruction for any reason whatsoever and may defer acting thereon or seek further information with respect to the Instruction as we think fit. Additionally, we are authorised (but not obliged) to act on any Instruction which we believe was given by you.

Without limiting the generality of this provision, we may refuse to act upon an Instruction in particular if:

(a) Your Account is suspected by us, or a third party service provider to be a counterfeit, or to have been fraudulently or illegally issued or revalued, or to have been illegally accessed, modified or used in any way;

(b) The Instruction is suspected to have been given in furtherance of any illegal, unlawful or criminal activity, including but not limited to any money laundering and terrorism financing activity, or any activity in breach of sanctions laws;

(c) Your XFERS Credits have expired;

(d) The XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet is insufficient or has been exhausted;

(e) There is any breakdown in the Fazz / StraitsX system or a part of it which disables you from accepting or processing the Account as a means of effecting payment or a transaction; or

(f) XFERS and/or the Safeguarding Institution determine that the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet is incorrectly or erroneously stated or reflected in the Account or any records as having a higher or other value than its actual value due to any defect, damage, error or failure of, or programming in relation to, the Fazz / StraitsX system (including any data processing system or network system) or for any reason.

9.4 Your Identity or Authority

XFERS and the Safeguarding Institution shall not be under any obligation to verify the identity or authority of any person giving any Instruction and the authenticity of such Instruction. XFERS and the Safeguarding Institution shall not be liable for relying or acting on Instructions which are given or purported to be given by any person(s) whom we believe to be a (a) User (or a Platform User or Merchant Account User to whom a User’s Account is linked) as defined in Clause 1 above or (b) Non-Fazz Account Token Holder, regardless of the circumstances prevailing at the time of such Instructions, the nature of the arrangement, services or transaction made pursuant to such Instruction or the amount of money involved and notwithstanding any error, misunderstanding, fraud, forgery or lack of clarity or authorisation in the terms of such Instruction.

9.5 Notification of Instructions/Completion Notifications

We may transmit a notification upon receipt of an Instruction via the Fazz Services. You are responsible to ensure the confirmation is in accordance with your Instruction. Completion notification that an Instruction and/or a transaction has been received and/or effected through the Fazz Services will be provided via electronic communications. Such completion notification shall be deemed to have been received by you immediately after transmission and you should check such completion notification. You should contact us if you do not receive any completion notification within the time usually required for a similar notification to be received.

9.6 Your Authorisation

You agree and authorise that (upon receiving your Instruction to issue XFERS e-money / purchase XFERS Tokens and/or Non-XFERS Tokens to be credited into your Fazz Account / StraitsX Wallet), XFERS may act upon such Instruction and to effect your selected payment method to pay for the amount of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens to be issued / credited (less any applicable fees).

You agree and authorise that (upon receiving your Instruction to send XFERS e-money / XFERS Tokens / Non-XFERS Tokens / money to another User or Non-Fazz Account holder), we may act upon such Instruction and to transfer XFERS e-money / XFERS Tokens / Non-XFERS Tokens / money from your Fazz Account / StraitsX Wallet, bank account, debit card or credit card to the receiving User’s Fazz / StraitsX Account or bank account or the receiving Non-Fazz Account (less any applicable fees).

You agree and authorise that (upon receiving your Instruction to receive XFERS e-money / XFERS Tokens / Non-XFERS Tokens / money from another User or Non-Fazz Account holder), we may act upon such Instruction and to receive the XFERS e-money / XFERS Tokens / Non-XFERS Tokens / money in your Fazz / StraitsX Account (less any applicable fees).

You agree and authorise that (upon receiving your Instruction to redeem, withdraw and/or sell some or all of your XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens in your Fazz Account / StraitsX Wallet), we may act upon such Instruction and to debit the corresponding amount (less any applicable fees) from your Fazz / StraitsX Account to pay you with the withdrawal method you specify (subject to any restrictions or limits in this Agreement – see in particular Clause 6).

9.7 Your Attached Bank Account

You may specify your bank account(s) which are to be linked to your Fazz / StraitsX Account (“Attached Bank Account(s)”). If you do so, you hereby represent that you are the lawful and authorised holder of the Attached Bank Account(s).

By specifying your Attached Bank Account(s), you hereby agree and authorise that we may effect, at any time, withdrawal of some or all of your funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in your Fazz / StraitsX Account (whether such funds are in the Fazz Account / StraitsX Wallet, Settlement Wallet, Temporary Holding Balance or otherwise) to your Attached Bank Account without your prior Instruction. In the case of XFERS Tokens and/or Non-XFERS Tokens, the withdrawal of the XFERS Tokens and/or Non-XFERS Tokens will be effected through a redemption / purchase of the XFERS Tokens and/or Non-XFERS Tokens from you, for a corresponding amount of fiat currency, followed by the withdrawal of such fiat currency to your Attached Bank Account.

10 INTEGRATION WITH YOUR WEBSITE, APP OR BUSINESS

10.1 Integration

We offer advanced features for Users with Merchant Accounts to start sending or accepting payments via Fazz Services by integrating certain software features into their existing website(s), app(s), software, or service(s).

Users are advised to study the developers’ documentation in the Fazz / StraitsX website and to conduct extensive testing on their websites before “going live” to accept payments or transfers from their customers using the integrated Fazz Services.

10.2 Platform Users

10.2.1 Platform Users: We enable Users to integrate Fazz Services in their platform or marketplace (referred to as “Platform Users”) to manage the payment experience of their end-users, who may be buying or selling products/goods/assets/property or services on such platforms or marketplaces. Platform Users are able to, amongst other things, create a new Fazz / StraitsX Account on behalf of their end-users, send payments, receive payments and withdraw funds from their end-user’s Account on the end-user’s behalf.

For the avoidance of doubt, as a Platform User, you do not own any of the transactions or other details related to any User’s Fazz / StraitsX Account. Your role is only as a facilitator.

10.2.2 Agreements with end-users: As a Platform User, you must have an agreement, whether written or otherwise, with your end-user on how you will be transacting with their Fazz / StraitsX Account.

You represent and warrant to Xfers that you will: (a) obtain authorisation from your end-users for all the Activity initiated on their behalf, and for the use of their data obtained through or used with the Fazz Services by you, your employees, and your agents; (b) not use the Fazz Services or knowingly permit the use of the Fazz Services in a manner that is fraudulent, unlawful, deceptive or abusive.

You must always take all reasonable steps to ensure that your end-users do not use Fazz Services in violation of these terms or for any Restricted Activity.

You are solely responsible for ensuring that each end-user using the Fazz Services expressly agrees to comply with this Terms of Service. You must ensure that these end-users agree to these terms in a manner that clearly evidences their acceptance and makes clear that XFERS is providing services to them subject to these Terms of Service. You must ensure that each end-user has an opportunity to review these Terms of Service prior to acceptance that the end-user’s acceptance is sufficient under applicable law (including by ensuring that the person agreeing on behalf of the end-user is of suitable legal age and is authorised to bind the end-user), and that such acceptance is confirmed, recorded, and can be audited.

10.2.3 Data protection: You agree to have a privacy policy in place to inform your end-users on how their personal information will be collected, used, disclosed and transferred. You will use all reasonable efforts to protect and secure the personal information of your end-users against unauthorised use or disclosure.

You will include a prominent link to your privacy policy and to our Privacy Policy (found here: https://fazz.com/sg/privacy-policy/fazz-biz/pp-sg/) in your agreement.

You will promptly inform us and your end-users where any of their personal information is accessed or disclosed in a manner or for a purpose not indicated in your privacy policy and without their consent.

10.2.4 Platform Users’ right to charge fees: As a Platform User, you may choose to charge your end-users additional fees on top of our fees. We will deduct those fees from transactions completed through your services and allocate them to your Fazz / StraitsX Account immediately.

You are solely responsible for accurately and clearly communicating in your agreement with your end-users such fees for their use of your services. You also agree to accurately and clearly communicate to us any such fees that you plan to charge to your end-users before they sign up to use your services.

10.3 Transactions with Linked Fazz / StraitsX Accounts

10.3.1 Authorised transactions and Instructions only: If you are a Platform User or Merchant Account User transacting with another User’s Account linked to your website, app, software or service, you shall ensure that you have been duly authorised or have a legal or contractual right to transact with, give Instructions, or otherwise make any deductions from these linked Users’ Accounts.

10.3.2 Responsibility for Transactions and Instructions: You are solely responsible for all transactions and Instructions you have given to us in relation to the Users’ Accounts linked to your website, app, software or service. This includes the provision of any products/goods/assets/property or services sold to such Users or your other end-users as part of your use of the Fazz Services, as well as any obligations you may owe to such Users or your other end-users. Consequently, you agree to fully indemnify us (in accordance with Clause 17.4) in relation to any such transactions or Instructions on your linked Users’ Accounts.

10.3.3 Responsibility for Chargebacks, Reversals, refunds etc.: Without limiting the generality of Clause 14.1, you are financially liable for all Chargebacks, Reversals, refunds, charges and fines for transactions or Instructions on your linked Users’ Accounts.

10.4 Non-Fazz Accounts opened by Platform Users and Merchant Account Users

Platform Users and Merchant Account Users may also open and operate Non-Fazz Accounts for their customers (“Platform/Merchant Customers”) to store XFERS Tokens and/or Non-XFERS Tokens. The use of any such Non-Fazz Accounts by the Platform/Merchant Customers shall be subject to the terms and conditions imposed by the Platform Users and Merchant Account Users.

If you are a Platform User or Merchant Account User who has opened/opens Non-Fazz Accounts for your Platform/Merchant Customers, you hereby undertake to us to comply with all Applicable Laws, including but not limited to all anti-money laundering and countering the financing of terrorism laws of all jurisdiction(s) that you operate in.

We may require Platform Users or Merchant Account Users to separately agree to additional terms and conditions relating to (among other matters) the purchase, sale, and use of XFERS Tokens and/or Non-XFERS Tokens in the Non-Fazz Accounts operated by the Platform Users or Merchant Account Users.

10.5 Fazz / StraitsX Co-Branding

If you are a Platform User or a Merchant Account User using advanced features like our integration APIs, we may require you to feature the Fazz / StraitsX logo and branding at your payment options or payment pages or both. The exact placements and layouts of the Fazz / StraitsX logo and branding shall be discussed with and agreed on by us, and may be subject to change from time to time.

10.6 Use of Fazz / StraitsX APIs

We may make available to you Fazz / StraitsX API guides and documentation, and you shall comply with such documentation in connection with the integration and use of the APIs.

You are prohibited from interfacing with Fazz / StraitsX APIs in a way which we have stated is not permitted in the documentation.

10.7 Grant of Software Licence

If you are using Fazz / StraitsX software such as an API, developer’s toolkit or other software application that you have downloaded to your computer, device, or other platform, then we grants you a revocable, non-exclusive, non-transferable license to use our software in accordance with the documentation. This license grant includes the software and all updates, upgrades, new versions and replacement software. You may not rent, lease or otherwise transfer your rights in the software to a third party. You must comply with the implementation and use requirements contained in all Fazz / StraitsX documentation accompanying the Fazz Services. If you do not comply with our implementation and use requirements you will be liable for all resulting damages suffered by you, Fazz / StraitsX and third parties. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code which is derived from the software. You acknowledge that all rights, title and interest to our software are owned by XFERS. Any third party software application you use on the Fazz / StraitsX website is subject to the license you agreed to with the third party that provides you with this software. Fazz / StraitsX does not own, control nor have any responsibility or liability for any third party software application you elect to use on the Fazz / StraitsX website and/or in connection with the Fazz Services. If you are using the Fazz Services on the Fazz / StraitsX website, or other website or platform hosted by us, or a third party, and are not downloading our software or using third party software applications on the Fazz / StraitsX website, then this Clause does not apply to your use of the hosted Fazz Services.

10.8 No Support

We do not provide technical or customer support in relation to integrating Fazz Services into your website or your business. If we do provide any support, it is purely out of goodwill and we shall not be obligated to continue or follow-up in any matter. Additionally, we shall not be liable for any losses (direct or indirect, special or consequential) that you may suffer from any support that we have provided, even if it was provided negligently.

You should consult or engage a web developer or an IT team to integrate the Fazz Services into your business.

11 CLOSING YOUR FAZZ / STRAITSX ACCOUNT

11.1 How to Close Your Fazz / StraitsX Account

You may terminate this Agreement and close your Account at any time by following the instructions in your Account profile. Upon closure of your Account, we will cancel any pending transactions and you will forfeit any special discounts or promotional credits etc., unless we are otherwise legally prohibited from doing so. You must redeem and/or withdraw your Account balance prior to closing your Account. You agree that you will continue to be responsible for all obligations related to your Account even after it is closed.

11.2 Limitations on Closing Your Account

You may not evade an investigation by closing your Account. If you close your Account while we are conducting an investigation, we may hold the funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) in your Account to protect XFERS, its parent, subsidiaries and affiliates or a third party against the risk of Reversals, Chargebacks, Claims, fees, fines, penalties and other liability. You will remain liable for all obligations related to your Account even after the Account is closed.

12 ERRORS & UNAUTHORISED TRANSACTIONS

12.1 Safeguarding your Account ID, password and API keys

You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), API keys, API secret keys, or any other codes that you use to access Fazz Services or to send any Instruction to us. All such codes should be protected, and you should not (a) voluntarily disclose any code to any third party, except as instructed by us for any purpose including to initiate or execute any payment/transfer transaction through your Account, (b) disclose any code in a recognisable way on your Account or any other account; or (c) keep a record of any code in a way that allows any third party to easily misuse the code.

If you keep a record of any code, you should make reasonable efforts to secure the record, including (a) keeping the record in a secure electronic or physical location accessible or known only to you, and (b) keeping the record in a place where the record is unlikely to be found by a third party.

When using a device to access your Account, you should (a) update your device’s browser (e.g. Chrome, Safari, Internet Explorer, Firefox) to the latest version available, (b) patch the device’s operating systems (e.g. Windows operating system (OS), Macintosh OS, iOS, Android OS) with regular security updates provided by the operating system provider, (c) install and maintain the latest anti-virus software on the device, where applicable, and (d) use strong passwords, such as a mixture of letters, numbers and symbols.

Where any Non-Fazz Account is opened, maintained and/or operated by you, you are responsible for maintaining security and control of any private key, password or code that you use to access your Non-Fazz Account.

12.2 Transaction Notifications

You are also responsible for enabling transaction notification alerts on any device used to receive transaction notifications from us, opting to receive all transaction notifications for all outgoing transactions (of any amount) made from your Account, and to monitor the transaction notifications sent to your primary email address and/or telephone number. We may assume that you will monitor such transaction notifications without further reminders or repeat notifications.

12.3 Unauthorised Transactions

You are responsible for the control and use of your Account and any Instructions sent from your Account are deemed to be authorised and are binding on you. As stated in Clause 9.1, we are not in the position (nor are we obligated) to verify the identity or authority of any person(s) using your Account.

If you discover a transaction in your Account that you did not authorise, you should contact us immediately as soon as practicable after discovery of the unauthorised transaction by submitting a support ticket through this this link: https://support-sg.fazz.com/hc/en-us/requests/new, and provide us with all information that we may request from you (such information being any of the information set out in paragraph 3.9 of the MAS E-Payments User Protection Guidelines (effective 5 September 2020)). You may also wish to contact the other relevant party (e.g. the recipient of your XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens, or the bank which the money was withdrawn to) directly to resolve the issue.

Where you are not able to report the unauthorised transaction to us as soon as you receive any transaction notification alert for any unauthorised transaction, you should provide us with reasons for the delayed report should we so request.

You undertake to make a police report where we request for you to do so.

We are not liable in respect of any unauthorised transactions on Non-Fazz Accounts. Please contact your Non-Fazz Account issuer/operator (if applicable) in respect of any unauthorised transactions on your Non-Fazz Account.

12.4 Our Errors

We will rectify any Error that we discover.

(a) If an Error results in you receiving less than the correct amount which you are entitled to, XFERS will restore your Account balance with the difference.

(b) If an Error results in you receiving more than the correct amount which you are entitled to, we will remove the extra funds from your Account balance. If the deduction results in your Account balance becoming negative, you shall add funds into your Account (in accordance with Clause 8.6 above) as soon as possible to restore your Account to a zero or positive balance.

12.5 Your Errors

12.5.1 Sending payments and transfers: If you erroneously send a payment or a transfer to the wrong party, or send a payment or transfer for the wrong amount (based on a typographical error, for example), you may contact us at https://support-sg.fazz.com/hc/en-us/requests/new and we will make reasonable efforts to recover sums sent in error. You should also make efforts to contact the party to whom you have sent the payment/make the transfer and ask them to refund the payment/transfer amount. We do not guarantee that we will reimburse you or reverse a payment/transfer that you have made in error.

If you erroneously transfer XFERS Tokens and/or Non-XFERS Tokens to a Non-Fazz Account, you may contact us at https://support-sg.fazz.com/hc/en-us/requests/new and we will make reasonable efforts to recover sums sent in error. You should also make efforts to contact the Non-Fazz Account holder and/or service provider (if any) who has opened, maintained and/or operated the Non-Fazz Account which the XFERS Tokens and/or Non-XFERS Tokens have been erroneously sent to. We do not guarantee that we will reimburse you or reverse a transaction that you have made in error.

12.5.2 Issuance of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens: If your Fazz Account / StraitsX Wallet does not have a sufficient balance to send the requested payment and/or transfer, you will have to Instruct us to issue XFERS e-money / credit XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet via bank transfer or alternative funding sources. If you erroneously transferred money to the wrong bank account (i.e. a bank account that is not an XFERS’ designated bank account), your only recourse will be to contact your bank and ask them to cancel the transfer. If you have transferred money successfully into the XFERS designated bank account(s) but you entered the wrong initials / transaction reference code when initiating the bank transfer, you should contact Fazz / StraitsX customer support and send the necessary screenshots and documents to prove that the transfer originated from you. We are under no obligation to credit your Account with XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens unless we are satisfied that your funds were successfully transferred into XFERS’ designated bank account(s) AND with the correct initials / transaction reference code (as generated by the XFERS system).

12.5.3 Transfer of XFERS Tokens and/or Non-XFERS Tokens into your StraitsX Wallet: You may transfer XFERS Tokens and/or Non-XFERS Tokens from your Non-Fazz Account into your StraitsX Wallet. If you have erroneously transferred XFERS Tokens and/or Non-XFERS Tokens into a wallet address other than the StraitsX designated wallet address as specified in the payment instructions, you should contact StraitsX customer support and send the necessary screenshots and documents to prove that the transfer originated from you. We do not guarantee that we will credit your StraitsX Wallet with the XFERS Tokens and/or Non-XFERS Tokens that have been erroneously transferred to a wallet address other than the wallet address designated by StraitsX, unless StraitsX is satisfied that your XFERS Tokens and/or Non-XFERS Tokens were successfully transferred into a wallet address controlled by StraitsX.

If your XFERS Tokens and/or Non-XFERS Tokens were erroneously transferred from your Non-Fazz Account to another Non-Fazz Account, your only recourse is to contact the Non-Fazz Account holder and/or service provider (if any) who opened, maintained and/or operated the Non-Fazz Account which the XFERS Tokens and/or Non-XFERS Tokens have been erroneously sent to. We shall not be responsible or liable in respect of any such erroneous transfer.

12.5.4 Redemptions/Withdrawals: Following from a redemption / withdrawal of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens, if due to an error on your part, the funds are erroneously withdrawn to a wrong bank account, or the wrong amount is redeemed/withdrawn (based on a typographical error, for example), you may contact us at https://support-sg.fazz.com/hc/en-us/requests/new and we will make reasonable efforts to recover sums sent in error. You should also make efforts to contact the bank to whom you sent the payment and ask them to refund the payment/transfer. We do not guarantee that we will reimburse you or reverse a withdrawal that you have made in error.

If you have erroneously specified an incorrect bank account as your Attached Bank Account, and a withdrawal of the funds in your Fazz / StraitsX Account to such bank account was effected by us (whether pursuant to Clause 6.1, Clause 8.3, Clause 8.4, Clause 9.7 or otherwise), you may contact us at https://support-sg.fazz.com/hc/en-us/requests/new and we will make reasonable efforts to recover sums sent in error. We do not guarantee that we will reimburse you or reverse a withdrawal that has been effected by us to such incorrect bank account.

12.5.5 Transfers of XFERS Tokens and/or Non-XFERS Tokens from your StraitsX Wallet: If you erroneously withdrew the funds in your StraitsX Wallet in the form of XFERS Tokens and/or Non-XFERS Tokens to a Non-Fazz Account, you may contact us at https://support-sg.fazz.com/hc/en-us/requests/new and we will make reasonable efforts to recover sums sent in error. You should also make efforts to contact the service provider (if any) who has opened, maintained and/or operated the Non-Fazz Account which the XFERS Tokens and/or Non-XFERS Tokens have been erroneously sent to. We do not guarantee that we will reimburse you or reverse a transaction that you have made in error.

12A XFERS TOKENS

12A.1 XFERS Token Contract

You are responsible for ensuring that any XFERS Tokens that you receive and/or hold originate from the smart contract that has been developed and deployed by us in respect of the XFERS Tokens on the relevant blockchain system (each such smart contract, a “XFERS Token Contract“). You may access the list of XFERS Token Contracts on our website and/or the StraitsX website.

It is possible that a party unaffiliated with XFERS may create an alternative version of XFERS Tokens by developing and deploying a smart contract on a blockchain system, and passing off such tokens as “XFERS Tokens” (“Counterfeit XFERS Tokens“)

We do not support any Counterfeit XFERS Tokens, and the provisions at Clause 5.7 which apply to Other Digital Assets will likewise apply to such Counterfeit XFERS Tokens. For the avoidance of doubt, any Counterfeit XFERS Token would not be considered as XFERS e-money, and therefore the holder(s) of such Counterfeit XFERS Tokens shall not be entitled to redeem or exchange such Counterfeit XFERS Tokens for fiat money with XFERS.

12A.2 Records of XFERS Tokens

All balances and transactions in respect of all XFERS Tokens held in a Non-Fazz Account will be determined by us based on the records stored on the relevant blockchain system, and all such determination shall, save for any fraud or manifest error in such records, be conclusive and binding on you for all purposes. In the event that we determine there is any fraud or manifest error in such records, we shall have the sole and absolute discretion to determine what shall be the correct balances and transactions in respect of all XFERS Tokens (including, without limitation, all XFERS Tokens that we hold and control on behalf of Users), and all such determinations shall be conclusive and binding on you for all purposes. 

Notwithstanding the above and without prejudice to Clauses 13 and 14 below, we reserve the right to blacklist any Non-Fazz Account and/or freeze any XFERS Tokens held in Non-Fazz Accounts where we, in our sole and absolute discretion, believe that such XFERS Tokens have been used for the purposes of and/or in connection with any Restricted Activity. Such XFERS Tokens which have been frozen or which are held in blacklisted Non-Fazz Accounts shall no longer be considered as XFERS Tokens, and therefore the holder(s) of such XFERS Tokens shall not be entitled to redeem or exchange such XFERS Tokens for fiat money. We may, in our sole and absolute discretion, issue new XFERS Tokens in replacement for such XFERS Tokens which have been frozen or which are held in blacklisted Non-Fazz Accounts.

12A.3 Forks

As a result of the decentralised and open source nature of the XFERS Tokens, anybody may develop a patch or upgrade of the source code of the blockchain system on which records of the XFERS Tokens are stored without prior authorisation from anyone else. Accordingly, these blockchain systems can experience sudden changes in operating rules that are outside our control when a significant, but not overwhelming, percentage of the users accepts such patches or upgrades, called “forks“. Consequently, this could result in the operation of two separate networks on which records of the XFERS Tokens are stored (i.e. multiple versions of the XFERS Tokens), and will remain separate until the blockchain systems are merged.

In the event of any such fork of an XFERS Token, we may, in our sole and absolute discretion, determine which fork of the XFERS Token it will support, if any. We are under no obligation to support any fork of an XFERS Token. Further, we are entitled to in our sole and absolute discretion (but not obligated to) adjust your XFERS Token balance held in your Fazz Account / StraitsX Wallet and/or adjust the records of the XFERS Tokens (by issuing and/or freezing XFERS Tokens) held by Non-Fazz Account Token Holders. Any such adjustments shall be determined by us in our sole and absolute discretion, depending on the circumstances. In doing so we will use reasonable endeavours to effect such adjustment on the basis of good faith and fairness, and where appropriate, by taking into account the records of XFERS Tokens stored (a) on the various blockchain systems, and (b) by us in our own ledger, if any.

Where we do not support any fork of an XFERS Token, XFERS Tokens which are recorded on the forked network would not be considered as XFERS Tokens, and therefore the holder(s) of such XFERS Tokens shall not be entitled to redeem or exchange such XFERS Tokens for fiat money with XFERS. This also means that we assume no responsibility for any value that might be lost as a result of any unsupported forks of any XFERS Token.

In the event of a fork of an XFERS Token, we may suspend some or all activities relating to the XFERS Token (including, without limitation, issuance, redemption, purchase, sending and/or receiving of XFERS Tokens) for an extended period of time (“Downtime“) During this period of Downtime, you will not be able to Instruct us to issue XFERS Tokens, nor redeem, purchase, withdraw, send or receive XFERS Tokens.

You agree that we are not responsible or liable to you for any losses or damages, including lost profits, which may occur as a result of a fork, Downtime, or our determination to support or to not support any particular fork. 

12A.4 Updates, Upgrades and Migration of XFERS Tokens

We may from time to time undertake an update or upgrade to the XFERS Tokens, or migrate the XFERS Tokens to a new blockchain system. If you decide not to participate in such an update, upgrade or migration, you may no longer be able to use your XFERS Tokens, although you may still redeem and withdraw the non-updated/upgraded/migrated XFERS Tokens with XFERS in accordance with Clause 6.1 above, subject to any additional terms that we may impose on such redemption and/or withdrawal of non-updated/upgraded/migrated XFERS Tokens in our sole and absolute discretion. You agree that we are not responsible or liable to you for any losses or damages, including lost profits, caused directly or indirectly by your failure to participate in any update, upgrade or migration of XFERS Tokens.

13 ACCEPTABLE USE POLICY – RESTRICTIONS ON USE OF FAZZ SERVICES

In connection with your use of our website, your Account, the Fazz Services, or in the course of your interactions with us, other Users, or third parties, you will not:

(a)    Breach this Agreement or any other Policy that you have agreed to with XFERS;

(b)    Violate or attempt to violate any law, statute, ordinance, or regulation, including but not limited to laws relating to money laundering and terrorism financing, and regulations relating to sanctions;

(c)    Infringe our or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;

(d)    Sell counterfeit goods;

(e)    Sell any goods or provide any services that is (in our absolute opinion) undesirable, questionable or immoral;

(f)    Use Fazz Services in relation to pyramid or ponzi schemes, matrix programs, other “get rich quick” schemes or such multi-level marketing programmes;

(g)    Use Fazz Services in relation to betting, gambling, gaming or participating in a lottery (each of which are as defined in the Gambling Control Act 2022, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, any games involving an element of chance for money or money’s worth, and sweepstakes;

(h)    Act in a manner that is defamatory, trade libellous, threatening or harassing;

(i)    Provide false, inaccurate or misleading Information;

(j)    Engage in potentially fraudulent or suspicious activity and/or transactions;

(k)    Refuse to cooperate in an investigation or provide confirmation of your identity or any Information you provide to us;

(l)    Receive or attempt to receive funds from both XFERS and the other User (or bank, where applicable) for the same transaction during the course of a dispute;

(m)    Control an Account that is linked to another Account that has engaged in any of these Restricted Activities;

(n)    Conduct your business or use the Fazz Services in a manner that results in or may result in complaints, disputes, Claims, Reversals, Chargebacks, fees, fines, penalties and other liability to XFERS, other Users, third parties or you;

(o)    Have a credit score from a credit reporting agency that indicates a high level of risk associated with your use of the Fazz Services;

(p)    Use your Account or the Fazz Services in a manner that XFERS, banks, Visa, MasterCard, American Express, Discover, JCB, Union Pay or any other electronic funds transfer network reasonably believes to be an abuse of the funds transfer system or card system or a violation of card association or network rules;

(q)    Use a credit card with your Account to provide yourself a cash advance (or help others to do so);

(r)    Use Fazz Services to make transactions for the primary purpose of earning rewards, perks, miles, points etc. with your credit card, debit card, or bank account (or help others to do so);

(s)    Allow your Account to have a negative balance;

(t)    Access the Fazz Services from a country that is not listed on Fazz / StraitsX Worldwide page;

(u)    Disclose or distribute another User’s Information to a third party or use the Information for marketing purposes, unless you receive the User’s express consent to do so;

(v)    Send unsolicited email to a User or use the Fazz Services to collect payments for sending, or assisting in sending, unsolicited email to third parties;

(w)    Take any action that imposes an unreasonable or disproportionately large load on our infrastructure;

(x)    Facilitate any viruses, trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or Information;

(y)    Use an anonymising proxy;

(z)    Use any robot, spider, other automatic device, or manual process to monitor or copy our website without our prior written permission;

(aa)    Use any device, software or routine to bypass our robot exclusion headers, or interfere or attempt to interfere with our website or the Fazz Services; or

(bb)    Take any action that may cause us to lose any of the services from our Internet service providers, payment processors, or other suppliers.

14 YOUR LIABILITY – ACTIONS WE MAY TAKE

14.1 Your Liability

You are responsible for all Reversals, Chargebacks, Claims, fees, fines, penalties and other liability incurred by us, a User, or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Fazz Services. You agree to reimburse us, a User, or a third party for any and all such liability.

You are also liable for using the services of our third party service providers in a manner prohibited by them in their agreement with you, or providing inaccurate or incomplete information while using their service.

14.2 Reimbursement for Your Liability

If you are liable for any amounts owed to us, we may immediately remove such amounts from your XFERS Credit and your Account balance. If your current Account balance is insufficient to meet your liability, we will remove any funds remaining in your Account and instate your Account with a negative balance up to the remaining amount of your liability, and you shall add funds into your Account (whether through an issuance of XFERS e-money / crediting of XFERS Tokens and/or Non-XFERS Tokens to your Fazz Account / StraitsX Wallet or a transfer of XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens into your Fazz Account / StraitsX Wallet, in accordance with Clause 8.6 above) as soon as possible to restore your Account to a zero or positive balance, or to pay us through an alternative method agreed to by us.

14.3 Actions by Fazz – Restricted Activities

If we, in our sole and absolute discretion, believe that you may have engaged in any Restricted Activities, we may take various actions to protect XFERS, its parent, subsidiaries and affiliates, other Users, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions that may be taken include but are not limited to the following:

(a)    We may close, suspend, freeze, or limit your access to your Account or the Fazz Services;

(b)    We may freeze your ability to transfer, use, redeem, purchase and/or withdraw XFERS Tokens and/or Non-XFERS Tokens, whether in respect of your Account or Non-Fazz Accounts;

(c)    You may have to forfeit your XFERS Credits;

(d)   We may refuse to provide the Fazz Services to you now and in the future; and

(e)   We may hold your funds for a period of time reasonably needed to protect against the risk of liability to XFERS or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions.

14.4 Actions by Fazz – Holds

Risk-based holds: We may, in our sole and absolute discretion, place a hold on any or all of the payments/transfers you receive/send when we believe there may be a high level of risk associated with you, your Account, or any or all of your transactions. Our determination may be based on different factors and we may rely on information it receives from third parties. If we place a hold on a payment/transfer, the funds will appear in your “withheld balance” and the payment/transfer status will indicate the hold, for example it can show as “Completed – Funds not yet available.” We will release the hold on any payment/transfer after 30 calendar days from the date the payment/transfer was received into your Account unless we have a reason to continue to hold the payment such as (a) the receipt of a dispute, Claim, Chargeback, or Reversal, (b) we believe that you have violated the terms of this Agreement or any other Policy and that such a violation results in the need to continue holding the funds, or (c) we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions. In such an event, we may continue holding the payment/transfer in your Account until the matter is resolved pursuant to this Agreement. We may, in our sole and absolute discretion, release the hold earlier under certain circumstances, for example when you upload tracking information of the item you shipped or when the paying User confirms that you have delivered the goods or services promised.

Disputed transaction holds: If a User files a dispute, Claim, Chargeback or Reversal on a payment you received, we may place a temporary hold on the funds in your Account to cover the amount of the liability. If you win the dispute, we will lift the temporary hold. If you lose the dispute, we will remove the funds from your Account.

14.5 Actions by Fazz – Reserves

We may, in our sole and absolute discretion, place a Reserve on funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) held in your Account where we believe there may be a high level of risk associated with your Account. If we place a Reserve in your Account, transactions will be shown as “pending” or “withheld” in your Account balance, and you will not have access to funds in a “pending” or “withheld” status until they are cleared. The terms of the Reserve may require that a certain percentage of the amounts received into your Account are held for a certain period of time, or that a certain amount of money is held in Reserve, or anything else that we determine is necessary to protect against the risk associated with your Account. We may change the terms of the Reserve at any time by providing you with notice of the new terms.

14.6 Actions by Fazz – Blacklisting of Account and/or Non-Fazz Account

We may, in our sole and absolute discretion, blacklist your Account or Non-Fazz Account, when we believe there may be a high level of risk associated with you, your Account and/or Non-Fazz Account, or any or all of your transactions. Our determination may be based on different factors and we may rely on information it receives from third parties. If we blacklists your Account or Non-Fazz Account, you will not be able to:

(a) receive transfers or payments (whether in XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens or otherwise) into your blacklisted Account/Non-Fazz Account, or

(b) transfer or make payments using your funds or XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens from your blacklisted Account/Non-Fazz Account to another Account/Non-Fazz Account.

Even if your Account has not been blacklisted, you will not be able to:

(a) receive transfers or payments (whether in XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens or otherwise) from a blacklisted Account/Non-Fazz Account, or

(b) transfer or make payments using your funds or XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens from your Account to a blacklisted Account/Non-Fazz Account.

14.7 Actions by Fazz – Account Closure, Termination of Service, Limited Account Access; Confidential Criteria

We reserve the right to terminate this Agreement and/or access to the Fazz Services for any reason and at any time upon notice and payment to you of any unrestricted funds held in your balance. If we limit access to your Account, you may have the opportunity to request restoration of access if, in our sole and absolute discretion, we deem it appropriate. Further, you acknowledge that our decision to take certain actions, including limiting access to your Account, placing holds or imposing Reserves, may be based on confidential criteria that is essential to our management of risk, the security of Users’ Accounts and the XFERS system. You agree that we are under no obligation to disclose the details of its risk management or its security procedures to you.

14.8 Acceptable Use Policy Violations

If you violate the Acceptable Use Policy, then in addition to the above actions, you will be liable to XFERS for XFERS’ damages for each violation of the Acceptable Use Policy. You agree that $500.00 SGD (or equivalent) per transaction in violation of the Acceptable Use Policy is presently a reasonable minimum estimate of XFERS’s actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to XFERS that reasonably could be anticipated because due to the nature of the violations of the Acceptable Use Policy, actual damages would be impractical or extremely difficult to calculate. XFERS may deduct such damages directly from any existing balance in the offending Account, or any other Account you control.

15 DISPUTES  

15.1 Disputes with other Users/Non-Fazz Account Token Holders regarding underlying transaction

If you have any disputes with other User(s) and/or Non-Fazz Account Token Holder(s) regarding the underlying transaction, you should take it up with the other User(s) and/or Non-Fazz Account Token Holder(s) (as the case may be) directly. We shall not be involved in any dispute that may arise between or amongst Users and/or Non-Fazz Account Token Holder(s) unless all of the following criteria are met:

(a) Such dispute relates specifically to the use of the Fazz Services;

(b) Such dispute does not relate in any way to, or involve a Non-Fazz Account;

(c) Such dispute does not relate to a transaction conducted through a Platform User’s website, app, software or service;

(d) Such dispute is notified to XFERS within 30 calendar days of the date of occurrence of the dispute;

(e) Such dispute or claim arises from a transaction through the Users’ email addresses or mobile telephone numbers registered with XFERS for the use of the Fazz Services; and

(f) You have furnished XFERS with all materials and information relating to the said dispute which we may reasonably request for the purpose of our investigations.

15.2 Receiving User’s/Non-Fazz Account Token Holder’s responsibility

If you are a User and/or Non-Fazz Account Token Holder receiving funds (including XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens) via the Fazz Services or a Platform User, it shall be your sole responsibility to comply with all Applicable Laws and obligations relating to your provision of goods or services to your customers or end-users. You shall also deal with all customer service issues, notifications, handling of refunds, and complaints made by the sending User and/or Non-Fazz Account Token Holder (or other third parties) in respect of the products/goods/assets/property (whether tangible or intangible) or services supplied by you or your end-users under the Fazz Services.

15.3 Release of XFERS

If you have a dispute with one or more Users and/or Non-Fazz Account Token Holders, you release XFERS, its parent, subsidiaries and affiliates (and any of the aforementioned entities’ officers, directors, agents, joint ventures, employees and suppliers) from any and all claims, demands and losses and damages (direct or indirect) (actual and consequential) of every kind and nature arising out of or in any way connected with such disputes.

15.4 Disputes with XFERS regarding Fazz Services

15.4.1 Contact XFERS first: If a dispute arises between you and XFERS, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and XFERS regarding the Fazz Services may be reported to our customer support department via the XFERS website (https://support-sg.fazz.com/hc/en-us/requests/new).

15.4.2 Arbitration: For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 SGD (or other currencies equivalents), the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through the Singapore International Arbitration Centre or any other established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

15.4.3 Law and forum for disputes: Except as otherwise agreed by the parties or as described in Clause 15.4.2 above, you agree that any claim or dispute you may have against XFERS must be resolved by a court located in Singapore or where the defendant is located. You agree to submit to the personal jurisdiction of the courts located within Singapore for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of Singapore as such laws are applied to agreements entered into and to be performed entirely within Singapore, without regard to conflict of law provisions.

15.4.4 Improperly filed litigation: All claims you bring against XFERS must be resolved in accordance with Clause 15.4 of this Agreement. All claims filed or brought contrary to Clause 15.4 shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to Clause 15.4, XFERS may recover all attorneys’ fees and costs (including in-house attorneys and paralegals), provided that XFERS has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

16 NOTICES

16.1 Notices to You

You agree that XFERS may provide you communications about your Fazz / StraitsX Account and the Fazz Services electronically. XFERS reserves the right to close your Fazz / StraitsX Account if you withdraw your consent to receive electronic communications. Any electronic communications will be considered to be received by you: (1) within 24 hours of the time we post it to our website; or (2) immediately upon our sending of an email to you. Any notice sent to you by postal mail will be considered to be received by you 3 Business Days after we send it.

16.2 Notices to You from our Third Party Service Providers

You authorise us to receive notices and forms on your behalf from third party service providers. XFERS reserves the right to close your Account or restrict the Services provided to you if you withdraw your consent to enable us to receive such notices or forms.

16.3 Notices to XFERS

Unless otherwise stated in this Agreement, notice to XFERS must be sent by postal mail to the registered address of XFERS PTE. LTD., Attention: Legal Department.

17 MISC. TERMS

17.1 Limitation of Liability

Notwithstanding anything to the contrary contained here, and subject to Applicable Laws, the Safeguarding Institution, XFERS and their respective parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or service providers shall not be liable, whether or not arising out of negligence of each of the Safeguarding Institution, XFERS and their respective parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers, for any losses, loss of profits, consequential or special losses, damages, expenses, claims, liability and costs (including cost on a solicitor and client basis) that you may incur or suffer in connection with:

(a) The creation, use, suspension or closure of an Account; or

(b) The creation, use, suspension or closure of a Non-Fazz Account; or

(c) Any delay in creation and verification of Account or suspension and discontinuance of creation and verification of Account or approval of a Non-Fazz Account; or

(d) Any period where any equipment, software or system is unavailable for processing the use of Account for payment; or

(e) Any delay or detention arising from use of Account (including locked or suspended Account); or

(f) Any delay in sending or receiving XFERS Tokens and/or Non-XFERS Tokens arising from any attacks on or issues that might arise with the Ethereum, Zilliqa or Polygon blockchain ledgers on which XFERS Tokens and/or Non-XFERS Tokens are stored. XFERS is neither able nor obliged to prevent or mitigate attacks or resolve any other issues that might arise with the Ethereum, Zilliqa or Polygon blockchains. Any such attacks or delays on the blockchains might materially delay or prevent you from sending or receiving XFERS Tokens and/or Non-XFERS Tokens, and XFERS shall not be liable for any losses that result from such issues; or

(g) Any period where XFERS may be forced to suspend all activities relating to XFERS Tokens and/or Non-XFERS Tokens (including issuance, purchase, crediting, transfers, redemptions and/or withdrawals of XFERS Tokens and/or Non-XFERS Tokens) arising from certain circumstances, including a fork of the Ethereum, Zilliqa or Polygon blockchain or the identification of a security issue with the Ethereum, Zilliqa or Polygon blockchain; or

(h) Any delay or failure in sending XFERS Tokens and/or Non-XFERS Tokens to a Non-Fazz Account arising from the Non-Fazz Account’s inability to support such Tokens, whether because it is incompatible with the Ethereum, Zilliqa or Polygon blockchains or otherwise. For the avoidance of doubt, XFERS reserves the right to migrate the XFERS Tokens to another blockchain in the future should XFERS determine that doing so is necessary or desirable. XFERS shall not, upon giving 14 days’ notice to you of the migration, be liable for any losses that may arise if you attempt to send XFERS Tokens to a Non-Fazz Account which is incompatible with the blockchain to which the XFERS Tokens have migrated; or

(i) Any delay or failure in the redemption, purchase or withdrawal of XFERS Tokens and/or Non-XFERS Tokens, or the loss of value of XFERS Tokens and/or Non-XFERS Tokens or the XFERS Reserves backing the redemption / purchase of such XFERS Tokens, resulting from (i) the failure or insolvency of any bank, depository, custodian, borrower, or payment processor holding or processing the XFERS Reserves, (ii) the theft of XFERS Reserves, or (iii) freezes, seizures or other legal processes asserted by a government or a court of law.

In all other cases, the total liability of the Safeguarding Institution, XFERS and their respective parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or service providers shall be limited to the actual amount of direct damages and shall not exceed $500.00 SGD or the XFERS e-money, XFERS Tokens and/or Non-XFERS Tokens balance in your Account as of the date your claim arises, whichever is lower. For the avoidance of doubt, the refund of Relevant Money under a Refund Step-in Event in Clause 7 is not subject to this $500.00 SGD cap.

17.2 Services Limitation

XFERS is not a bank and the Fazz Services are payment processing services rather than banking services. XFERS is not acting as a trustee, fiduciary or escrow with respect to your funds, but is acting only as an agent and custodian. XFERS does not have control of, nor liability for, the products or services that are paid for with the Fazz Services. We do not guarantee the identity of any User and/or Non-Fazz Account Token Holder or ensure that a buyer or a seller will complete a transaction.

17.3 No Warranty

THE Fazz Services ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. XFERS, OUR PARENT, SUBSIDIARIES AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. XFERS does not have any control over the products or services that are paid for with the Fazz Services and XFERS cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorised to do so. XFERS does not guarantee continuous, uninterrupted or secure access to any part of the Fazz Services, and operation of our site may be temporarily suspended for maintenance or upgrade or interfered with by numerous factors outside of our control. XFERS will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts are processed in a timely manner but XFERS makes no representations or warranties regarding the amount of time needed to complete processing because the Fazz Services are dependent upon many factors outside of our control, such as delays in the banking system or mail service. XFERS also has limited or no control over the XFERS Tokens and/or Non-XFERS Tokens stored on Non-Fazz Accounts, and XFERS cannot ensure nor enforce your rights in respect of such XFERS Tokens and/or Non-XFERS Tokens held on a Non-Fazz Account. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from country to country.

17.4 Indemnification

You shall indemnify and hold harmless XFERS and the Safeguarding Institution in respect of any and all damages, losses (including consequential losses and special damages), costs (including costs on a full indemnity basis), expenses, claims, proceedings or actions suffered or incurred by XFERS, Safeguarding Institution or any third party by reason of any breach or non-compliance by you of this Agreement or by XFERS or the Safeguarding Institution in enforcing any of the terms of this Agreement or preventing any breach thereof.

17.5 Force Majeure Event

Neither Safeguarding Institution nor XFERS nor any of their respective parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers shall be liable for non-performance, error, interruption or delay in the performance of their obligations under this Agreement, in the XFERS system’s operations, if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control which includes without limitation: –

(a) Flood, lightning, acts of God, fire, earthquakes, epidemics, pandemics and other natural disasters;

(b) Judgements, legislation, acts, orders, directives, policies, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact;

(c) Power failure;

(d) Acts or defaults of any telecommunications network operator;

(e) Circumstances where communications lines and/or computer systems of XFERS, Safeguarding Institution or any of their respective parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers cannot be used for reason attributable to third party telecommunications carriers; and

(f) Acts or omissions of any service provider or any party for whom Safeguarding Institution, XFERS and/or any of their respective parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers are/is not responsible.

17.6 Intellectual Property

“XFERS” and all other URLs, logos and trademarks related to the Fazz Services are either trademarks or registered trademarks of XFERS or its licensors. You may not copy, imitate or use them without XFERS’ prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of XFERS. You may not copy, imitate, or use them without our prior written consent. You may use HTML logos provided by XFERS through our merchant services or affiliate programs without prior written consent for the purpose of directing web traffic to the Fazz Services. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to XFERS or the Fazz Services or display them in any manner that implies XFERS’ sponsorship or endorsement. All right, title and interest in and to the XFERS website, any content thereon, the Fazz Services, the technology related to the Fazz Services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of XFERS and its licensors.

17.7 Personal Data Protection

You acknowledge that you have read and accepted our Privacy Policy, and you give your consent for our collection, use and disclosure of your personal data in a manner described in our Privacy Policy. You may withdraw your consent to any collection, use or disclosure of your personal data by contacting [email protected]. However, please note that we may have to limit your Account or decline to offer you certain Services if you withdraw your consent.

17.8 Confidentiality

If you receive Information about another User through the Fazz Services, you must keep the Information confidential and only use it in connection with the Fazz Services. You may not disclose or distribute a User’s Information to a third party or use the Information for marketing purposes, unless you receive that User’s express consent to do so.

17.9 Taxes

It is your responsibility to determine what, if any, taxes apply to the payments you make or receive, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. XFERS is not responsible for determining whether taxes apply to your transaction, or for collecting, reporting or remitting any taxes arising from any transaction.

Please be advised that you may be subject to withholding taxes or other tax liabilities with respect to importing services from a foreign entity. In addition, you may be subject to GST, sales tax, income tax, or other tax liabilities as a seller of goods or services. It is your responsibility to check with your local tax advisor to determine which taxes apply to you, and it is your responsibility to pay such taxes to the appropriate tax authority. All fees related to the Fazz Services are made free and clear of, and without any deduction or withholding for and on account of, any taxes, duties or other deductions. Any such deduction or withholding, if required by the laws of any country are your sole responsibility.

17.10 Complete Agreement and Survival

This Agreement, along with any applicable Policies on the Legal Agreements page on the XFERS website, sets forth the entire understanding between you and XFERS with respect to the Fazz Services, save that the placement, transfer, purchase, crediting, exchange, redemption and/or withdrawal of XFERS Tokens and/or Non-XFERS Tokens may also be subject to further terms imposed by the person or entity that opens, maintains and/or operates the Non-Fazz Account which holds your XFERS Tokens and/or Non-XFERS Tokens. Clauses 1(Interpretation & Definitions), 11(Closing Your Fazz / StraitsX Account), 14(Your Liability – Actions We May Take), 15(Disputes), 16 (Notices) and 17 (Misc. Terms), as well as any other terms which by their nature should survive, will survive the termination of this Agreement. If any provision (or parts thereof) of this Agreement is held to be invalid or unenforceable, such parts of the provision shall be struck out to the extent of the invalidity/unenforceability and the remaining provisions shall be enforced.

17.11 Assignment

You may not transfer or assign any rights or obligations you have under this Agreement without XFERS’s prior written consent. XFERS reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.

17.12 Contract (Rights of Third Parties) Act 2001

The Safeguarding Institution is entitled to the benefit of, and to enforce, all terms of this Agreement conferring rights, exemptions or benefits on them. However, the Safeguarding Institution’s consent is not required for any variation or rescission of this Agreement.

All other persons who are not a party to this Agreement have no right under the Contract (Rights of Third Parties) Act 2001 to enforce any term of this Agreement.

17.13 Translated Agreement

Any translation of this Agreement is provided solely for your convenience and is not intended to modify the terms of this Agreement. In the event of a conflict between the English version of this Agreement and a version in a language other than English, the English version shall apply.

17.14 No Waiver

No delay or failure on the part of XFERS or the Safeguarding Institution in exercising any power, right or remedy under this Agreement shall operate as a waiver of such power, right or remedy.

17.15 Assumption of Rights

If XFERS pays out a Claim, Reversal or Chargeback that you file against a recipient of your payment, you agree that XFERS assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in XFERS’s absolute discretion.

Published Date: 23 November 2022
Effective Date: 23 November 2022

User advisory – XFERS PTE. LTD. (“XFERS”) is not a bank or deposit-taking company, and does not maintain any bank account or any current, savings or deposit account for Users. Fazz Earn is not a deposit or savings account, and is not covered by the Deposit Insurance Scheme. Users are advised to read these terms and conditions carefully.

This Terms of Service (“Agreement”) is a contract between you and XFERS PTE. LTD. and applies to your use of Fazz Earn Services and the operation of your Fazz Earn Account. If you do not agree to be bound by the terms and conditions of this Agreement, please do not use or access our Services.

You must read, agree with, and accept all of the terms and conditions contained in this Agreement and the Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference, before you use the Fazz Earn Product or your Fazz Earn Account. We strongly recommend that, as you read this Agreement, you also access and read the information contained in the other pages and websites referred to in this Agreement, as they may contain further terms and conditions that apply to you as a Fazz Earn User. By accepting this Agreement, you also agree that your use of other XFERS websites and Services will be governed by the terms and conditions posted on those websites.

We may amend this Agreement, the Privacy Policy and each of our policies at any time by posting a revised version on our website. The revised version will be effective at the time we post it. If the revised version of this Agreement includes a Substantial Change, we will provide you with 14 calendar days’ prior notice of any Substantial Change. All future changes set out in the revised Agreement already published at the time you register for the Fazz Earn Services are incorporated by reference into this Agreement and will take effect as specified. If you do not agree to be bound by the revised terms and conditions, you should discontinue your use or access of our Fazz Earn Services and your Fazz Earn Account. By continuing to use our Services, your Fazz Earn Account and/or any part thereof on each and every occasion, you agree to and/or are deemed to have agreed to the revised terms in relation to the Fazz Earn Services and your Fazz Earn Account and shall be bound by them absolutely as issued or adopted by us from time to time. As such, you should visit this page periodically.

This is an important document which you must consider carefully when choosing whether to use the Fazz Earn Services. Specifically, Fazz Earn is not a risk-free product, and before using our Services, you should be aware of the risk disclosures in Clause 11 below and the following: 

1. By crediting your Fazz Earn Account, you are thereby lending these monies to XFERS PTE. LTD.
2. The value reflected in your Fazz Earn Account Balance is not considered “e-money” under the Payment Services Act 2019.
3. XFERS PTE. LTD. is not licenced by MAS to provide any investment services. You may not be able to recover any loans made to XFERS if our business fails.

Please note that we may close, suspend, or limit your access to your Fazz Earn Account or the Fazz Earn Services, and/or limit access to your funds if you violate this Agreement.

You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with your use of the Fazz Earn Services and your Fazz Earn Account.

1     INTERPRETATION & DEFINITIONS

“Account” or “Fazz Earn Account” means any Fazz Earn account opened directly with XFERS, in accordance with this Agreement. Your Fazz Earn account is separate and distinct from your Fazz / StraitsX payment account, or any other account opened directly with XFERS.

“Applicable Laws” means any and all applicable laws, statutes and regulations, and any and all directives, notices, guidelines codes, practice notes, circulars, policy statements, rules, ordinances, orders, requests, requirements, judgements, decrees or writs (in each case whether or not having the force of law) of any governmental, regulatory or judicial body or agency having jurisdiction over any of the parties to this Agreement (i.e. Users, XFERS) or any of the subject matters of this Agreement, including, without limitation all laws, statutes, regulations, directives, rules, directions, codes, ordinances, judgements, decrees, writs or orders enacted or issued in relation to anti-money laundering and countering the financing of terrorism.

“Balance” or “Account Balance” means the account balance of your Fazz Earn Account, representing the amount of money which you may withdraw from your Fazz Earn Account.

“Business Day” means a day other than a Saturday, Sunday or a public holiday in Singapore.

“Communications” means any emails which XFERS may send to the primary email address that you have provided to XFERS when you opened your Fazz Earn Account, as well as any text messages or calls, including autodialled and pre-recorded messages from XFERS, which XFERS may from time to time send to the telephone number (including your mobile telephone number) that you have provided to XFERS.

“e-money” shall have the meaning ascribed to it under Section 2(1) of the PSA, which, for the avoidance of doubt, would include any digital assets (including, without limitation, any digital tokens or stablecoins) or any other instruments which fall within the definition of “e-money” under Section 2(1) of the PSA.

“Error” means a processing error made by XFERS or its suppliers in which your Account Balance is mistakenly deducted or credited.

“Information” means any Account information that you (or other Users) provide to us, including but not limited to personal information, financial information, or other information related to you, your business, or other Users.

“Instruction” means any instruction to credit or withdraw from your Account Balance or any other instructions in relation to the Fazz Earn Services.

“MAS” means the Monetary Authority of Singapore.

“Platform” means the Fazz Earn online platform (accessible through our website) operated by XFERS including any software or information provided as part of or in connection with the Platform.

“PSA” refers to the Payment Services Act 2019 (No. 2 of 2019), as may be amended, supplemented, or replaced from time to time.

“Services” or “Fazz Earn Services” means all the products and services and any other features, technologies and/or functionalities labeled as “Earn” or “Fazz Earn” offered by us on our website(s) or through any other means.

“Substantial Change” means a change to the terms of this Agreement that significantly reduces your rights or significantly increases your responsibilities.

“User” means any entity which holds an Fazz Earn Account and uses the Fazz Earn Services, including you.

“Verified Fazz Account” means means any account (other than a Fazz Earn Account) opened directly with XFERS, including a FazzBiz Account,  with an account status that reflects that XFERS has verified the identity of the account holder and satisfied such other requirements as XFERS may deem fit.

“XFERS e-money” means any e-money issued by XFERS PTE. LTD., whether stored in an XFERS payment account or a non-XFERS account.

“Fazz Earn” or “Fazz Earn Product” refers to the Fazz Earn product offered by XFERS.

“XFERS”, “we“, “us” or “our” means XFERS PTE. LTD., and where applicable, includes the subsidiaries and/or affiliates of XFERS PTE. LTD.

The headings in this Agreement are for convenience only and shall not affect the interpretation hereof.

2 FAZZ EARN ACCOUNT & ELIGIBILITY

2.1 Eligibility

Only companies or corporations (as defined in the Companies Act 1967) are eligible to use the Fazz Earn Services. To be eligible to use the Earn Services:

(a) Your company/corporation must have obtained the necessary corporate and/or regulatory approvals to use such Services.

(b) Your company/corporation must be formed or incorporated or existing in Singapore, or in one of the countries in which Earn is supported. Our service availability varies by country.

(c) Your company/corporation must be a holder of a Verified Fazz Account in order to use the Fazz Earn Services.

2.2 Customer Information

In order to open and maintain an Account, you must provide us with correct and updated Information.

2.2.1 Identity verification: You must complete or have completed the account-opening and account-verification procedures with XFERS PTE. LTD. You agree that XFERS may receive or request, and keep copies of, any of the information which you provide in connection with the on-boarding process, including information you may have provided for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud or any other financial crimes, to make any inquiries we consider necessary to validate your identity. You further agree that XFERS may ask you for further information or documentation directly on an ongoing basis, in order to comply with our obligations to detect and prevent money laundering, terrorist financing, fraud or any other financial crimes. This includes requiring you to provide a scan of your proof of address, requiring you to take steps to confirm ownership of your email address or financial instruments, ordering a credit report or verifying your Information against third party databases or through other sources. Your access to the Fazz Earn Services and the limits that apply to your Fazz Earn Account or use of the Fazz Earn Services may be altered as a result of information collected about you on an ongoing basis.

2.2.2 Your personal information & contact details: It is your responsibility to keep your personal information, primary email address and telephone number (including mobile telephone number) up to date so that XFERS can communicate with you. You understand and agree that if XFERS sends you a Communication but you do not receive it because your primary email address or telephone number on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive Communications, XFERS will be deemed to have provided the Communication to you. Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add XFERS to your email address book so that you will be able to receive the Communications we send to you. You can update your primary email address, telephone number, or residential/registered address at any time by logging into the XFERS website or by contacting [email protected]. If your contact information becomes invalid such that Communications sent to you by XFERS are returned, XFERS may deem your Account to be inactive, and you will not be able to transact any activity using your Account until we receive a valid, working primary email address and/or telephone number from you.

2.2.3 Provision of information: You agree to provide us with all information that we may require from you in order for us to comply with Applicable Laws.

2.2.4 Sharing of personal information: In providing your information to XFERS, you authorise XFERS to share your information to such parties and for such purposes as indicated in XFERS’ Privacy Policy. You may access the Privacy Policy here: https://fazz.com/sg/privacy-policy/fazz-biz/pp-sg/

2.3 Earn Account

2.3.1 By crediting your Fazz Earn Account, you are thereby lending such money to XFERS. XFERS, acting as principal and for its own account, utilises the funds borrowed from Users and in order to invest in financial instruments, including but not limited to government bonds and money market funds. In providing the Fazz Earn Services, XFERS does not hold any funds beneficially for you, on your behalf or as your agent.

2.3.2 Any contractual entitlement you have in the course of our provision of the Fazz Earn Services is solely in respect of the value of your Account Balance, and you will not have any claim to any interest in the financial instruments which XFERS invests in. The Fazz Earn Services do not provide you with any form of remittance or money transfer service.

2.3.3 XFERS earns its remuneration in the form of the difference between the yield we receive by investing in financial instruments and the interest we credit your Account Balance with.

2.4 Beneficial Owner

You must be the beneficial owner of the Account, and conduct business only on behalf of yourself.

3 CREDITING YOUR FAZZ EARN ACCOUNT

3.1 You may credit your Fazz Earn Account using any of the following methods:

(a) From your Verified Fazz Account: you may instruct XFERS to transfer XFERS e-money from your Verified Fazz Account into your Fazz Earn Account.

If your Fazz Earn Account Balance is not credited by the end of the next business day after your Verified Xfers Account has been debited, please contact us immediately.

3.2 Each time you credit your Fazz Earn Account, you shall be solely responsible for ensuring that the balance reflected in your Fazz Earn Account is accurate and corresponds to the amount paid or transferred to your Fazz Earn Account after deducting any applicable fees.

3.3 Additionally, XFERS’ records of all balances and transactions shall, save for manifest error or fraud, be conclusive and binding on you for all purposes. In the event that XFERS determines there is any fraud or manifest error in such records, XFERS shall have the sole and absolute discretion to determine what shall be the correct balances and transactions in respect of your Fazz Earn Account, and all such determinations shall be conclusive and binding on you for all purposes.

4 YOUR FAZZ EARN ACCOUNT BALANCE & INTEREST

4.1 Account Balance Limits

We may, in our sole and absolute discretion, impose limits on the Balance which you can hold in your Fazz Earn Account, and/or on the amount of value you may credit your Fazz Earn Account with, either on a per-transaction basis or over the course of a defined period. Any such limits will be displayed on our website from time to time.

4.2 Account Balance

Your Fazz Earn Account Balance represents the sum of:

(a) the aggregate amount of funds which you have credited your Fazz Earn Account with;

(b) any interest accrued on (a);

(c) any positive or negative adjustments for Errors under Clause 12.4; and

(d) LESS any amounts you have withdrawn from your Fazz Earn Account.

Subject to Clause 5.1 below, you may withdraw all or any part of your Account Balance at any time. You acknowledge that although your Account Balance is denominated in fiat currency, XFERS does not hold any money or financial instruments beneficially for you, on your behalf or as your agent.

4.3 Interest

4.3.1 Interest shall accrue on your Account Balance, at the prevailing interest rate as may be determined in our sole and absolute discretion.

4.3.2 XFERS reserves the right to vary the interest rate applicable to your Fazz Earn Account Balance from time to time, in its sole and absolute discretion. The prevailing interest rate (annual percentage yield (APY), which takes into account interest that is compounded and added to your Account Balance) shall be displayed on our website.

4.3.3 Interest accrues on a daily basis and compounds on a daily basis. Interest will be payable in arrears and your Account Balance will be updated to reflect the interest earned on a daily basis. For the avoidance of doubt, your Account Balance each day may not take into account any credits and/or withdrawals if a request for such credits and/or withdrawals has been initiated by you (even if not fulfilled) on the same day.

4.3.4 When you submit a withdrawal request, interest shall stop accruing on the amount that is subject to the withdrawal request from the time the withdrawal request is made.

5 WITHDRAWAL FROM YOUR FAZZ EARN ACCOUNT

5.1 At any time, you may withdraw all or part of your Account Balance using any of the following methods:

(a) To your Verified Fazz Account: you may instruct XFERS to debit your Fazz Earn Account Balance and transfer funds into your Verified Fazz Account.

5.2 Subject to Clause 6.1, XFERS will facilitate the withdrawal of all or part of your Account Balance as soon as practicable for any withdrawal request made through the Platform.

5.3 Each time you withdraw your Account Balance, you shall be solely responsible for ensuring that the balances reflected in your Account Balance (and your Verified Fazz Account, if applicable) are accurate and correspond to the withdrawal amount requested.

6.     FEES FOR FAZZ EARN SERVICES

6.1     Fees

You agree to pay XFERS any and all prevailing fees charged by XFERS from time to time in connection with the provision or use of the Fazz Earn Services. The fees are stated on our website and will be disclosed to you prior to confirmation of the transaction. In the event of any inconsistency, the fees disclosed to you prior to confirmation of the transaction will prevail over the fees stated on the website.

We may change our fees (including adding new fees) from time to time, which shall be stated on our website and which shall be binding on you if you continue to maintain or use the Fazz Earn Services after the effective date for imposing the revised fees.

6.2     Deduction from or Set-off Against Your Account

Any fees charged by XFERS may be deducted from or set-off against the funds in your Fazz Earn Account (including any incoming receivables which have not yet been credited into your Fazz Earn Account).

6.3     No Fee Refunds

The fees charged by XFERS shall be payable in advance and are strictly non-refundable.

7.     COVENANTS

For the purposes of the Securities and Futures Act (Cap. 289), the User covenants with XFERS that for so long as the User has a positive Fazz Earn Account Balance, the User is and will continue to be:

(a) an entity regulated to carry on any financial activity by the Monetary Authority of Singapore (“MAS”), or if incorporated in a jurisdiction other than Singapore, by a public authority of that jurisdiction that exercises a function that corresponds to a regulatory function of the MAS; and/or

(b) a company/corporation with net assets of more than SGD10,000,000 in value (or its equivalent in a foreign currency) as determined by the most recent audited balance sheet of the corporation.

8.     REPRESENTATIONS & WARRANTIES

The User undertakes and represents to and for the benefit of XFERS that:

8.1 it is validly existing and in good standing under the laws of the jurisdiction of its incorporation and of any jurisdiction in which it carries on business, and has all necessary licences, consents and approvals to carry on its business;

8.2 it has the legal right, capacity, authority, and all necessary consents and approvals to enter into and perform its obligations under this Agreement;

8.3 the entry into and performance of its obligations under this Agreement does not:

(a) violate or conflict with any applicable law or any requirement of any governmental or regulatory authority to which it is subject;

(b) violate or conflict with any provision in its constitutional documents, including its Memorandum or Articles of Association or bylaws; or

(c) breach any agreement or instrument to which it is a party or by which it is bound;

8.4 it is not insolvent under the law of its jurisdiction of incorporation or of any jurisdiction in which it carries on business, and is not unable to pay its debts as they fall due, nor has it stopped paying its debts as they fall due;

8.5 no insolvency proceedings have been commenced or applied for, nor has any liquidator, receiver or similar officer been appointed, in relation to it or any of its assets;

8.6 no arrangement or compromise has been made by it with its creditors, nor is it in the process of negotiating such arrangement or compromise;

8.7 no resolution has been passed, proceedings commenced or order made for its winding up or any other re-organisation or restructuring; and

8.8 all information supplied by it to XFERS is true, accurate and complete in all material respects.

9 YOUR INSTRUCTIONS AND AUTHORISATIONS

9.1 Giving instructions

You are solely responsible for accurately entering any Instruction, including (but not limited to) in respect of crediting or withdrawing from your Fazz Earn Account, and describing or providing all necessary information in order to enable us to carry out any Instruction. XFERS is not responsible for confirming such information, or for monitoring or refusing to process duplicate Instructions.

Prior to us carrying out any of your Instructions, you are required to, and agree to provide us with all information that we may require from you, including but not limited to any information required by us to comply with any Applicable Laws, failing which we reserve the right to not carry out any of your Instructions.

Your Instructions shall be irrevocable and unconditional and shall be binding on you, and such Instructions may be acted or relied upon by us irrespective of any other circumstances. As such, once you give any Instruction, you shall not rescind or withdraw such Instruction without our consent.

XFERS shall not be under any obligation to verify the identity or authority of any person giving any Instruction and the authenticity of such Instruction. XFERS shall not be liable for relying or acting on Instructions which are given or purported to be given by any person(s) whom we believe to be a User.

Your Instructions shall not be considered to be received by XFERS until they have actually reached XFERS’ central system successfully.

Additionally, XFERS’ records of all Instructions will be conclusive and binding on you for all purposes.

9.2 Rejecting Instructions

You acknowledge and agree that XFERS may refuse to act upon an Instruction for any reason whatsoever and may defer acting thereon or seek further information with respect to the Instruction as it thinks fit. Additionally, XFERS is authorised (but not obliged) to act on any Instruction which XFERS believes was given by you.

Without limiting the generality of this provision, XFERS may refuse to act upon an Instruction in particular if:

(a) Your Fazz Earn Account is suspected by us, or a third party service provider to be a counterfeit, or to have been fraudulently or illegally issued or revalued, or to have been illegally accessed, modified or used in any way;

(b) The Instruction is suspected to have been given in furtherance of any illegal, unlawful or criminal activity, including but not limited to any money laundering and terrorism financing activity, or any activity in breach of sanctions laws;

(c) There is any breakdown in the XFERS system or a part of it which disables you from accessing your Fazz Earn Account; or

(d) We determine that your Account Balance is incorrectly or erroneously stated or reflected on any records as having a higher or other value than its actual value due to any defect, damage, error or failure of, or programming in relation to, the XFERS system (including any data processing system or network system) or for any reason.

9.3 Notification of Instructions/Completion Notifications

XFERS may transmit a notification via electronic communications to you upon receipt of an Instruction. You are responsible to ensure the confirmation is in accordance with your Instruction. Such completion notification shall be deemed to have been received by you immediately after transmission and you should check such completion notification. You should contact us if you do not receive any completion notification within the time usually required for a similar notification to be received.

10 CLOSING YOUR FAZZ EARN ACCOUNT

10.1 How to Close Your Fazz Earn Account

You may terminate this Agreement and close your Account at any time by following the instructions in your Account profile. Upon closure of your Account, interest shall stop accruing on your Account Balance. You must withdraw your Account Balance to your linked XFERS Account prior to closing your Account. You agree that you will continue to be responsible for all obligations related to your Account even after it is closed.

11 RISK DISCLOSURES

Fazz Earn is not a risk-free product. By lending funds to XFERS or otherwise using the Fazz Earn Services, you will not be entitled to any profits or income XFERS may generate from any subsequent use of the funds lent by you (or otherwise), nor will you be exposed to any losses which XFERS may suffer as a result thereof. You are, however, exposed to the possibility of XFERS becoming unable to repay its obligations in part or in full, in which case you may not be able to recover all the funds you lend to XFERS.

11.1 Acknowledgement of Risks

Before using the Fazz Earn Services, you should ensure that you fully understand and can afford to undertake the risks involved. You should carefully read and make sure you understand this Clause 11.1, which lists some, but not all of the risks involved in using the Earn Services. You are solely responsible for understanding the risks associated with the Fazz Earn Services, and you should assess whether such risks are appropriate for your particular use or circumstances.

11.1.1 Technical risk: the Earn platform may experience unforeseen outages or technical errors beyond XFERS’ reasonable control. Should such unforeseen outages or technical errors occur, XFERS will take reasonable steps to restore functionality as promptly as possible.

11.1.2 Investment risk: although XFERS does not hold financial instruments or your Account Balance beneficially for you, on your behalf or as your agent, you should consider the usual risks of investing and participating in collective investment schemes, before using the Fazz Earn Services. In particular, all relevant documentations pertaining to the product should be read to make an independent assessment of the appropriateness of the transaction. The Fazz Earn Services do not take into account the specific investment objectives, financial situation or particular needs of any particular User. Investments can be volatile and there is no assurance that XFERS’ investments will be able to attain its objectives. The occurrence of adverse economic events may affect the ability of XFERS to repay or fulfill withdrawal requests from Users.

11.1.3 Regulatory risk: the risk that regulatory bodies may implement changes to Applicable Laws and regulations affecting the Fazz Earn Services. While XFERS has taken every reasonable effort to ensure that the Fazz Earn Services are compliant with Applicable Laws, any changes in Applicable Laws or other regulatory actions could negatively impact XFERS, including but not limited to the availability of Fazz Earn Services to Users in certain jurisdictions.

These disclosures have not been reviewed by the Monetary Authority of Singapore, or any regulatory authority elsewhere.

11.2 Not an Offer or Solicitation

The content of our website and the Fazz Earn Services do not constitute an offer to buy or sell or a solicitation of an offer to buy or sell investments, securities, partnership interests, commodities or any other financial instruments. The content of our website and the Fazz Earn Services also do not constitute, and may not be used for or in connection with, an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorised or permitted, or to any person to whom it is unlawful to make such offer or solicitation.

11.3 Taxes

XFERS does not provide any legal, tax or financial advice, nor make any offers, recommendations or invitations to deal in digital assets.

It is your responsibility to determine what, if any, taxes apply to your intended use of the Fazz Earn Services, and it is your responsibility to collect, report and remit the correct tax to the appropriate tax authority. XFERS is not responsible for determining whether taxes apply to your intended use of the Fazz Earn Services.

12 ERRORS & UNAUTHORISED TRANSACTIONS

12.1 Safeguarding your Account ID, Password and Devices

You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs) or any other codes that you use to access the Fazz Earn Services or to send any Instruction to us. All such codes should be protected, and you should not (a) voluntarily disclose any code to any third party, except as instructed by us for any purpose including to initiate or execute any payment/transfer transaction through your Earn Account, (b) disclose any code in a recognisable way on your Fazz Earn Account or any other account; or (c) keep a record of any code in a way that allows any third party to easily misuse the code.

If you keep a record of any code, you should make reasonable efforts to secure the record, including (a) keeping the record in a secure electronic or physical location accessible or known only to you, and (b) keeping the record in a place where the record is unlikely to be found by a third party.

When using a device to access your Fazz Earn Account, you should (a) update your device’s browser (e.g. Chrome, Safari, Internet Explorer, Firefox) to the latest version available, (b) patch the device’s operating systems (e.g. Windows operating system (OS), Macintosh OS, iOS, Android OS) with regular security updates provided by the operating system provider, (c) install and maintain the latest anti-virus software on the device, where applicable, and (d) use strong passwords, such as a mixture of letters, numbers and symbols.

You should never allow remote access or share your computer screen with someone else when you are logged on to your Fazz Earn Account. XFERS will never under any circumstances ask you for your passwords or to screen-share or otherwise seek to access your computer or Fazz Earn Account. You should not provide your details to any third party for the purposes of remotely accessing your Fazz Earn Account. Always log into your Fazz Earn Account through our website to review any required actions if you have any uncertainty regarding the authenticity of any communication or notice.

12.2 Transaction Notifications

You are also responsible for enabling transaction notification alerts on any device used to receive transaction notifications from us, opting to receive all transaction notifications for all outgoing transactions (of any amount) made from your Fazz Earn Account, and to monitor the transaction notifications sent to your primary email address and/or telephone number. We may assume that you will monitor such transaction notifications without further reminders or repeat notifications.

12.3 Unauthorised Transactions

You are responsible for the control and use of your Fazz Earn Account and any Instructions sent from your Earn Account are deemed to be authorised and are binding on you. As stated in Clause 9.1, we are not in the position (nor are we obligated) to verify the identity or authority of any person(s) using your Fazz Earn Account.

If you discover a transaction in your Fazz Earn Account that you did not authorise, you should contact us immediately, or in any case as soon as practicable after discovery of the unauthorised transaction by submitting a support ticket through this this link: https://support.xfers.com/hc/en-us/requests/new, and provide us with all information that we may request from you.

You undertake to make a police report where we request for you to do so.

12.4 Errors

We will rectify any Error that we discover.

(a) If an Error results in your Account Balance containing less than the correct amount which you are entitled to, XFERS will restore your Account Balance with the difference.

(b) If an Error results in your Account Balance containing more than the correct amount which you are entitled to, XFERS will deduct the excess from your Account Balance.

13 YOUR LIABILITY – ACTIONS WE MAY TAKE

13.1 Your Liability

You are responsible for all fees, fines, penalties and other liability incurred by XFERS, other affected User(s), or a third party caused by or arising out of your breach of this Agreement, and/or your use of the Fazz Earn Services. You agree to reimburse XFERS, other affected User(s), or a third party for any and all such liability.

You are also liable for using the services of our third party service providers in a manner prohibited by them in their agreement with you, or providing inaccurate or incomplete information while using their service.

13.2 Reimbursement for Your Liability

If you are liable for any amounts owed to XFERS in relation to your use of the Fazz Earn Services, XFERS may immediately remove such amounts from your Account Balance. If your current Account Balance is insufficient to meet your liability, XFERS will deduct any amounts which you are liable for from your Account Balance and instate your Fazz Earn Account with a negative balance up to the remaining amount of your liability, and you shall add funds to your Account (in accordance with Clause 3.1 above) as soon as possible to restore your Account Balance to a zero or positive balance, or to pay XFERS through an alternative method agreed to by XFERS.

13.3 Actions by XFERS – Holds

Risk-based holds: XFERS, in its absolute discretion, may place a hold on any or all amounts in your Account Balance when XFERS believes there may be a high level of risk associated with you or your Earn Account. XFERS’ determination may be based on different factors and XFERS may rely on information it receives from third parties. If XFERS places a hold on any amount, this will be indicated on your Account dashboard. We will release the hold on any amount(s) in your Account Balance after 30 calendar days unless we have a reason to continue to hold the payment such as (a) if we have any reason to believe that you have violated the terms of this Agreement or any other Policy and that such a violation results in the need to continue holding the amount(s), or (b) we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions. In such an event, XFERS may continue holding the amount(s) in your Account Balance until the matter is resolved pursuant to this Agreement. XFERS, in its absolute discretion, may release the hold earlier under certain circumstances.

13.4 Actions by XFERS – Account Closure, Termination of Service, Limited Account Access; Confidential Criteria

XFERS, in its sole and absolute discretion, reserves the right to terminate this Agreement and/or access to the Fazz Earn Services for any reason and at any time upon notice and payment to you of any unrestricted funds held in your balance. If we limit access to your Fazz Earn Account, you may have the opportunity to request restoration of access if, in our sole and absolute discretion, we deem it appropriate. Further, you acknowledge that XFERS’ decision to take certain actions, including limiting access to your Fazz Earn Account or placing Holds, may be based on confidential criteria that is essential to our management of risk, the security of Users’ Accounts and the XFERS system. You agree that XFERS is under no obligation to disclose the details of its risk management or its security procedures to you.

14 DISPUTES  

14.1 Disputes with XFERS regarding Fazz Earn Services

14.1.1 Contact XFERS first: If a dispute arises between you and XFERS, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and XFERS regarding the Fazz Earn Services may be reported to our customer support department via https://support-sg.fazz.com/hc/en-us/requests/new.

14.1.2 Arbitration: For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000.00 SGD (or equivalent in other currencies), the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If a party elects arbitration, that party will initiate such arbitration through the Singapore International Arbitration Centre or any other established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

14.1.3 Law and forum for disputes: Except as otherwise agreed by the parties or as described in Clause 14.1.2 above, you agree that any claim or dispute you may have against XFERS must be resolved by a court located in Singapore or where the defendant is located. You agree to submit to the jurisdiction of the courts in Singapore for the purpose of litigating all such claims or disputes. This Agreement shall be governed in all respects by the laws of Singapore as such laws are applied to agreements entered into and to be performed entirely within Singapore, without regard to conflict of law provisions.

14.1.4 Improperly filed litigation: All claims you bring against XFERS must be resolved in accordance with Clause 14.1 of this Agreement. All claims filed or brought contrary to Clause 14.1 shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to Clause 14.1, XFERS may recover all attorneys’ fees and costs (including in-house attorneys and paralegals), provided that XFERS has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

15 NOTICES

15.1 Notices to You

You agree that XFERS may provide you communications about your Fazz Earn Account and the Fazz Earn Services electronically. Such communications may be sent by XFERS, or our parent, subsidiaries, affiliates or service providers. XFERS reserves the right to close your Fazz Earn Account if you withdraw your consent to receive electronic communications. Any electronic communications will be considered to be received by you: (1) within 24 hours of the time we post it to our website; or (2) immediately upon our sending of an email to you. Any notice sent to you by postal mail will be considered to be received by you 3 Business Days after we send it.

15.2 Notices to You from our Third Party Service Providers

You authorise us to receive notices and forms on your behalf from third party service providers. XFERS reserves the right to close your Fazz Earn Account or restrict the Fazz Earn Services provided to you if you withdraw your consent to enable us to receive such notices or forms.

15.3 Notices to XFERS

Unless otherwise stated in this Agreement, notice to XFERS must be sent by postal mail to the registered address of XFERS PTE. LTD., Attention: Legal Department.

16 MISC. TERMS

16.1 Limitation of Liability

Notwithstanding anything to the contrary contained here, and subject to Applicable Laws, XFERS and its parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or service providers shall not be liable, whether or not arising out of negligence of each of XFERS and its parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers, for any losses, loss of profits, consequential or special losses, damages, expenses, claims, liability and costs (including cost on a solicitor and client basis) that you may incur or suffer in connection with:

(a) The creation, use, suspension or closure of an Fazz Earn Account; or

(b) Any delay in creation and/or verification of an Fazz Earn Account or suspension and discontinuance of creation and verification of Account; or

(c) Any period where any equipment, software or system is unavailable for processing the Fazz Earn Services; or

(d) Any delay or detention arising from use of an Fazz Earn Account (including locked or suspended Earn Account).

In all other cases, the total liability of XFERS and its parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or service providers shall be limited to the actual amount of direct damages and shall not exceed $500.00 SGD or your Account Balance as of the date your claim arises, whichever is lower.

16.2 Services Limitation

XFERS is not a bank and the Fazz Earn Services are not banking or deposit-taking services. XFERS is not acting as agent, trustee, fiduciary or escrow with respect to your funds.

16.3 No Warranty

THE FAZZ EARN SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OF WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. XFERS, OUR PARENT, SUBSIDIARIES AND AFFILIATES, OUR OFFICERS, DIRECTORS, AGENTS, JOINT VENTURES, EMPLOYEES AND OUR SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. XFERS does not guarantee continuous, uninterrupted or secure access to any part of the Fazz Earn Services, and operation of our site may be temporarily suspended for maintenance or upgrade or interfered with by numerous factors outside of our control. XFERS will make reasonable efforts to ensure that requests for credits or withdrawals involving Fazz Earn Accounts are processed in a timely manner but XFERS makes no representations or warranties regarding the amount of time needed to complete processing because the Fazz Earn Services are dependent upon factors outside of our control. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. This paragraph gives you specific legal rights and you may also have other legal rights that vary from country to country.

16.4 Site Accuracy

The XFERS website may not always be entirely complete or current. In an effort to continue to provide you with as complete and accurate information as possible, information may, to the extent permitted by applicable law, be changed or updated from time to time without notice, including without limitation information regarding our policies and the Fazz Earn Services.

Links to third-party materials (including without limitation any third-party websites) are not controlled by us. XFERS is not responsible for any aspect of the information, content, or services contained in any such third-party materials accessible or linked to from the XFERS website.

16.5 Indemnification

You shall indemnify and hold harmless XFERS in respect of any and all damages, losses (including consequential losses and special damages), costs (including costs on a full indemnity basis), expenses, claims, proceedings or actions suffered or incurred by XFERS or any third party by reason of any breach or non-compliance by you of this Agreement or by XFERS in enforcing any of the terms of this Agreement or preventing any breach thereof.

16.6 Force Majeure Event

Neither XFERS nor any of its parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers shall be liable for non-performance, error, interruption or delay in the performance of their obligations under this Agreement, in the XFERS system’s operations, if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control which includes without limitation: –

(a) Flood, lightning, acts of God, fire, earthquakes, epidemics, pandemics and other natural disasters;

(b) Judgements, legislation, acts, orders, directives, policies, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact;

(c) Power failure;

(d) Acts or defaults of any telecommunications network operator;

(e) Circumstances where communications lines and/or computer systems of XFERS or any of its parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers cannot be used for reason attributable to third party telecommunications carriers; and

(f) Acts or omissions of any service provider or any party for whom XFERS and/or any of its parent, subsidiaries and affiliates, officers, directors, agents, joint ventures, employees or suppliers are/is not responsible.

16.7 Intellectual Property

“XFERS”, “FAZZ”, “STRAITSX” and all other URLs, logos and trademarks related to the Earn Services are either trademarks or registered trademarks of XFERS PTE. LTD. or its licensees. You may not copy, imitate or use them without XFERS’ prior written consent. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of XFERS. You may not copy, imitate, or use them without our prior written consent. You may use HTML logos provided by XFERS through our merchant services or affiliate programs without prior written consent for the purpose of directing web traffic to the Fazz Earn Services. You may not alter, modify or change these HTML logos in any way, use them in a manner that is disparaging to XFERS or the Fazz Earn Services or display them in any manner that implies XFERS’ sponsorship or endorsement. All right, title and interest in and to the XFERS website, any content thereon, the Fazz Earn Services, the technology related to the Fazz Earn Services, and any and all technology and any content created or derived from any of the foregoing is the exclusive property of XFERS and its licensors.

16.8 Personal Data Protection

You acknowledge that you have read and accepted our Privacy Policy, and you give your consent for our collection, use and disclosure of your personal data in a manner described in our Privacy Policy. You may withdraw your consent to any collection, use or disclosure of your personal data by contacting [email protected]. However, please note that we may have to limit your Fazz Earn Account or decline to offer you certain Fazz Earn Services if you withdraw your consent.

16.9 Confidentiality

If you receive Information about another User through the Fazz Earn Services, you must keep the Information confidential and only use it in connection with the Fazz Earn Services. You may not disclose or distribute a User’s Information to a third party or use the Information for marketing purposes, unless you receive that User’s express consent to do so.

16.10 Complete Agreement and Survival

This Agreement, along with any applicable Policies or agreements on the XFERS website, sets forth the entire understanding between you and XFERS with respect to the Fazz Earn Services. Clauses 1 (Interpretation & Definitions), 10 (Closing Your Fazz Earn Account), 13 (Your Liability – Actions We May Take), 14 (Disputes), 15 (Notices) and 16 (Misc. Terms), as well as any other terms which by their nature should survive, will survive the termination of this Agreement. If any provision (or parts thereof) of this Agreement is held to be invalid or unenforceable, such parts of the provision shall be struck out to the extent of the invalidity/unenforceability and the remaining provisions shall be enforced.

16.11 Assignment

You may not transfer or assign any rights or obligations you have under this Agreement without XFERS’ prior written consent.  Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns. XFERS reserves the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time without requiring any action or consent on your part.

16.12 Contract (Rights of Third Parties) Act (Cap. 53B)

All other persons who are not a party to this Agreement have no right under the Contract (Rights of Third Parties) Act (Cap. 53B) to enforce any term of this Agreement.

16.13 Translated Agreement

Any translation of this Agreement is provided solely for your convenience and is not intended to modify the terms of this Agreement. In the event of a conflict between the English version of this Agreement and a version in a language other than English, the English version shall apply.

16.14 No Waiver

No delay or failure on the part of XFERS in exercising any power, right or remedy under this Agreement shall operate as a waiver of such power, right or remedy.

Published Date: 1 August 2022 Effective Date: 1 August 2022

1. We hereby agree to open a USD Account with XFERS PTE. LTD. (“XFERS”) and be bound by the Terms and Conditions of the USD Account.

2. We hereby agree to open a wallex account (“Wallex Account”) with Wallex Technologies Pte. Ltd. (“Wallex”) and further agree and accept the  Wallex’s Terms and Conditions, as amended from time to time. 

3. We hereby agree to open a currencycloud account (“CurrencyCloud Account”) with THE CURRENCYCLOUD LIMITED (“CurrencyCloud”) and further agree and accept the Currencycloud’s Terms, as amended from time to time. 

4. We hereby agree to open a singx account (“SingX Account”) with SINGX SINGAPORE PTE LTD (“SingX”) and further agree and accept the SingX’s Terms of Use, as amended from time to time. We hereby authorise XFERS to work with SingX, a regulated cross-border payment company (license number PS20200369), on our behalf to execute transactions such as payment and FX conversion, including negotiating related commercial terms. 

5. We hereby authorise XFERS to do all things necessary or desirable in connection with the Wallex Account, CurrencyCloud Account and/or SingX Account (“Accounts”) including but not limited to providing any know-your-customer or know-your-business documents including any other information necessary for onboarding and on-going transactional monitoring purposes, operating and/or transacting the Accounts on our behalf in accordance with our instructions and giving instructions to Wallex, CurrencyCloud and/or SingX as the case may be and to generally do all such things as XFERS deems necessary or expedient for all of the foregoing purposes on our behalf.

Terakhir diperbarui pada 6 April 2023

Selamat datang di platform digital Fazz Business (“Platform”) yang dikelola oleh PT XFERS INDONESIA TEKNOLOGI (“Kami” atau “Perusahaan”).

Dengan mengakses dan/atau menggunakan Platform, Anda memahami dan setuju untuk tunduk terhadap Syarat dan Ketentuan ini. Mohon untuk membaca Syarat dan Ketentuan ini dengan seksama dan secara menyeluruh. Dalam hal Anda tidak setuju dengan Syarat dan Ketentuan ini, Anda berhak untuk tidak mengakses dan/atau tidak menggunakan Platform.

A. Penggunaan Platform (The Usage of Platform)

1. Anda dapat mengakses atau menggunakan Platform setelah Anda menyelesaikan proses pendaftaran pada Platform dengan tunduk pada syarat dan ketentuan yang ditentukan dari waktu ke waktu oleh Perusahaan, dan memiliki Akun. Ada beberapa fitur atau layanan pada Platform yang dapat Anda akses atau gunakan hanya jika Anda telah melakukan proses Verifikasi dasar (sebagaimana relevan).
   
2. Anda bertanggung jawab penuh atas setiap dan semua aktivitas yang terjadi di Akun Anda.
   
3. Anda hanya dapat menggunakan Akun Anda sendiri dan berjanji untuk tidak mengizinkan orang lain menggunakan identitas Anda atau Akun Anda. Anda harus melindungi kata sandi Akun Anda setiap akses atau identifikasi yang telah Anda buat atau Perusahaan berikan kepada Anda. Dalam hal terjadi pengungkapan atau kebocoran kata sandi, akses, atau identifikasi Anda yang menyebabkan penggunaan Akun atau identitas Anda oleh pihak ketiga dalam hal apa pun, maka setiap aktivitas atau perintah yang timbul dari Akun tersebut akan dianggap sah dan tetap menjadi tanggung jawab Anda, kecuali Anda telah memberitahukan pengungkapan atau kebocoran tersebut kepada Perusahaan dalam jangka waktu 48 (empat puluh delapan) jam sebelumnya ke saluran yang disediakan oleh Perusahaan.
   
4. Anda berjanji untuk segera memberitahu Perusahaan jika (i) Akun Anda dicuri dan/atau diretas, atau (ii) jika perangkat elektronik atau seluler atau ponsel Anda yang di dalamnya terdapat Platform hilang, dicuri, dan/atau kejadian lainnya yang menyebabkan alat elektronik atau telepon seluler atau telepon genggam tersebut tidak lagi berada dalam penguasaan Anda yang berpotensi mengganggu keamanan atau memungkinkan Akun Anda diakses oleh pihak lain yang tidak berwenang.
   
5. Jika diharuskan oleh ketentuan hukum yang berlaku, Kami berhak dari waktu ke waktu meminta Anda untuk mengisi dan/atau memberikan informasi, data dan/atau dokumen tertentu lainnya yang diperlukan, termasuk secara elektronik, kepada Kami.
   
6. Berdasarkan pertimbangan Kami sendiri, Kami berhak untuk sewaktu-waktu melakukan pemeriksaan terhadap Anda, termasuk namun tidak terbatas pada meminta Anda untuk menunjukkan bukti identitas diri atau dokumen lain yang Kami anggap perlu atau berdasarkan peraturan perundang-undangan yang berlaku diperlukan (termasuk peraturan perundang-undangan yang terkait dengan anti pencucian uang dan pencegahan pendanaan terorisme), dan Anda memahami dan menyetujui bahwa Kami berhak untuk menghentikan atau menolak akses atau penggunaan Platform dalam hal Anda menolak untuk memberikan bukti identitas atau dokumen lainnya.
   
7. Anda harus menghapus semua data dan/atau informasi dari semua perangkat elektronik atau telepon seluler atau ponsel Anda jika Anda menerima atau memperoleh data dan/atau informasi yang tidak terkait dengan Platform atau tidak ditujukan untuk Anda.
   
8. Kecuali secara tegas diizinkan berdasarkan Syarat dan Ketentuan ini, Anda dilarang melakukan hal-hal yang melawan hukum atau tanpa wewenang dan/atau tidak sesuai dengan tujuan kepemilikan Akun dan/atau penggunaan Platform, termasuk namun tidak terbatas pada:
   
   • melanggar hukum atau melanggar hak pihak ketiga;
     
   • melakukan kegiatan atau transaksi yang bertentangan atau tidak sesuai dengan peraturan perundang-undangan yang berlaku, termasuk yang mengandung pornografi dan/atau suku, agama, ras, dan antargolongan (SARA), barang dan/atau jasa yang dilarang, pelanggaran terhadap ketentuan anti pencucian uang dan pencegahan pendanaan terorisme (APUPPT) serta transaksi terkait aktivitas layanan keuangan ilegal lainnya;
     
   • menyebarkan, atau memperbanyak materi yang dilindungi oleh hak cipta, merek dagang, atau hak kekayaan intelektual lainnya dalam bentuk apapun sebelum memperoleh persetujuan terlebih dahulu dari pemiliknya;
     
   • mengunggah, mendistribusikan, menyebarkan, atau memperbanyak materi yang dilindungi oleh hak cipta, merek dagang, atau hak kekayaan intelektual lainnya dalam bentuk apapun sebelum memperoleh persetujuan terlebih dahulu dari pemiliknya;
     
   • menghapus pemberitahuan atau tanda-tanda hak cipta, merek dagang, atau hak kekayaan intelektual lainnya dalam Platform;
     
   • mengakses atau melakukan upaya untuk mendapatkan akses tidak sah ke Platform, atau sistem atau jaringan atau server yang terkait dengannya;
     
   • Dengan cara apapun tanpa hak atau melawan hukum mengubah, menambah, mengurangi, mentransmisikan, memusnahkan, menghilangkan, memindahkan, memindahtangankan, dan/atau menyembunyikan informasi elektronik dan/atau dokumen elektronik milik Perusahaan atau publik tanpa hak atau melawan hukum;
     
   • mengirimkan materi yang mengandung virus, worm, trojan horse, kode, file, skrip, atau program yang merusak, mengganggu, atau membahayakan Platform, atau sistem atau jaringan atau server yang terkait dengannya;
     
   • menghalangi, mengintervensi, mengganggu dan/atau merugikan kinerja, integritas atau kinerja Platform, atau sistem atau jaringan atau server yang terkait dengannya atau data yang terkandung di dalamnya;
     
   • merekayasa balik atau mengakses Platform atau perangkat lunak Perusahaan untuk (i) membuat Platform atau produk atau layanan serupa, (ii) menyalin ide, fitur, fungsi, grafik dan/atau desain Platform, dan/atau (iii) membuat produk atau layanan yang menggunakan ide, fitur, fungsi, grafik dan/atau desain yang serupa dengan Platform;
     
   • menyalin, memodifikasi, mengadaptasi, menerjemahkan, membuat karya turunan dari, mendistribusikan, menyebarkan, mentransmisikan, menjual, menjual kembali, mentransfer, membongkar, menyusun, atau melisensikan atau mensublisensikan bagian mana pun dari Platform;
     
   • membuat tautan ke Platform atau membuat ‘bingkai’ atau ‘cermin’ bagian mana pun dari Platform ke server atau perangkat nirkabel atau berbasis internet;
     
   • meluncurkan program atau skrip, termasuk namun tidak terbatas pada spider web, perayap web, robot web, semut web, pengindeks web, bot, virus, worm, atau program yang menghasilkan atau dapat menghasilkan beberapa permintaan ke server dalam hitungan detik, atau secara tidak sah menghalangi atau membebani kinerja Platform;
     
   • meretas atau mencoba meretas atau membuat modifikasi pada Platform atau sistem atau jaringan atau server yang terkait dengannya yang dimiliki atau dikelola oleh Perusahaan;
     
   • Bertindak seolah-olah Anda adalah orang atau entitas lain atau memberikan kesan atau pernyataan palsu tentang afiliasi atau hubungan Anda dengan seseorang atau entitas; dan/atau;
     
   • Melakukan tindakan atau upaya yang dapat merugikan Perusahaan, dan/atau merusak reputasi atau menyebabkan pencemaran nama baik atau penghinaan terhadap Perusahaan.
     
9. Pengadaan dan segala biaya yang terkait dengan penggunaan alat elektronik atau telepon seluler atau telepon genggam yang Anda butuhkan untuk mengakses atau menggunakan Akun atau Platform sepenuhnya menjadi tanggung jawab Anda, termasuk namun tidak terbatas pada, pembelian dan pembayaran semua biaya yang dikenakan oleh pihak penyedia layanan telekomunikasi untuk paket data internet.

B. Pernyataan dan Jaminan (Representation and Warranties)

1. Pengguna menyatakan dan menjamin dari waktu ke waktu selama akses dan penggunaan Platform oleh Pengguna sebagai berikut:
   
   • Pengguna adalah subjek hukum yang cakap dan berwenang menurut ketentuan hukum yang berlaku untuk melakukan perbuatan hukum, termasuk membuat Akun, menggunakan Platform dan fitur Platform, dan/atau mengikatkan diri pada Syarat dan Ketentuan ini dan/atau Kebijakan Privasi.
     
   • Pembukaan dan/atau penggunaan Akun tidak dimaksudkan atau disasarkan untuk melakukan tindak pidana atau hal-hal yang dilarang berdasarkan peraturan perundang-undangan yang berlaku, termasuk peraturan perundang-undangan tentang anti pencucian uang dan pencegahan pendanaan terorisme, atau untuk melakukan transaksi dalam rangka penipuan, mengaburkan, atau menghindari pelaporan ke Pusat Pelaporan dan Analisis Transaksi Keuangan (PPATK) sesuai dengan peraturan perundang-undangan yang berlaku, dengan ketentuan Pengguna bertanggung jawab penuh dan membebaskan Perusahaan dari segala tuntutan hukum, tuntutan, dan/atau kerugian dalam bentuk apapun yang timbul dari atau sehubungan dengan tindak pidana atau hal-hal yang dilarang berdasarkan peraturan perundang-undangan yang berlaku yang dilakukan oleh Pengguna;
     
   • Pengguna tidak boleh memberikan hak, wewenang dan/atau kuasa dalam bentuk apapun dan dalam keadaan apapun kepada pihak tidak berwenang untuk menggunakan Akun dan/atau mengakses Platform dengan alasan apapun dan dalam keadaan apapun, dan harus bertanggung jawab penuh atas penggunaan Akun tersebut dan/atau akses Platform oleh pihak tidak berwenang terlepas dari kelalaian Pengguna atas penggunaan pihak tidak berwenang tersebut.
     
   • Setiap data dan informasi yang disampaikan atau diserahkan Pengguna kepada Perusahaan terkait penggunaan Akun dan/atau akses Platform adalah benar, akurat dan lengkap, valid, dan/atau tidak menyesatkan dalam bentuk apapun;
     
   • Anda telah membaca dan memahami Syarat dan Ketentuan dan Kebijakan Privasi ini, dan Syarat dan Ketentuan dan Kebijakan Privasi ini adalah kewajiban hukum yang mengikat Anda secara hukum.
     
2. Dalam hal penggunaan Platform dilakukan oleh subjek hukum yang masih di bawah umur atau dibawah perwalian, maka setiap kegiatan atau perintah yang timbul dari penggunaan tersebut dianggap sah dan pemrosesan oleh Perusahaan untuk setiap kegiatan atau perintah tetap menjadi tanggung jawab Pengguna bersama dengan orang tua atau wali (sebagaimana relevan). Perusahaan tidak bertanggung jawab atas segala sebab atau akibat yang timbul dari atau terkait dengan penggunaan Platform yang dilakukan oleh subjek hukum yang masih di bawah umur atau di bawah perwalian.

C. Cidera Janji (Event of Default)

1. “Cidera Janji” terjadi ketika satu atau lebih dari peristiwa berikut terjadi:
   
   • Anda melanggar ketentuan dalam Syarat dan Ketentuan ini, Kebijakan Privasi dan/atau syarat dan ketentuan lain yang diatur dalam Platform;
     
   • penggunaan Akun, Platform, dan/atau fitur atau layanan lain dalam Platform oleh Anda yang bertentangan atau melanggar Syarat dan Ketentuan, Kebijakan Privasi, syarat dan ketentuan lain yang diatur dalam Platform dan/atau peraturan perundang-undangan yang berlaku;
     
   • Pernyataan dan/atau jaminan Anda sehubungan dengan Platform, sebagian atau seluruhnya, tidak sah, tidak lengkap, dan/atau tidak sesuai dengan fakta yang sebenarnya atau menyesatkan;
     
   • Menurut pertimbangan Perusahaan, terdapat hal-hal yang merugikan atau berpotensi merugikan Perusahaan, termasuk namun tidak terbatas pada tindakan dan/atau pola penyalahgunaan dan/atau penipuan atau ketika sistem Perusahaan menunjukkan pola transaksi yang mencurigakan.
     
2. Setelah terjadinya Peristiwa Cidera Janji, Perusahaan berhak untuk:
   
   • mengakhiri atau memblokir akses Anda ke Akun dan/atau Platform, dan/atau mengakhiri Syarat dan Ketentuan ini secara sepihak;
     
   • menolak transaksi yang Anda lakukan yang timbul dari atau terkait dengan Peristiwa Cidera Janji;
     
   • melakukan tindakan dan/atau upaya hukum lainnya untuk membela serta melaksanakan hak-hak Perusahaan sesuai dengan Syarat dan Ketentuan ini serta peraturan perundang-undangan yang berlaku.
     
3. Dalam hal Perusahaan melakukan hal-hal tersebut di atas atas dasar Peristiwa Cidera Janji tetapi Anda memiliki bukti yang kuat bahwa tidak ada Peristiwa Cidera Janji yang terjadi, Anda dapat mengajukan sanggahan atau sanggahan kepada Perusahaan dengan mengajukan bukti. Perusahaan akan segera memeriksa sanggahan atau keberatan tersebut, dan berdasarkan pertimbangannya sendiri menentukan apakah terjadi Cidera Janji dan/atau untuk melanjutkan pelaksanaan hal-hal tersebut di atas.
   
4. Para pihak dengan ini setuju untuk mengesampingkan ketentuan Pasal 1266 KUHPerdata sepanjang ketentuan tersebut memerlukan persetujuan atau keputusan pengadilan untuk mengakhiri Syarat dan Ketentuan ini.
   

D. Pertanggung Jawaban (Liabilities)

1. Anda bertanggung jawab penuh atas validitas, kelengkapan dan keakuratan data dan informasi pribadi yang diberikan sehubungan dengan penggunaan Platform. Perusahaan tidak bertanggung jawab atas segala akibat yang timbul dari ketidakabsahan, ketidakbenaran dan/atau ketidaksesuaian data dan informasi pribadi Anda yang diberikan sehubungan dengan penggunaan Platform.
   
2. Perusahaan tidak membuat pernyataan atau jaminan apapun tentang tidak adanya gangguan, gangguan, atau cacat pada Platform serta keakuratan dan kelengkapan data dan informasi yang tersedia pada Platform. Platform Perusahaan diberikan “sebagaimana adanya” untuk Anda. Anda mengetahui dan menyetujui bahwa Perusahaan tidak bertanggung jawab atas kerugian apa pun, termasuk namun tidak terbatas pada, kehilangan data, kerusakan properti, cedera, atau kerusakan lain dalam bentuk apa pun yang timbul dari atau terkait dengan penggunaan atau tidak dapat menggunakan Platform yang bukan timbul dari atau akibat kesalahan dan/atau kelalaian Perusahaan.
   
3. Anda sepenuhnya memahami dan mengerti upaya Perusahaan untuk selalu mengambil tindakan yang wajar untuk melindungi keamanan Platform dan agar Platform bebas dari virus dan/atau gangguan, dan dalam hal ini Perusahaan tidak dapat menjamin keamanan database atau menjamin bahwa informasi yang Anda berikan kepada Perusahaan tidak akan disadap saat dikirimkan ke Perusahaan. Kecuali ada kesalahan dan/atau kelalaian Perusahaan.
   
4. Kami tidak memberikan pernyataan atau jaminan apa pun, baik secara eksplisit maupun implisit. bahwa: (a) penggunaan Platform akan bebas dari gangguan atau interupsi apa pun; (b) Platform dapat berfungsi dengan baik bila digunakan dengan perangkat keras, perangkat lunak, sistem atau perangkat lain; (c) setiap kesalahan pada Platform akan diperbaiki; dan (d) Platform atau server yang memungkinkan ketersediaan Platform bebas dari virus atau komponen berbahaya.
   
5. Kami tidak berjanji bahwa materi pada Platform sesuai atau tersedia untuk digunakan di lokasi di luar Indonesia. Mengakses Platform dari wilayah di mana konten yang disediakan oleh Platform ilegal atau melanggar hukum adalah dilarang. Apabila Anda memilih untuk mengakses Platform dari tempat lain, Anda dianggap melakukannya atas inisiatif Anda sendiri dan bertanggung jawab untuk mematuhi hukum setempat.
   
6. Anda secara tegas membebaskan Perusahaan, afiliasinya, karyawan, direktur, komisaris, penasihat, dan perwakilan lainnya Perusahaan dari segala tuntutan hukum, tuntutan, kepentingan, kewajiban, kerugian, dan biaya (termasuk biaya jasa hukum) yang timbul dari atau dalam sehubungan dengan penggunaan Platform dan/atau pelanggaran hak pihak ketiga yang timbul dari Platform atau penggunaan tidak sahnya yang bukan timbul dari atau disebabkan oleh kesalahan dan/atau kelalaian Perusahaan.
   

E. Pertanggung Jawaban (Liabilities)

1. Sepanjang Anda selalu mematuhi setiap ketentuan yang terdapat dalam Syarat dan Ketentuan ini, Kami memberikan Anda, lisensi terbatas, non-eksklusif, tidak dapat dialihkan atau tidak dapat dipindahtangankan, dan tidak dapat disublisensikan untuk mengunduh dan memasang salinan Platform di perangkat elektronik atau seluler atau ponsel yang Anda miliki dan/atau gunakan salinan Platform tersebut hanya untuk tujuan non-komersial Anda sendiri.
   
2. ‘FAZZ’ atau ‘fazz’, termasuk nama dan logonya dan layanan Kami dilindungi oleh hak cipta dan hak kekayaan intelektual yang berlaku berdasarkan hukum Republik Indonesia. Kami dan pemberi lisensi (sebagaimana berlaku) adalah pemilik semua hak dan manfaat dari nama, logo, Platform, dan semua hak kekayaan intelektual terkait. Setiap upaya untuk melanggar kekayaan intelektual sebagaimana diatur dalam ketentuan ini memungkinkan Kami untuk mengakhiri hak Anda berdasarkan Syarat dan Ketentuan ini.
   
3. Kami tidak memberikan hak atau lisensi apapun kepada Anda, dan penggunaan Platform tidak dapat diartikan sebagai persetujuan atau pemberian hak atau lisensi apapun kepada Anda oleh Perusahaan, dan setiap bagian Platform akan tetap menjadi milik Perusahaan, kecuali dinyatakan secara tegas dalam Syarat dan Ketentuan ini.

F. Hukum Yang Berlaku (Governing Laws)

Syarat dan Ketentuan ini dan pelaksanaannya diatur oleh dan tunduk pada hukum Republik Indonesia.

G. Penyelesaian Sengketa (Dispute Settlement)

Para Pihak sepakat untuk menyelesaikan setiap perselisihan terkait Syarat dan Ketentuan ini dengan musyawarah untuk mencapai kesepakatan. Apabila perselisihan tersebut tidak dapat diselesaikan secara musyawarah untuk mufakat dalam waktu 30 (tiga puluh) Hari Kalender setelah diterimanya pemberitahuan tertulis oleh salah satu Pihak dari Pihak lainnya mengenai timbulnya suatu perselisihan, maka perselisihan tersebut diselesaikan melalui Pengadilan Negeri Jakarta Selatan.

H. Hubungi Kami (Contact Us)

Anda dapat menyampaikan saran, permintaan, keluhan atau pertanyaan mengenai Platform kepada Kami setiap hari Senin s.d Minggu pada pukul 06.00-24.00 WIB melalui saluran yang disediakan oleh Perusahaan. Dalam menanggapi saran, permintaan, keluhan atau pertanyaan Anda, Kami akan melakukan verifikasi atas informasi atau data Anda. Kami berhak menolak, melanjutkan atau menanggapi saran, permintaan, keluhan atau pertanyaan Anda dalam hal informasi atau data Anda tidak sesuai dengan informasi atau data yang terdapat dalam sistem Kami. Kami akan melakukan verifikasi atas setiap saran, permintaan, keluhan atau pertanyaan Anda dan memberikan tanggapan sesuai dengan Syarat dan Ketentuan ini serta prosedur dan kebijakan internal Kami yang berlaku dari waktu ke waktu setelah menerima saran, permintaan, keluhan atau pertanyaan lengkap dari Anda.

I. Lain-Lain (Others)

1. Untuk dapat menggunakan Platform, Kami dapat meminta Pengguna untuk mengaktifkan cookie selama mengakses atau menggunakan Platform. Dalam hal Pengguna menolak untuk mengaktifkan cookie, akses atau penggunaan Platform dan/atau fungsi atau bagian tertentu dari Platform dapat terpengaruh atau dihentikan.
   
2. Kami dapat menyediakan beberapa tautan tertentu pada Platform yang merujuk atau mengarahkan Anda ke situs atau Platform pihak ketiga. Anda mengetahui dan menyetujui bahwa Perusahaan tidak bertanggung jawab atas informasi, konten, dan/atau materi yang terkandung dalam tautan pihak ketiga tersebut.
   
3. Anda setuju untuk menerima pesan dalam bentuk apapun dari Perusahaan terkait Platform dan/atau fitur pada Platform, termasuk namun tidak terbatas pada layanan pesan singkat (SMS), pesan melalui Platform, pesan melalui Platform lain seperti ‘WhatsApp’ atau ‘ Telegram’, push notification, dan/atau e-mail, dan Anda berjanji untuk memberikan balasan atau tanggapan sebagaimana diminta secara wajar oleh Perusahaan.
   
4. Kami dapat melakukan segala tindakan atau upaya yang mungkin dilakukan berdasarkan ketentuan hukum yang berlaku, termasuk namun tidak terbatas pada, menonaktifkan atau memblokir atau menutup atau tidak memberikan akses ke Akun dan/atau Platform, atau fitur tertentu pada Platform, menyampaikan laporan kepada pihak yang berwenang, memberikan surat peringatan, mengakhiri Syarat dan Ketentuan ini, mengajukan tuntutan atau tuntutan hukum, dan/atau menempuh segala upaya atau proses hukum yang ada berdasarkan ketentuan hukum dan peraturan perundang-undangan yang berlaku, dalam hal terdapat indikasi penipuan, ketentuan palsu dan menyesatkan informasi, data dan/atau dokumen, pelanggaran terhadap Syarat dan Ketentuan ini, Kebijakan Privasi, dan/atau peraturan perundang-undangan yang berlaku oleh Pengguna, Kami dapat melibatkan dan/atau bekerja sama dengan pihak ketiga yang independen dan/atau aparat penegak hukum dalam mengambil tindakan seperti yang disebutkan di atas.
   
5. Kami berhak memantau akses, aktivitas, atau penggunaan Akun dan/atau Platform oleh Pengguna untuk memastikan kepatuhan Pengguna terhadap Syarat dan Ketentuan ini, Kebijakan Privasi dan/atau peraturan perundang-undangan yang berlaku atau perintah pengadilan atau otoritas yang berwenang.
   
6. Syarat dan Ketentuan ini berlaku sejak Anda mengakses Platform dan terus menerus setiap kali Anda mengakses dan/atau menggunakan Platform. Syarat dan Ketentuan ini (bersama dengan Kebijakan Privasi) berlaku sebagai perjanjian yang sah dan diberlakukan secara elektronik sesuai dengan peraturan perundang-undangan yang berlaku serta mengikat Para Pihak. Jika lebih lanjut disyaratkan oleh undang-undang, peraturan yang berlaku dan/atau otoritas pemerintah, Para Pihak setuju untuk menggunakan metode tanda tangan elektronik sebagaimana disyaratkan dan semua biaya yang timbul darinya ditanggung bersama oleh Para Pihak.
   
7. Berdasarkan kebijaksanaan Perusahaan, Kami berhak untuk mengubah Syarat dan Ketentuan ini setiap saat dengan memberikan pemberitahuan kepada Anda. Anda dapat mengakses setiap perubahan Syarat dan Ketentuan ini melalui Platform. Anda akan dianggap menyetujui dan tunduk pada perubahan Syarat dan Ketentuan ini dengan terus mengakses dan/atau menggunakan Platform. Anda bebas untuk tidak mengakses atau tidak menggunakan Platform dalam hal Anda tidak setuju dengan perubahan Syarat dan Ketentuan tersebut.
   
8. Dalam hal terdapat satu atau lebih ketentuan dalam Syarat dan Ketentuan ini yang menjadi tidak berlaku atau tidak dapat dilaksanakan menurut peraturan perundang-undangan yang berlaku, maka ketidakberlakuan, ketidakabsahan, atau tidak dapat dilaksanakannya ketentuan tersebut tidak akan mempengaruhi keabsahan, pelaksanaan, dan keberlakuan ketentuan lain dalam Syarat dan Ketentuan ini.
   
9. Anda tidak dapat mengalihkan sebagian atau seluruh hak dan/atau kewajiban Anda berdasarkan Syarat dan Ketentuan ini. Perusahaan berhak untuk mengalihkan sebagian atau seluruh hak dan/atau kewajibannya kepada pihak lain, sebagaimana akan diberitahukan kepada Anda melalui perubahan Syarat dan Ketentuan ini. Pengalihan tersebut tidak menghilangkan hak dan kewajiban yang telah ada antara Para Pihak sebelum tanggal pengalihan.
   
10. Kepatuhan Standard Keamanan Data Industri Kartu Pembayaran (PCI DSS) – Sepanjang jangka waktu Perjanjian ini, para pihak sepakat untuk tunduk dengan ketentuan yang berlaku atas Standar Keamanan Data Industri Kartu Pembayaran (“PCI DSS”), sebagaimana diubah dari waktu ke waktu. Berdasarkan permintaan, suatu pihak sepakat untuk menyediakan pihak lainnya (dalam hal ini, juga pihak yang meminta) dengan bukti tertulis akan kepatuhannya terhadap PCI DSS.

Diperbaharui sejak 28 Mei 2023

Dengan menggunakan fitur Pay & Receive yang tersedia pada dashboard Fazz Business, baik mengakses, menggunakan dan/atau memproses layanan tersebut, maka Anda sedang menggunakan platform elektronik yang disediakan oleh PT Xfers Indonesia Teknologi dan/atau mitra yang melakukan kerja sama dengan kami (“PT XIT” atau “Kami”). Sehubungan dengan hal tersebut, mohon untuk membaca dan menyetujui langkah-langkah yang diterapkan untuk dapat menggunakan dan menikmati Layanan Fazz Business ini dengan optimal dan oleh karenanya akan dianggap sebagai perjanjian yang mengikat bagi Kami, Mitra kami: PT Inklusi Keuangan Nusantara, dan Anda, khususnya pada saat Anda menggunakan fitur Pay & Receive.

MItra dan Anda secara sendiri-sendiri disebut sebagai “Pihak” dan bersama sama sebagai “Para Pihak”.

I. Lingkup Ketentuan Penggunaan Layanan Pay & Receive

1. Anda  dengan ini setuju untuk menunjuk mitra kami, PT Inklusi Keuangan Nusantara atau mitra lainnya yang bekerja sama dengan kami sebagai penyedia Layanan Pay & Receive yang dibutuhkan oleh Anda dalam menjalankan Bisnis Anda, dan kami dengan ini setuju untuk melaksanakan penyediaan layanan Pay & Receive yang dibutuhkan tersebut.
2. Anda memahami bahwa PT XIT hanya bertindak sebagai penyedia dan pengoperasian atas Dashboard. Sehingga dalam hal Anda menyetujui Syarat dan Ketentuan ini maka hubungan hukum yang timbul adalah antara Anda dan PT Inklusi Keuangan Nusantara untuk selanjutnya disebut sebagai “Mitra”.
3. Selain dari syarat dan ketentuan ini, Anda akan diminta untuk menyetujui syarat dan ketentuan yang telah diatur oleh Mitra apabila ada termasuk namun tidak terbatas pada perjanjian penyediaan layanan apabila relevan.

II. Definisi

Kecuali secara tegas dinyatakan lain atau konteksnya menentukan lain, setiap istilah dalam Perjanjian ini yang diawali dengan huruf kapital di bawah ini memiliki arti sebagai berikut:

1. “Aktivitas-Aktivitas Terlarang” adalah aktivitas-aktivitas yang diuraikan dalam Pasal 7 pada syarat dan ketentuan  ini.
2. “Biaya Layanan” berarti sejumlah biaya yang wajib dibayarkan oleh Anda kepada Mitra untuk setiap Transaksi Berhasil sebagaimana disepakati di dalam Pasal 6 pada Syarat dan Ketentuan ini dan/atau dokumen lain seperti perjanjian (apabila relevan) yang disepakati oleh Para Pihak secara terpisah.
3. “Cadangan” berarti persentase dana di Rekening Anda (didefinisikan di bawah ini) yang kami tahan untuk melindungi terhadap risiko Reversal (didefinisikan di bawah ini), Chargeback (didefinisikan di bawah ini), klaim atau tanggung jawab apapun lainnya yang terkait dengan Rekening Anda dan/atau penggunaan Pay & Receive.
4. “Chargeback” berarti permohonan yang diajukan oleh pengguna secara langsung kepada banknya untuk membatalkan suatu pembayaran.
5. “Dana” berarti sejumlah uang yang ditentukan oleh Anda untuk ditransfer sebagaimana tercantum dalam Perintah Pengiriman Dana.
6. “Dana Dari Pihak Ketiga” berarti sejumlah uang yang diterima dari Pengirim sebagaimana tercantum dalam Perintah Penerimaan Dana. 
7. “Hari Kalender” berarti semua hari mulai dari hari Senin sampai dengan Hari Minggu, termasuk hari libur nasional.
8. “Hari Kerja” berarti hari (tidak termasuk hari Sabtu, Minggu dan hari libur nasional) di mana bank-bank di DKI Jakarta menyelenggarakan kegiatan kliring berdasarkan peraturan atau penetapan Bank Indonesia.
9. “Layanan Pay & Receive” berarti layanan yang terdiri dari layanan Perintah Pengiriman Dana dan layanan Perintah Penerimaan Dana.
10. “Penerima” berarti pihak yang disebut dalam Perintah Pengiriman Dana untuk menerima Dana hasil Layanan Pengiriman Dana.
11. “Pengirim” berarti pihak yang disebut dalam Perintah Penerimaan Dana yang akan mengirim sejumlah uang kepada Anda.
12. “Perintah Penerimaan Dana” berarti perintah yang diberikan oleh Anda kepada Mitra untuk menerima Dana Dari Pihak Ketiga, melalui pentransferan atau pemindahan, kepada Anda  baik secara manual pada dashboard yang disediakan oleh Mitra, dengan mengunggah excel file dalam format CSV pada dashboard yang disediakan oleh Mitra  dengan ketentuan bahwa jumlah uang yang  diinformasikan akan disetor oleh Pengirim sesuai dengan jumlah Dana Dari Pihak Ketiga. 
13. “Perintah Pengiriman Dana” berarti perintah yang diberikan oleh Anda kepada Mitra untuk mentransfer atau memindahkan sejumlah Dana kepada Penerima, baik secara manual pada dashboard yang disediakan oleh Mitra, dengan mengunggah excel file dalam format CSV pada dashboard yang disediakan oleh Mitra dengan ketentuan bahwa seluruh Dana dan Biaya Layanan telah ditransfer oleh Anda ke Rekening Mitra.
14. “Rekening Anda” berarti rekening Bank yang ditentukan oleh Anda untuk kepentingan pelaksanaan Perjanjian ini yang dapat berubah sebagaimana diberitahukan secara tertulis dari waktu ke waktu oleh Anda kepada Mitra, yang pada Tanggal Berlaku adalah sebagaimana disampaikan pada Perjanjian.
15. “Rekening Mitra” berarti rekening Bank yang ditentukan oleh Mitra untuk kepentingan pelaksanaan Pay & Receive yang dapat berubah dari waktu ke waktu sebagaimana ditampilkan pada sistem elektronik Mitra pada saat Anda membuat Perintah Pengiriman Dana.
16. “Reversal” berarti Mitra mengembalikan pembayaran/transfer yang Anda telah terima karena (a) pembayaran/transfer tersebut tidak dibatalkan oleh bank pengirim, (b) pembayaran/transfer tersebut terkirim kepada Anda karena kesalahan Mitra, Mitra induk, anak Mitra, afiliasinya, atau setiap anak Mitra langsung Mitra, (c) pengirim pembayaran/pihak yang melakukan transfer tidak memiliki izin untuk mengirim pembayaran (contohnya: pengirim menggunakan rekening curian), (d) pengirim pembayaran/pihak yang melakukan transfer melakukan kekeliruan dengan mengirim banyak pembayaran/melakukan banyak transfer, atau kesalahan nyata atau jelas lainnya, (e) Anda menerima pembayaran/transfer untuk kegiatan-kegiatan yang melanggar Perjanjian ini, atau setiap kebijakan atau pengaturan lainnya, atau (f) Mitra telah menetapkan klaim terhadap Anda.
17. “Transaksi Berhasil” berarti Transaksi Berhasil Sehubungan Dengan Layanan Penerimaan Dana dan/atau Transaksi Berhasil Sehubungan Dengan Layanan Pengiriman Dana.
18. “Transaksi Berhasil Sehubungan Dengan Layanan Penerimaan Dana” berarti setiap Layanan Penerimaan Dana yang berhasil dilakukan oleh Mitra menurut syarat dan ketentuan Perjanjian ini, yang dibuktikan dengan diterimanya Dana Dari Pihak Ketiga pada Rekening Anda yang dapat dibuktikan dengan data mutasi rekening bank atau diterimanya Dana Dari Pihak Ketiga pada rekening tampungan Anda pada Rekening Mitra yang dapat dibuktikan dengan telah diterima Dana Dari Pihak Ketiga tersebut pada Rekening Mitra.
19. “Transaksi Berhasil Sehubungan Dengan Layanan Pengiriman Dana” berarti setiap Layanan Pengiriman Dana yang telah berhasil dilakukan oleh Mitra menurut syarat dan ketentuan Perjanjian ini, yang dibuktikan dengan diterimanya Dana pada rekening Penerima yang dapat dibuktikan dengan data mutasi rekening bank Penerima atau Rekening Mitra.

III. Ketentuan Layanan Pay & Receive

1. Transfer dana melalui Dashboard Fazz Business yang diaksep oleh sistem Mitra hanya dapat Anda lakukan sebagai pengguna terverifikasi maksimal senilai saldo Anda yang tersedia pada saat akan melakukan transfer, dikurangi biaya jasa yang berlaku. PT XIT akan menginformasikan kepada Anda biaya jasa yang berlaku tersebut.
2. Mitra dapat menetapkan nilai minimal dan/atau maksimal transfer yang dapat Anda otorisasi untuk setiap transfer. Perubahan nilai minimal dan/atau maksimal transfer akan PT XIT beritahukan kepada Anda.
3. Mitra akan memproses transfer dana Business sesuai dengan instruksi Anda. Anda harus memastikan bahwa Anda telah memasukkan tujuan atau penerima transfer yang benar. Transfer yang telah diproses sesuai dengan instruksi Anda tidak dapat dikembalikan, termasuk apabila Anda memasukkan jumlah, tujuan atau penerima transfer yang salah.
4. Ketika Anda bermaksud untuk melakukan transfer saldo uang elektronik atau melalui Dashboard Fazz Business, PT XIT dapat mengungkapkan nama lengkap terdaftar Anda dan data lainnya kepada penerima transfer. Ketika pengirim transfer bermaksud untuk melakukan transfer kepada Anda, PT XIT dapat mengungkapkan nama lengkap terdaftar Anda dan data lainnya kepada pengirim transfer.
5. PT XIT dapat menyediakan Anda berbagai metode untuk transfer dana melalui Dashboard Fazz Business, termasuk melalui tautan yang dapat Anda bagikan di luar Dashboard dan/atau tautan lainnya sebagaimana relevan. Anda sepenuhnya memahami dan bertanggung jawab untuk menjaga keamanan dan kerahasiaan tautan tersebut, termasuk hanya membagikan tautan ke penerima sebagaimana ditentukan oleh Anda dan/atau cara-cara lainnya sebagaimana relevan untuk menjaga keamanan dan kerahasiaan tautan tersebut. Anda setuju bahwa setiap instruksi transfer yang dibuat melalui akun Fazz Business Anda dari Dashboard, tautan yang dapat dibagikan di luar Dashboard atau Mitra Platform Resmi akan dianggap telah diotorisasi oleh Anda oleh karenanya PT XIT akan memproses transfer saldo Anda atau melalui akun seperti yang diinstruksikan oleh Anda.
6. Jika Anda menyampaikan instruksi transfer dana atau melalui Dashboard Fazz Business, baik melalui Dashboard atau Mitra Platform Resmi, yang ditujukan untuk diterima oleh seseorang: i) dengan identifikasi digital tertentu, termasuk nomor telepon, surat elektronik tertentu dan/atau identifikasi digital lainnya yang dapat diterapkan secara wajar, yang tidak terhubung dengan atau belum membuka akun Fazz Business; atau ii) secara aktif melalui tindakan penerimaan tertentu oleh penerima sebagaimana dipersyaratkan oleh metode transfer yang Anda pilih, maka PT XIT dapat memilih untuk memproses atau tidak memproses instruksi tersebut. PT XIT dapat menyimpan dana tersebut terlebih dahulu dan mensyaratkan penerima untuk: i) melakukan registrasi akun Fazz Business dalam jangka waktu tertentu; atau ii) secara aktif setuju untuk menerima dana melalui tindakan tertentu sebagaimana dipersyaratkan oleh metode transfer yang Anda pilih untuk dapat menerima saldo Fazz Business yang Anda transfer. Dalam hal mana jika penerima tujuan tidak melakukan registrasi Fazz Business dalam jangka waktu yang PT XIT tentukan, maka dana tersebut akan dikembalikan ke Dashboard Fazz Business Anda.
7. Setiap kendala dan/atau kerugian yang timbul terkait dengan transfer karena kegagalan sistem Mitra Platform Resmi atau sistem pihak ketiga lainnya tidak akan menjadi tanggung jawab PT XIT. Namun, jika PT XIT menerima keluhan dari Anda tentang masalah tersebut, maka PT XIT dapat, berdasarkan kebijaksanaan PT XIT, meneruskan keluhan Anda kepada Mitra Platform Resmi tersebut atau kepada pihak ketiga terkait untuk tindak lanjutnya.

IV. Hak dan Kewajiban Anda

1. Tanpa mengesampingkan kewajiban-kewajiban Anda lainnya berdasarkan Perjanjian dan Syarat dan Ketentuan ini, Anda wajib untuk:

2. Anda berhak untuk:

a. menggunakan Pay & Receive yang diselenggarakan oleh Mitra sesuai dengan syarat dan ketentuan Perjanjian dan Syarat dan Ketentuan ini;

b. segera mendapatkan laporan mengenai Pay & Receive dan Transaksi Berhasil yang akurat dan lengkap dari Mitra dalam jangka waktu paling lambat 20 (dua puluh) menit sejak Perintah Penerimaan Dana dan Perintah Pengiriman Dana diberikan oleh Anda (“Laporan Transaksi”), untuk menghindari keragu-raguan laporan yang dimaksud dalam  Syarat dan Ketentuan ini adalah laporan mengenai status transaksi, baik merupakan transaksi yang tertunda, berhasil atau ditolak, dan tidak akan diartikan laporan mengenai keberhasilan diterimanya dana oleh pihak yang dituju sebagaimana dimaksud dalam masing-masing Layanan Penerimaan Dana dan Layanan Pengiriman Dana sebagaimana relevan. 

c. dalam hal Layanan Pengiriman Dana gagal atau belum diterima pada rekening Penerima sampai dengan berakhirnya hari di mana Perintah Pengiriman Dana diterima oleh Mitra, memilih untuk: (i) memperoleh pengembalian secara penuh atas seluruh Dana dan Biaya Layanan dalam jangka waktu paling lambat 3 (tiga) Hari Kalender sejak tanggal diterimanya Perintah Pengiriman Dana dari Anda; atau (ii) memperoleh penyelesaian Layanan Pengiriman Dana agar Dana diterima pada rekening Penerima sesuai Perintah Pengiriman Dana dalam jangka waktu paling lambat 1 (satu) Hari Kalender sejak tanggal diterimanya Perintah Pengiriman Dana tersebut dari Anda. 

V. Hak dan Kewajiban Mitra

1. Tanpa mengesampingkan kewajiban-kewajiban Mitra lainnya berdasarkan Perjanjian dan Syarat dan Ketentuan ini, Mitra sebagaimana difasilitasi oleh PT XIT,  wajib untuk:

a. memastikan ketersediaan sistem dan jaringan untuk penyediaan Pay & Receive yang andal dan terjamin keamanan dan akurasinya kepada Anda sesuai dengan syarat dan ketentuan Syarat dan Ketentuan ini;

b. segera menyiapkan dan menyampaikan laporan mengenai Pay & Receive dan Transaksi Berhasil secara akurat dan lengkap untuk kepentingan Anda dalam jangka waktu paling lambat 20 (dua puluh) menit sejak Perintah Penerimaan Dana dan Perintah Pengiriman Dana diberikan oleh Anda;

c. dalam hal Layanan Pengiriman Dana gagal atau belum diterima pada rekening Penerima sampai dengan berakhirnya hari di mana Perintah Pengiriman Dana diterima, segera memberitahukan kepada Anda dan kemudian melaksanakan instruksi yang diberikan oleh  Anda;

d. bertanggung jawab atas keamanan, kelancaran, dan kelayakan Pay & Receive, termasuk perlindungan data pribadi, agar selalu dapat berjalan dengan baik, aman, layak, dan terkendali untuk digunakan oleh Anda sesuai dengan syarat dan ketentuan Syarat dan Ketentuan ini;

e. menginformasikan kepada Anda mengenai ketersediaan proses transfer dari bank yang digunakan oleh Anda ke bank tujuan yang diinformasikan oleh Anda, dengan ketentuan jika proses transfer tidak dapat dilakukan, maka Perintah Pengiriman Dana yang masuk ke sistem Mitra akan dibatalkan dan Dana berikut dengan Biaya Layanan akan dikembalikan kepada Anda pada hari yang sama; dan

f. memberitahu Anda dalam waktu 2 (dua) Hari Kalender sebelumnya secara tertulis apabila terdapat perbaikan atau pemeliharan jaringan, sistem, perangkat lunak dan/atau perangkat keras Mitra yang dapat mempengaruhi kegiatan Pay & Receive.

2. Mitra  berhak untuk:

a. menerima pembayaran Biaya Layanan dari Anda sesuai dengan jumlah dan perhitungan yang tercantum pada Perjanjian; dan 

b. menentukan batas limit transaksi harian Pay & Receive yang dapat dilakukan Anda (“Limit Transaksi”) dari waktu ke waktu. Dalam hal Mitra menentukan adanya Limit Transaksi kepada Anda, Mitra akan melakukan pemberitahuan tertulis sebelumnya kepada Anda sebelum diberlakukannya Limit Transaksi tersebut (“Pemberitahuan Limit Transaksi”). Penggunaan Anda secara berkelanjutan atas Pay & Receive setelah diberikannya Limit Transaksi, dan tidak adanya pemberitahuan tertulis untuk mengakhiri Pay & Receive dalam waktu 7 (tujuh) Hari Kerja setelah diberikannya Pemberitahuan Limit Transaksi merupakan persetujuan Anda atas Limit Transaksi yang ditetapkan, dan oleh karenanya Anda tidak akan melakukan keberatan, tuntutan, gugatan, klaim atau dengan alasan apapun meminta pertanggung jawaban kepada Mitra  sehubungan dengan ditetapkannya Limit Transaksi.  

c. Dalam hal Dana Dari Pihak Ketiga sehubungan Layanan Penerimaan Dana tidak dikirimkan oleh Pengirim, dikirimkan dengan jumlah yang tidak sesuai Perintah Penerimaan Dana atau belum diterima oleh Mitra sampai dengan berakhirnya hari sebagaimana  Perintah Penerimaan Dana diterima oleh Mitra, dan tanpa kesalahan atau kekeliruan oleh Mitra pada kejadian      tersebut, Mitra tidak akan memiliki tanggung jawab untuk mengirimkan uang dalam jumlah berapapun kepada Anda, dan Anda tidak akan meminta Mitra bertanggung jawab atas hal tersebut.

VI. Biaya Layanan dan Pajak

Biaya Layanan adalah dalam jumlah sebagaimana ditentukan pada Perjanjian. Biaya Layanan dapat diubah berdasarkan kesepakatan bersama PARA PIHAK. Mitra dapat mengusulkan untuk dilakukannya  diskusi atau negosiasi untuk perubahan Biaya Layanan, Mitra harus memberikan pemberitahuan tertulis 20 (dua puluh) hari kalender sebelumnya kepada Anda.

VII. Larangan 

Sehubungan dengan penggunaan Layanan Pay & Receive, atau selama berlangsungnya interaksi Anda dengan Mitra, para pengguna Anda, para pengguna Mitra lainnya, atau pihak ketiga, Anda tidak akan:

1. Melanggar Perjanjian ini atau setiap kebijakan atau pengaturan lainnya yang telah disepakati oleh Anda dengan Mitra;
2. Melanggar atau berupaya melanggar hukum, undang-undang, ordonansi, atau peraturan apapun yang berlaku termasuk tetapi tidak terbatas pada undang-undang yang terkait dengan pencucian uang dan pendanaan terorisme, dan peraturan yang terkait dengan sanksi;
3. Melanggar hak cipta, paten, merek dagang, rahasia dagang atau hak kekayaan intelektual lainnya, atau hak publisitas atau privasi milik Mitra atau pihak ketiga;
4. Menjual barang atau menyediakan layanan yang (atas diskresi mutlak Mitra tidak dikehendaki, meragukan atau tidak bermoral;
5. Menggunakan layanan yang terkait dengan skema piramida atau ponzi, program matriks, skema “menjadi kaya dengan cepat” lainnya atau program pemasaran berjenjang (multi-level marketing) yang berisiko merugikan masyarakat (publik) atau pihak-pihak tertentu berdasarkan penilaian internal Mitra;
6. Memberikan Informasi palsu, tidak akurat atau menyesatkan;
7. Melakukan aktivitas dan/atau transaksi yang berpotensi menipu atau mencurigakan;
8. Menolak bekerja sama dalam suatu penyelidikan atau memberikan konfirmasi identitas Anda atau Informasi apapun yang Anda berikan kepada Mitra;
9. Mengendalikan suatu rekening yang bertautan dengan rekening lain yang telah melakukan salah satu Aktivitas-Aktivitas Terlarang ini;
10. Menjalankan usaha Anda atau menggunakan Layanan dengan cara yang menimbulkan atau dapat menimbulkan keluhan, sengketa, Klaim, Reversal, Chargeback, biaya, denda, penalti dan tanggung jawab lainnya kepada Mitra, para pengguna Anda, Para Pengguna Mitra lainnya, atau pihak ketiga atau Anda;
11. Mengungkapkan atau membagikan informasi lainnya milik Pengguna Mitra kepada pihak ketiga atau menggunakan Informasi tersebut untuk keperluan pemasaran, kecuali jika Anda memiliki izin untuk melakukannya;
12. Mengirim surel yang tidak diminta (unsolicited email) kepada Pengguna Mitra atau menggunakan Layanan untuk menagih pembayaran untuk mengirim, atau membantu mengirim, surel yang tidak diminta kepada pihak ketiga;
13. Mengambil tindakan yang memberikan beban yang tidak wajar atau beban besar yang tidak proporsional terhadap infrastruktur kami;
14. Memfasilitasi virus, trojan horse, worms atau rutinitas pemrograman komputer lainnya yang dapat merusak, secara merugikan mengganggu, secara diam-diam menyadap atau mengambil alih sistem, data atau Informasi apapun;
15. Menggunakan proxy anonim;
16. Menggunakan robot, spider, perangkat automatik lainnya, atau proses manual untuk memantau atau menyalin platform/aplikasi kami tanpa izin tertulis kami sebelumnya;
17. Menggunakan perangkat, perangkat lunak atau rutinitas apapun untuk menghindari robot exclusion header kami, atau mengganggu atau berupaya mengganggu platform/aplikasi kami atau Layanan Pay & Receive; atau
18. Mengambil tindakan apapun yang dapat menyebabkan kami kehilangan salah satu layanan dari penyedia layanan Internet, pemroses pembayaran kami, atau pemasok lainnya.

VIII. Service Level Agreement

1. Limit per transaksi atas Pay & Receive akan ditentukan oleh PT XIT sesuai dengan  penilaian hasil tinjauan PT XIT dan/atau Mitra.
2. Seluruh transaksi (kecuali transaksi RTGS) yang diterima Mitra akan diproses real time tanpa ada pembatasan waktu aktif (24 jam active) dengan ketentuan bahwa tidak ada gangguan pada rekanan. Untuk transaksi RTGS tunduk pada jam operasional RTGS pada bank.
3. Dana Dari Pihak Ketiga sehubungan  Layanan Penerimaan Dana dan Dana sehubungan dengan Layanan Pengiriman Dana  akan dianggap telah diproses oleh Mitra ketika Anda mendapatkan Laporan Transaksi.

IX. Pengembalian Dana (Refund)

1. Jika Anda meminta pengembalian dana atas transaksi menggunakan Dashboard Fazz Business, maka PT XIT akan memproses pengembalian dana ke rekening terdaftar Anda berdasarkan permintaan dari Anda sepanjang disebabkan oleh kesalahan dan/atau kelalaian dari sistem Mitra dan/atau PT XIT. Anda mengakui bahwa Mitra dan/atau PT XIT tidak bertanggung jawab dalam hal terjadi fraud, kesalahan dan/atau kelalaian yang dilakukan oleh Anda dalam melakukan transaksi.
2. Anda dapat mengajukan pengembalian dana dengan menyampaikan klaim kepada PT XIT selambat-lambatnya dalam waktu 7 (tujuh) hari kalender sejak tanggal transaksi dengan menyampaikan bukti pendukung yang cukup. Dalam hal demikian PT XIT akan memproses pengembalian dana ke Dashboard Fazz Business Anda berdasarkan hasil tinjauan PT XIT atas klaim tersebut.
3. Jika Anda meminta pengembalian dana atas transaksi menggunakan instrumen pembayaran lain melalui Dashboard Fazz Business, maka ketentuan berikut berlaku. Klaim pengembalian dana tersebut dapat disampaikan langsung kepada Mitra Platform Resmi. PT XIT akan memproses pengembalian dana ke instrumen pembayaran Anda atau ke Dashboard Fazz Business Anda berdasarkan permintaan Mitra Platform Resmi. Selain itu Anda dapat menyampaikan klaim pengembalian dana PT XIT selambat-lambatnya dalam waktu 7 (tujuh) hari kalender sejak tanggal transaksi dengan menyampaikan bukti pendukung yang cukup. Dalam hal demikian PT XIT akan memproses pengembalian dana ke instrumen pembayaran Anda atau ke saldo uang elektronik Fazz Business Anda berdasarkan hasil tinjauan PT XIT atas klaim tersebut.

X. Pemblokiran Aku

1. Atas permintaan Anda, PT XIT akan memblokir akun Fazz Business Anda dan penggunaan layanan Fazz Business dengan akun Fazz Business Anda. Selain itu, jika menurut pertimbangan PT XIT, terjadi hal-hal yang merugikan dan/atau dapat merugikan PT XIT atau Anda atau pihak ketiga lainnya, PT XIT juga akan melakukan pemblokiran tersebut. Namun demikian, PT XIT menyediakan jalur pengajuan keluhan bagi Anda untuk menghentikan pemblokiran tersebut.
2. Pemblokiran akun dapat terjadi karena kejadian-kejadian berikut ini:

a. Laporan Anda bahwa telepon selular Anda hilang atau telah dicuri atau diretas;

b. Perintah pemblokiran yang diterbitkan oleh institusi pemerintah atau moneter atau berdasarkan perintah pengadilan;

c. Penggunaan akun Fazz Business dan/atau layanan Fazz Business Anda dengan cara yang bertentangan dengan Ketentuan ini, ketentuan penggunaan Dashboard, syarat dan ketentuan lain yang berlaku untuk fitur atau layanan lain dalam Dashboard, Kebijakan Privasi PT XIT dan setiap ketentuan hukum dan peraturan perundang-undangan yang berlaku, termasuk namun tidak terbatas pada penipuan, penggunaan dokumen palsu;

d. Alasan lain yang merugikan Anda atau PT XIT, termasuk tindakan curang dan tindakan penipuan; atau

e. ketika sistem PT XIT menangkap pola transaksi keuangan yang mencurigakan; dan/atau

f. Kejadian-kejadian lain yang secara wajar dapat menjadi alasan pemblokiran akun Anda.

3. Jika akun Fazz Business Anda diblokir dan Anda memiliki bukti yang kuat bahwa tidak ada hal mencurigakan yang terjadi, Anda dapat mengajukan keluhan Anda sesuai dengan yang tertera pada Ketentuan ini. Setelah memeriksa keluhan Anda, PT XIT dapat menentukan untuk mengakhiri atau melanjutkan pemblokiran akun Fazz Business Anda. Pemblokiran tidak akan diteruskan secara tidak wajar apabila PT XIT memutuskan bahwa hal-hal yang mengakibatkan terjadinya pemblokiran telah berakhir.

4. Setiap saat PT XIT memiliki keleluasaan penuh untuk menonaktifkan sementara atau secara permanen akses Anda ke akun Fazz Business Anda pada Mitra Platform Resmi manapun dan/atau sebagian atau semua fitur dan layanan Fazz Business pada Mitra Platform Resmi manapun dan penonaktifan tersebut akan PT XIT beritahukan kepada Anda dalam hal terjadi penonaktifan akses Anda ke akun Fazz Business Anda.

XI. Penolakan Transaksi

PT XIT dapat menolak transaksi yang dilakukan oleh Anda jika sistem PT XIT menangkap pola transaksi mencurigakan, jika Anda melanggar sebagian atau seluruh Ketentuan ini dan/atau melanggar ketentuan hukum dan peraturan perundang-undangan yang berlaku.

XII. Biaya

1. Dalam penggunaan Layanan Fazz Business di Dashboard atau di Mitra Platform Resmi, maka Anda dapat dikenakan biaya, termasuk biaya pengisian (top-up), penarikan (withdrawal), transfer dan/atau biaya transaksi yang dilakukan melalui saluran Mitra Platform Resmi, pihak ketiga, sebagaimana yang dapat ditetapkan oleh PT XIT, Mitra Platform Resmi dan/atau pihak ketiga tersebut lainnya yang terkait, biaya atas pengaktifan kembali akun Fazz Business yang telah dinonaktifkan dan/atau biaya lainnya sebagaimana yang dapat dikenakan secara wajar. PT XIT akan memberitahukan kepada Anda apabila ada perbedaan jumlah biaya yang dikenakan oleh Fazz Business.
2. Dalam penggunaan Layanan Dashboard Fazz Business di Dashboard atau di Mitra Platform Resmi, maka Anda dapat dikenakan biaya, termasuk namun tidak terbatas pada biaya transfer dan/atau biaya transaksi menggunakan instrumen pembayaran selain uang elektronik Fazz Business, sebagaimana yang dapat ditetapkan oleh PT XIT. PT XIT akan menginformasikan kepada Anda apabila ada perbedaan jumlah biaya yang dikenakan.
3. Biaya lain yang dikenakan pihak ketiga selain PT XIT secara langsung kepada Anda tanpa melalui PT XIT, seperti biaya terkait instrumen pembayaran yang dikenakan oleh penerbit instrumen pembayaran Anda, merupakan tanggung jawab pihak ketiga tersebut dan berada di luar kendali PT XIT.
4. Biaya layanan yang akan dibebankan kepada Anda adalah:

Jenis Layanan Type of Services	Biaya per-Transaksi Fee per-Transaction		Keterangan  Remarks
Layanan Pengiriman Dana (Pay & Receive)    Disbursement Services (Pay & Receive)	Transfer ke semua bank	Rp4.500,- / transaksi
Layanan Penerimaan Dana (Pay & Receive) Accepting Payment Service (Pay & Receive)	Virtual Account  semua bank	Rp4.500,- /  transaksi
	Retail (Alfamart, Alfamidi, Alfa Express, Lawson, DANDAN)	Rp6.000,- / transaksi
	Retail (Indomaret)	Rp7.500,- / transaksi
	QRIS	0,7% / transaksi
	E-Money (ShopeePay)	1,5% / transaksi

*seluruh harga diluar PPN 11% / all fees exclude 11% VAT

Catatan / Notes:

5. Biaya akan dikenakan langsung di setiap transaksi di akun Fazz Business. Di akhir bulan, PT XIT  akan menerbitkan dan menyampaikan invoice berisikan detail pajak dan biaya. Anda wajib melakukan pembayaran selambat-lambatnya 14 (empat belas) hari kerja untuk melakukan pembayaran kepada PT XIT.

XIII. Tanggung Jawab Anda

Sebagai tambahan dari tanggung jawab Anda yang diatur dalam bagian lain dari Ketentuan ini, Anda bertanggung jawab atas:

1. Keamanan dan kepemilikan telepon seluler atau perangkat lainnya dari Anda yang digunakan untuk mengakses akun Fazz Business Anda termasuk dengan secara wajar menjaga dan menyediakan sumber penyimpanan yang cukup untuk mencegah kegagalan atau gangguan atas setiap proses layanan Fazz Business yang disebabkan oleh kegagalan fungsi telepon seluler atau perangkat lainnya dari Anda;
2. Kemanan dan validitas nomor telepon seluler Anda yang Anda daftarkan untuk mengakses akun Fazz Business, karenanya PT XIT tidak bertanggung jawab atas setiap klaim yang timbul jika nomor telepon seluler yang Anda daftarkan dikuasai oleh pihak lain, menjadi tidak aktif berdasarkan kebijakan Mitra telekomunikasi dan/atau menjadi dormant;
3. Kerahasiaan Kode Sandi Sekali Pakai (OTP) yang dikirim kepada Anda, Nomor Identifikasi Pribadi (PIN) yang ditetapkan oleh Anda dan/atau setiap kode verifikasi lainnya yang sepatutnya dikuasai hanya oleh Anda;
4. Setiap transaksi melalui akun Fazz Business Anda, Anda wajib memastikan bahwa transaksi tersebut adalah sah dan tidak melanggar ketentuan pada Syarat dan Ketentuan Pay & Receive ini. Dalam hal ditemukan adanya pelanggaran, maka PT XIT berhak untuk melakukan tindakan lanjut termasuk namun tidak terbatas pada melakukan pemblokiran akun untuk sementara dan/atau tindakan lain yang dianggap perlu oleh PT XIT;
5. Anda wajib berhati-hati ketika menggunakan akun Fazz Business Anda dan/atau layanan Fazz Business, termasuk ketika memilih menu transaksi, tujuan pembayaran, memasukkan nilai pembayaran dan lain sebagainya. Anda akan memastikan bahwa Anda hanya akan mengikuti instruksi transaksi yang diterbitkan oleh Fazz Business sesuai transaksi yang Anda setujui; dan
6. Setiap kerugian, klaim, tuntutan dan/atau biaya yang timbul, termasuk dari pihak lain kepada PT XIT, yang timbul karena pelanggaran terhadap Ketentuan ini, kelalaian Anda dalam menggunakan akun Fazz Business, layanan Fazz Business, fitur Fazz Business dalam Dashboard dan/atau Mitra Platform Resmi manapun, termasuk yang dikarenakan oleh ketidakhati-hatian dalam bertindak, kecerobohan atau penyalahgunaan akun Fazz Business dan/atau layanan Fazz Business oleh Anda atau pihak lain yang menggunakan akun Fazz Business Anda.

XIV. Tanggung Jawab PT XIT

1. PT XIT tidak bertanggung jawab atas kerugian tidak langsung dan immateril, termasuk biaya, bunga, kerusakan atau kerugian dalam bentuk atau jenis apapun (termasuk cidera pribadi, tekanan emosional dan hilangnya data, barang, pendapatan, laba, penggunaan atau keuntungan ekonomis lainnya) yang Anda atau pihak ketiga alami.
2. PT XIT tidak bertanggung jawab atas setiap kerugian, termasuk biaya, bunga, kerusakan atau kerugian dalam bentuk atau jenis apapun (termasuk cidera pribadi, tekanan emosional dan hilangnya data, barang, pendapatan, laba, penggunaan atau keuntungan ekonomis lainnya) yang Anda atau pihak ketiga alami karena kesalahan Anda atau pihak ketiga selain PT XIT, termasuk pelaku usaha dan mitra yang menyediakan kanal pengisian (top-up) dan penarikan (withdraw).
3. PT XIT tidak bertanggung jawab atas setiap kerugian, termasuk biaya, bunga, kerusakan atau kerugian dalam bentuk atau jenis apapun (termasuk cidera pribadi, tekanan emosional dan hilangnya data, barang, pendapatan, laba, penggunaan atau keuntungan ekonomis lainnya) yang terjadi karena kesalahan, kelalaian, dan/atau kegagalan sistem dari Mitra Platform Resmi, legalitas barang, fraud baik yang dilakukan oleh Pengguna atas Anda atau Anda, dan/atau layanan yang disediakan dalam Mitra Platform Resmi, juga keselamatan dan keamanan transaksi Anda yang terjadi di Mitra Platform Resmi.
4. PT XIT hanya bertanggung jawab atas kerugian langsung, yakni jumlah yang senyatanya dibayar, yang timbul atau sehubungan dengan penggunaan akun Fazz Business Anda, yang dapat dibuktikan baik oleh Anda atau PT XIT bahwa pelanggaran atau kesalahan atas Ketentuan ini telah terjadi oleh PT XIT. Dalam setiap hal apapun, maksimal tanggung jawab PT XIT hanya terbatas pada jumlah saldo terakhir Fazz Business Anda yang ada di sistem PT XIT atau Rp. 10.000.000 (sepuluh juta Rupiah), mana yang lebih rendah.

XV. Ganti Rugi

1. Dengan mendaftar dan menggunakan akun Fazz Business dan layanan Fazz Business, Anda setuju untuk membebaskan PT XIT, pihak yang memberi lisensi kepada PT XIT, afiliasi PT XIT dan setiap pegawai, direktur, komisaris, karyawan, wakil dan agen PT XIT, dari dan terhadap setiap dan seluruh klaim, biaya, kerusakan, kerugian, tanggung jawab dan pengeluaran (termasuk biaya advokat) yang timbul atau sehubungan dengan:

a. Pelanggaran Anda atas Ketentuan ini atau ketentuan hukum dan peraturan perundang-undangan yang berlaku, baik yang direferensikan atau yang tidak direferensikan dalam Ketentuan ini;

b. Pelanggaran Anda atas hak pihak ketiga lainnya sehubungan dengan Fazz Business dan/atau layanan Fazz Business;

c. Setiap penggunaan atau penyalahgunaan Fazz Business dan/atau layanan Fazz Business oleh Anda atau pihak lain menggunakan akun Anda;

d. Setiap kesalahan yang dilakukan oleh pihak selain PT XIT, baik yang disengaja maupun berupa kelalaian; atau

e. Pemblokiran akun Fazz Business Anda berdasarkan hal-hal yang diatur dalam Ketentuan ini.

2. Ketentuan ganti rugi ini akan tetap berlaku walaupun akun Fazz Business Anda ditutup.

XVI. Hukum yang Berlaku dan Penyelesaian Perselisihan 

1. Ketentuan Khusus Layanan Pay & Receive ini tunduk pada dan ditafsirkan menurut hukum Negara Republik Indonesia. 

2. Para Pihak sepakat bahwa setiap sengketa atau perselisihan yang timbul sehubungan dengan perjanjian dan/atau Ketentuan Khusus Layanan Pay & Receive ini, antara lain perihal keberadaan, keabsahan, penafsiran, atau pelaksanaannya (“Perselisihan”) akan diselesaikan secara musyawarah mufakat terlebih dahulu antara PARA PIHAK dalam jangka waktu 30 (tiga puluh) Hari Kalender sejak tanggal diterimanya pemberitahuan tertulis oleh salah satu Pihak dari Pihak lainnya mengenai timbulnya Perselisihan.

3. Para Pihak sepakat bahwa dalam hal Perselisihan tidak dapat diselesaikan melalui musyawarah mufakat dalam jangka waktu sebagaimana disebutkan pada ayat (2) di atas, maka Perselisihan akan diselesaikan dan diputus melalui Pengadilan Negeri Jakarta Selatan.

Selamat datang di platform digital untuk memfasilitasi transaksi atau yang dikenal dengan marketplace berbasis keagenan bernama ‘Fazz Agen’ (“Aplikasi”) yang dikelola oleh PT PAYFAZZ TEKNOLOGI NUSANTARA (“Kami” atau “Perusahaan”).

Dengan mengakses dan/atau menggunakan Aplikasi, Anda memahami dan setuju untuk tunduk terhadap Syarat dan Ketentuan ini. Mohon untuk membaca Syarat dan Ketentuan ini dengan seksama dan secara menyeluruh. Dalam hal Anda tidak setuju dengan Syarat dan Ketentuan ini, Anda berhak untuk tidak mengakses dan/atau tidak menggunakan Aplikasi.

A. PENGGUNAAN APLIKASI

1. Anda dapat mengakses atau menggunakan Aplikasi setelah Anda menyelesaikan proses pendaftaran pada Aplikasi dengan tunduk pada syarat dan ketentuan yang ditentukan dari waktu ke waktu oleh Perusahaan, dan memiliki Akun. Ada beberapa fitur atau layanan pada Aplikasi yang dapat Anda akses atau gunakan hanya jika Anda telah melakukan Verifikasi Agen dasar atau toko/lanjutan.
2. Anda bertanggung jawab penuh atas setiap dan semua aktivitas yang terjadi di Akun Anda.
3. Anda hanya dapat menggunakan Akun Anda sendiri dan berjanji untuk tidak mengizinkan orang lain menggunakan identitas Anda atau Akun Anda. Anda harus melindungi kata sandi Akun Anda setiap akses atau identifikasi yang telah Anda buat atau Perusahaan berikan kepada Anda. Dalam hal terjadi pengungkapan atau kebocoran kata sandi, akses, atau identifikasi Anda yang menyebabkan penggunaan Akun atau identitas Anda oleh pihak ketiga dalam hal apa pun, maka setiap aktivitas atau perintah yang timbul dari Akun tersebut akan dianggap sah dan tetap menjadi milik Anda. tanggung jawab, kecuali Anda telah memberitahukan pengungkapan atau kebocoran tersebut kepada Perusahaan dalam jangka waktu 48 (empat puluh delapan) jam sebelumnya ke alamat email: [*] dan/atau melalui nomor telepon: 021-5071-1200.
4. Anda berjanji untuk segera memberitahu Perusahaan jika (i) Akun Anda dicuri dan/atau diretas, atau (ii) jika perangkat elektronik atau seluler atau ponsel Anda yang di dalamnya terdapat Aplikasi hilang, dicuri, dan/atau lainnya kejadian yang menyebabkan alat elektronik atau telepon seluler atau telepon genggam tersebut tidak lagi berada dalam penguasaan Anda yang berpotensi mengganggu keamanan atau memungkinkan Akun Anda diakses oleh pihak ketiga.
5. Jika diharuskan oleh ketentuan hukum yang berlaku, Kami berhak dari waktu ke waktu meminta Anda untuk mengisi dan/atau memberikan informasi, data dan/atau dokumen tertentu lainnya yang diperlukan, termasuk secara elektronik, kepada Kami.
6. Berdasarkan pertimbangan Kami sendiri, Kami berhak untuk sewaktu-waktu melakukan pemeriksaan terhadap Anda, termasuk namun tidak terbatas pada meminta Anda untuk menunjukkan bukti identitas diri atau dokumen lain yang Kami anggap atau berdasarkan peraturan perundang-undangan yang berlaku diperlukan (termasuk peraturan perundang-undangan yang terkait dengan anti pencucian uang dan pencegahan pendanaan terorisme), dan Anda memahami dan menyetujui bahwa Kami berhak untuk menghentikan atau menolak akses atau penggunaan Aplikasi dalam hal Anda menolak untuk memberikan bukti identitas atau lainnya dokumen.
7. Anda harus menghapus semua data dan/atau informasi dari semua perangkat elektronik atau telepon seluler atau ponsel Anda jika Anda menerima atau memperoleh data dan/atau informasi yang tidak terkait dengan Aplikasi atau tidak ditujukan untuk Anda.
8. Kecuali secara tegas diizinkan berdasarkan Syarat dan Ketentuan ini, Anda dilarang melakukan hal-hal yang melawan hukum atau tanpa wewenang dan/atau tidak sesuai dengan tujuan kepemilikan Akun dan/atau penggunaan Aplikasi, termasuk namun tidak terbatas pada:
   • melanggar hukum atau melanggar hak pihak ketiga;
   • melakukan kegiatan atau transaksi yang bertentangan atau tidak sesuai dengan peraturan perundang-undangan yang berlaku, termasuk yang mengandung pornografi dan/atau suku, agama, ras, dan antargolongan (SARA) serta barang dan/atau jasa yang dilarang;
   • menyebarkan, atau memperbanyak materi yang dilindungi oleh hak cipta, merek dagang, atau hak kekayaan intelektual lainnya dalam bentuk apapun sebelum memperoleh persetujuan terlebih dahulu dari pemiliknya;
   • mengunggah, mendistribusikan, menyebarkan, atau memperbanyak materi yang dilindungi oleh hak cipta, merek dagang, atau hak kekayaan intelektual lainnya dalam bentuk apapun sebelum memperoleh persetujuan terlebih dahulu dari pemiliknya;
   • menghapus pemberitahuan atau tanda-tanda hak cipta, merek dagang, atau hak kekayaan intelektual lainnya dalam Aplikasi;
   • mengakses atau melakukan upaya untuk mendapatkan akses tidak sah ke Aplikasi, atau sistem atau jaringan atau server yang terkait dengannya;
   • Dengan cara apapun tanpa hak atau melawan hukum mengubah, menambah, mengurangi, mentransmisikan, memusnahkan, menghilangkan, memindahkan, memindahtangankan, dan/atau menyembunyikan informasi elektronik dan/atau dokumen elektronik milik Perusahaan atau publik tanpa hak atau melawan hukum;
   • mengirimkan materi yang mengandung virus, worm, trojan horse, kode, file, skrip, atau program yang merusak, mengganggu, atau membahayakan Aplikasi, atau sistem atau jaringan atau server yang terkait dengannya;
   • menghalangi, mengintervensi, mengganggu dan/atau merugikan kinerja, integritas atau kinerja Aplikasi, atau sistem atau jaringan atau server yang terkait dengannya atau data yang terkandung di dalamnya;
   • merekayasa balik atau mengakses Aplikasi atau perangkat lunak Perusahaan untuk (i) membuat Aplikasi atau produk atau layanan serupa, (ii) menyalin ide, fitur, fungsi, grafik dan/atau desain Aplikasi, dan/atau (iii) membuat produk atau layanan yang menggunakan ide, fitur, fungsi, grafik dan/atau desain yang serupa dengan Aplikasi;
   • menyalin, memodifikasi, mengadaptasi, menerjemahkan, membuat karya turunan dari, mendistribusikan, menyebarkan, mentransmisikan, menjual, menjual kembali, mentransfer, membongkar, menyusun, atau melisensikan atau mensublisensikan bagian mana pun dari Aplikasi;
   • membuat tautan ke Aplikasi atau membuat ‘bingkai’ atau ‘cermin’ bagian mana pun dari Aplikasi ke server atau perangkat nirkabel atau berbasis internet;
   • meluncurkan program atau skrip, termasuk namun tidak terbatas pada spider web, perayap web, robot web, semut web, pengindeks web, bot, virus, worm, atau program yang menghasilkan atau dapat menghasilkan beberapa permintaan ke server dalam hitungan detik, atau secara tidak sah menghalangi atau membebani kinerja Aplikasi;
   • meretas atau mencoba meretas atau membuat modifikasi pada Aplikasi atau sistem atau jaringan atau server yang terkait dengannya yang dimiliki atau dikelola oleh Perusahaan;
   • Bertindak seolah-olah Anda adalah orang atau entitas lain atau memberikan kesan atau pernyataan palsu tentang afiliasi atau hubungan Anda dengan seseorang atau entitas; dan/atau;
   • Melakukan tindakan atau upaya yang dapat merugikan Perusahaan, dan/atau merusak reputasi atau menyebabkan pencemaran nama baik atau penghinaan terhadap Perusahaan.
9. Pengadaan dan segala biaya yang terkait dengan penggunaan alat elektronik atau telepon seluler atau telepon genggam yang Anda butuhkan untuk mengakses atau menggunakan Akun atau Aplikasi sepenuhnya menjadi tanggung jawab Anda, termasuk namun tidak terbatas pada, pembelian dan pembayaran semua biaya yang dikenakan oleh pihak telekomunikasi. penyedia layanan paket data internet.

B. PERNYATAAN DAN JAMINAN

1. Pengguna menyatakan dan menjamin dari waktu ke waktu selama akses dan penggunaan Aplikasi oleh Pengguna sebagai berikut:
   • Pengguna adalah subjek hukum yang cakap dan berwenang menurut ketentuan hukum yang berlaku untuk melakukan perbuatan hukum, termasuk membuat Akun, menggunakan Aplikasi dan fitur Aplikasi, dan/atau mengikatkan diri pada Syarat dan Ketentuan ini dan/atau Kebijakan pribadi.
   • Pembukaan dan/atau penggunaan Rekening tidak dimaksudkan atau dimaksudkan untuk melakukan tindak pidana atau hal-hal yang dilarang berdasarkan peraturan perundang-undangan yang berlaku, termasuk peraturan perundang-undangan tentang anti pencucian uang dan pencegahan pendanaan terorisme, atau untuk melakukan transaksi dalam rangka penipuan, mengaburkan, atau menghindari pelaporan ke Pusat Pelaporan dan Analisis Transaksi Keuangan (PPATK) sesuai dengan peraturan perundang-undangan yang berlaku, dengan ketentuan Agen bertanggung jawab penuh dan membebaskan Perusahaan dari segala tuntutan hukum, tuntutan, dan/atau kerugian dalam bentuk apapun yang timbul dari atau sehubungan dengan tindak pidana atau hal-hal yang dilarang berdasarkan peraturan perundang-undangan yang berlaku yang dilakukan oleh Pengguna;
   • Pengguna tidak boleh memberikan hak, wewenang dan/atau kuasa dalam bentuk apapun dan dalam keadaan apapun kepada pihak ketiga untuk menggunakan Akun dan/atau mengakses Aplikasi dengan alasan apapun dan dalam keadaan apapun, dan harus bertanggung jawab penuh atas penggunaan tersebut. Akun dan/atau akses Aplikasi oleh pihak ketiga terlepas dari kelalaian Pengguna atas penggunaan pihak ketiga tersebut.
   • Setiap data dan informasi yang disampaikan atau diserahkan Pengguna kepada Perusahaan terkait penggunaan Akun dan/atau akses Aplikasi adalah benar, akurat dan lengkap, valid, dan/atau tidak menyesatkan dalam bentuk apapun;
   • Anda telah membaca dan memahami Syarat dan Ketentuan dan Kebijakan Privasi ini, dan Syarat dan Ketentuan dan Kebijakan Privasi ini adalah kewajiban hukum yang mengikat Anda secara hukum.
2. Dalam hal penggunaan Aplikasi dilakukan oleh subjek hukum yang masih di bawah umur atau dibawah perwalian, maka setiap kegiatan atau perintah yang timbul dari penggunaan tersebut dianggap sah dan pemrosesan oleh Perusahaan untuk setiap kegiatan atau perintah tetap menjadi tanggung jawab Perusahaan, tanggung jawab Pengguna bersama dengan orang tua atau wali (sebagaimana relevan). Perusahaan tidak bertanggung jawab atas segala sebab atau akibat yang timbul dari atau terkait dengan penggunaan Aplikasi yang dilakukan oleh subjek hukum yang masih di bawah umur atau di bawah perwalian.

C. CIDERA JANJI

1. “Peristiwa Cidera Janji” timbul apabila salah satu atau lebih peristiwa atau hal-hal berikut ini terjadi:
   • Anda melanggar ketentuan dalam Syarat dan Ketentuan ini, Kebijakan Privasi dan/atau syarat dan ketentuan lain yang diatur dalam Aplikasi;
   • penggunaan Akun, Aplikasi, dan/atau fitur atau layanan lain dalam Aplikasi oleh Anda yang bertentangan atau melanggar Syarat dan Ketentuan, Kebijakan Privasi, syarat dan ketentuan lain yang diatur dalam Aplikasi dan/atau peraturan perundang-undangan yang berlaku;
   • Pernyataan dan/atau jaminan Anda sehubungan dengan Aplikasi, sebagian atau seluruhnya, tidak sah, tidak lengkap, dan/atau tidak sesuai dengan fakta yang sebenarnya atau menyesatkan;
   • Menurut pertimbangan Perusahaan, terdapat hal-hal yang merugikan atau berpotensi merugikan Perusahaan, termasuk namun tidak terbatas pada tindakan dan/atau pola penyalahgunaan dan/atau penipuan atau ketika sistem Perusahaan menunjukkan pola transaksi keuangan yang mencurigakan.
2. Setelah terjadinya Peristiwa Cidera Janji, Perusahaan berhak untuk:
   • mengakhiri atau memblokir akses Anda ke Akun dan/atau Aplikasi, dan/atau mengakhiri Syarat dan Ketentuan ini secara sepihak;
   • menolak transaksi yang Anda lakukan yang timbul dari atau terkait dengan Peristiwa Cidera Janji;
   • melakukan tindakan dan/atau upaya hukum lainnya untuk membela serta melaksanakan hak-hak Perusahaan sesuai dengan Syarat dan Ketentuan ini serta peraturan perundang-undangan yang berlaku, termasuk mewajibkan Anda untuk melakukan pengembalian atas saldo selisih yang digunakan. sebagaimana tercantum pada [Poin 2 Ketentuan Khusus].
3. Dalam hal Perusahaan melakukan hal-hal tersebut di atas atas dasar Peristiwa Cidera Janji tetapi Anda memiliki bukti yang kuat bahwa tidak ada Peristiwa Cidera Janji yang terjadi, Anda dapat mengajukan sanggahan atau sanggahan kepada Perusahaan dengan mengajukan bukti. Perusahaan akan segera memeriksa sanggahan atau keberatan tersebut, dan berdasarkan pertimbangannya sendiri menentukan apakah terjadi Cidera Janji dan/atau untuk melanjutkan pelaksanaan hal-hal tersebut di atas.
4. Para pihak dengan ini setuju untuk mengesampingkan ketentuan Pasal 1266 KUHPerdata sepanjang ketentuan tersebut memerlukan persetujuan atau keputusan pengadilan untuk mengakhiri Syarat dan Ketentuan ini.

•  

D. PERTANGGUNGJAWABAN

1. Anda bertanggung jawab penuh atas validitas, kelengkapan dan keakuratan data dan informasi pribadi yang diberikan sehubungan dengan penggunaan Aplikasi. Perusahaan tidak bertanggung jawab atas segala akibat yang timbul dari ketidakabsahan, ketidakbenaran dan/atau ketidaksesuaian data dan informasi pribadi Anda yang diberikan sehubungan dengan penggunaan Aplikasi.
2. Perusahaan tidak membuat pernyataan atau jaminan apapun tentang tidak adanya gangguan, gangguan, atau cacat pada Aplikasi serta keakuratan dan kelengkapan data dan informasi yang tersedia pada Aplikasi. Aplikasi Perusahaan diberikan “sebagaimana adanya” untuk Anda. Anda mengetahui dan menyetujui bahwa Perusahaan tidak bertanggung jawab atas kerugian apa pun, termasuk namun tidak terbatas pada, kehilangan data, kerusakan properti, cedera, atau kerusakan lain dalam bentuk apa pun yang timbul dari atau terkait dengan penggunaan atau tidak dapat menggunakan Permohonan yang bukan timbul dari atau akibat kesalahan dan/atau kelalaian Perusahaan.
3. Anda sepenuhnya memahami dan memahami upaya Perusahaan untuk selalu mengambil tindakan yang wajar untuk melindungi keamanan Aplikasi dan agar Aplikasi bebas dari virus dan/atau gangguan, dan dalam hal ini Perusahaan tidak dapat menjamin keamanan database atau menjamin bahwa informasi yang Anda berikan kepada Perusahaan tidak akan disadap saat dikirimkan ke Perusahaan. Kecuali ada kesalahan dan/atau kelalaian Perusahaan.
4. Kami tidak memberikan pernyataan atau jaminan apa pun, baik secara eksplisit maupun implisit. bahwa: (a) penggunaan Aplikasi akan bebas dari gangguan atau interupsi apa pun; (b) Aplikasi dapat berfungsi dengan baik bila digunakan dengan perangkat keras, perangkat lunak, sistem atau data lain; (c) setiap kesalahan pada Aplikasi akan diperbaiki; dan (d) aplikasi atau server yang memungkinkan ketersediaan Aplikasi bebas dari virus atau komponen berbahaya.
5. Anda secara tegas membebaskan Perusahaan, afiliasinya, karyawan, direktur, komisaris, penasihat, perwakilan dan/atau agen Perusahaan dari segala tuntutan hukum, tuntutan, kepentingan, kewajiban, kerugian, dan biaya (termasuk biaya jasa hukum) yang timbul dari atau dalam sehubungan dengan penggunaan Aplikasi dan/atau pelanggaran hak pihak ketiga yang timbul dari Aplikasi atau penggunaan tidak sahnya yang bukan timbul dari atau disebabkan oleh kesalahan dan/atau kelalaian Perusahaan.

E. INTELEKTUAL PROPERTI

1. Sepanjang Anda selalu mematuhi setiap ketentuan yang terdapat dalam Syarat dan Ketentuan ini, Kami memberikan Anda, lisensi terbatas, non-eksklusif, tidak dapat dialihkan atau tidak dapat dipindahtangankan, dan tidak dapat disublisensikan untuk mengunduh dan memasang salinan Aplikasi di perangkat elektronik atau seluler atau ponsel yang Anda miliki dan/atau gunakan salinan Aplikasi tersebut hanya untuk tujuan non-komersial Anda sendiri.
2. ‘PAYFAZZ’, ‘Payfazz’, dan ’Fazz Agen’, termasuk nama dan logonya dan layanan Kami dilindungi oleh hak cipta dan hak kekayaan intelektual yang berlaku berdasarkan hukum Republik Indonesia. Kami dan pemberi lisensi (sebagaimana berlaku) adalah pemilik semua hak dan manfaat dari nama, logo, Aplikasi, dan semua hak kekayaan intelektual terkait. Setiap upaya untuk melanggar kekayaan intelektual sebagaimana diatur dalam ketentuan ini memungkinkan Kami untuk mengakhiri hak Agen berdasarkan Syarat dan Ketentuan ini.
3. Kami tidak memberikan hak atau lisensi apapun kepada Anda, dan penggunaan Aplikasi tidak dapat diartikan sebagai persetujuan atau pemberian hak atau lisensi apapun kepada Anda oleh Perusahaan, dan setiap bagian Aplikasi akan tetap menjadi milik Perusahaan, kecuali dinyatakan secara tegas dalam Syarat dan Ketentuan ini.

F. HUKUM YANG BERLAKU

Syarat dan Ketentuan ini dan pelaksanaannya diatur oleh dan tunduk pada hukum Republik Indonesia.

G. PENYELESAIAN SENGKETA

Para Pihak sepakat untuk menyelesaikan setiap perselisihan terkait Syarat dan Ketentuan ini dengan musyawarah untuk mencapai kesepakatan. Apabila perselisihan tersebut tidak dapat diselesaikan secara musyawarah untuk mufakat dalam waktu 30 (tiga puluh) Hari Kalender setelah diterimanya pemberitahuan tertulis oleh salah satu Pihak dari Pihak lainnya mengenai timbulnya suatu perselisihan, maka perselisihan tersebut diselesaikan melalui Pengadilan Negeri Jakarta Selatan.

H. HUBUNGI KAMI

Anda dapat menyampaikan saran, permintaan, keluhan atau pertanyaan mengenai Aplikasi kepada Kami setiap Hari Kerja pada pukul 09.00-17.00 WIB melalui alamat email: [email protected] dan/atau melalui nomor telepon: 021-5071-1200. Dalam menanggapi saran, permintaan, keluhan atau pertanyaan Anda, Kami akan melakukan verifikasi atas informasi atau data Anda. Kami berhak menolak, melanjutkan atau menanggapi saran, permintaan, keluhan atau pertanyaan Anda dalam hal informasi atau data Anda tidak sesuai dengan informasi atau data yang terdapat dalam sistem Kami. Kami akan melakukan verifikasi atas setiap saran, permintaan, keluhan atau pertanyaan Anda dan memberikan tanggapan sesuai dengan Syarat dan Ketentuan ini serta prosedur dan kebijakan internal Kami yang berlaku dari waktu ke waktu setelah menerima saran, permintaan, keluhan atau pertanyaan lengkap dari Anda.

I. LAIN-LAIN

1. Untuk dapat menggunakan Aplikasi, Kami dapat meminta Pengguna untuk mengaktifkan cookie selama mengakses atau menggunakan Aplikasi. Dalam hal Pengguna menolak untuk mengaktifkan cookie, akses atau penggunaan Aplikasi dan/atau fungsi atau bagian tertentu dari Aplikasi dapat terpengaruh atau dihentikan.
2. Kami dapat menyediakan beberapa tautan tertentu pada Aplikasi yang merujuk atau mengarahkan Anda ke situs atau aplikasi pihak ketiga. Anda mengetahui dan menyetujui bahwa Perusahaan tidak bertanggung jawab atas informasi, konten, dan/atau materi yang terkandung dalam tautan pihak ketiga tersebut.
3. Anda setuju untuk menerima pesan dalam bentuk apapun dari Perusahaan terkait Aplikasi dan/atau fitur pada Aplikasi, termasuk namun tidak terbatas pada layanan pesan singkat (SMS), pesan melalui Aplikasi, pesan melalui aplikasi lain seperti ‘WhatsApp’ atau ‘ Telegram’, push notification, dan/atau e-mail, dan Anda berjanji untuk memberikan balasan atau tanggapan sebagaimana diminta secara wajar oleh Perusahaan.
4. Kami dapat melakukan segala tindakan atau upaya yang mungkin dilakukan berdasarkan ketentuan hukum yang berlaku, termasuk namun tidak terbatas pada, menonaktifkan atau memblokir atau menutup atau tidak memberikan akses ke Akun dan/atau Aplikasi, atau fitur tertentu pada Aplikasi, menyampaikan laporan kepada pihak yang berwenang. , memberikan surat peringatan, mengakhiri Syarat dan Ketentuan ini, mengajukan tuntutan atau tuntutan hukum, dan/atau menempuh segala upaya atau proses hukum yang ada berdasarkan ketentuan hukum dan peraturan perundang-undangan yang berlaku, dalam hal terdapat indikasi penipuan, ketentuan palsu dan menyesatkan informasi, data dan/atau dokumen, pelanggaran terhadap Syarat dan Ketentuan ini, Kebijakan Privasi, dan/atau peraturan perundang-undangan yang berlaku oleh Pengguna, Kami dapat melibatkan dan/atau bekerja sama dengan pihak ketiga yang independen dan/atau aparat penegak hukum dalam mengambil tindakan seperti yang disebutkan di atas.
5. Kami berhak memantau akses, aktivitas, atau penggunaan Akun dan/atau Aplikasi oleh Pengguna untuk memastikan kepatuhan Pengguna terhadap Syarat dan Ketentuan ini, Kebijakan Privasi dan/atau peraturan perundang-undangan yang berlaku atau perintah pengadilan atau otoritas yang berwenang.
6. Syarat dan Ketentuan ini berlaku sejak Anda mengakses Aplikasi dan terus menerus setiap kali Anda mengakses dan/atau menggunakan Aplikasi. Syarat dan Ketentuan ini (bersama dengan Kebijakan Privasi) berlaku sebagai perjanjian yang sah dan diberlakukan secara elektronik sesuai dengan peraturan perundang-undangan yang berlaku serta mengikat Para Pihak. Jika lebih lanjut disyaratkan oleh undang-undang, peraturan yang berlaku dan/atau otoritas pemerintah, Para Pihak setuju untuk menggunakan metode tanda tangan elektronik sebagaimana disyaratkan dan semua biaya yang timbul darinya ditanggung bersama oleh Para Pihak.
7. Berdasarkan kebijaksanaan Perusahaan, Kami berhak untuk mengubah Syarat dan Ketentuan ini setiap saat dengan memberikan pemberitahuan kepada Anda. Anda dapat mengakses setiap perubahan Syarat dan Ketentuan ini melalui Aplikasi. Anda akan dianggap menyetujui dan tunduk pada perubahan Syarat dan Ketentuan ini dengan terus mengakses dan/atau menggunakan Aplikasi. Anda bebas untuk tidak mengakses atau tidak menggunakan Aplikasi dalam hal Anda tidak setuju dengan perubahan Syarat dan Ketentuan tersebut.
8. Dalam hal terdapat satu atau lebih ketentuan dalam Syarat dan Ketentuan ini yang menjadi tidak berlaku atau tidak dapat dilaksanakan menurut peraturan perundang-undangan yang berlaku, maka ketidakabsahan, ketidakabsahan, atau ketidakberlakuan ketentuan tersebut tidak akan mempengaruhi keabsahan, legalitas, dan keberlakuan ketentuan lain dalam Syarat dan Ketentuan ini.
9. Anda tidak dapat mengalihkan sebagian atau seluruh hak dan/atau kewajiban Anda berdasarkan Syarat dan Ketentuan ini. Perusahaan berhak untuk mengalihkan sebagian atau seluruh hak dan/atau kewajibannya kepada pihak lain, sebagaimana akan diberitahukan kepada Anda melalui perubahan Syarat dan Ketentuan ini. Pengalihan tersebut tidak menghilangkan hak dan kewajiban yang telah ada antara Para Pihak sebelum tanggal pengalihan.

Syarat dan Ketentuan (S&K) Kemitraan ini disepakati oleh dan antara:

1. PT PAYFAZZ TEKNOLOGI NUSANTARA, suatu perusahaan yang didirikan berdasarkan hukum negara Republik Indonesia, berdomisili di Menara Prima Lt 6, Jl. DR. Ide Anak Agung Gde Agung RT05/RW02, Kuningan Timur, Kecamatan Setiabudi, Daerah Khusus Ibukota – Jakarta 12950, Indonesia (untuk selanjutnya disebut sebagai “Fazz Agen”); dan
2. Pengguna Aplikasi Fazz Agen atau Agen Fazz (untuk selanjutnya disebut sebagai “Mitra”).

Fazz Agen dan Mitra dengan ini sepakat dan menyetujui syarat dan ketentuan kemitraan berikut:

BAGIAN 1 : DEFINISI

Dalam S&K ini, istilah dan ungkapan berikut memiliki arti sebagai berikut:

“Kerjasama Kemitraan” berarti kerjasama antara Fazz Agen dengan Mitra yang diatur dalam S&K ini.

“Aplikasi” berarti aplikasi milik Fazz Agen yang diunduh pada smartphone Mitra yang berfungsi untuk menjual Produk kepada Konsumen.

“Deposit Fazz Agen” berarti uang yang diberikan oleh Mitra kepada Fazz Agen sebagai uang muka pembelian Produk dalam jumlah minimum sesuai ketentuan Fazz Agen dari waktu ke waktu.

“Konsumen” berarti pembeli Produk melalui Mitra.

“Perwakilan” berarti setiap pegawai/karyawan, personil, staf, pemegang saham, direksi, komisaris, afiliasi, agen, sub-kontraktor, akuntan, penasihat atau konsultan, kuasa dan setiap orang yang bekerja untuk atau memberikan jasa kepada Fazz Agen atau Mitra.

“Produk” berarti setiap produk Fazz Agen yang ditawarkan melalui Aplikasi.

BAGIAN 2 : PENUNJUKAN

1. Fazz Agen menunjuk Mitra untuk menjadi penjual Produk, dan Mitra dengan ini menerima penunjukan tersebut.
2. Mitra dapat menawarkan dan/atau memasarkan Produk Fazz Agen dan merekrut pihak lain untuk menjadi mitra Fazz Agen.

BAGIAN 3 : KEBERLAKUAN S&K

Perjanjian ini berlaku untuk jangka waktu terus menerus, kecuali diakhiri lebih awal oleh Fazz Agen (“Jangka Waktu”).

BAGIAN 4 : HUBUNGAN ANTARA FAZZ AGEN DENGAN MITRA

Fazz Agen dan Mitra setuju bahwa hubungan antara Fazz Agen dan Mitra bukan merupakan hubungan kerja sebagaimana dimaksud dalam peraturan perundang-undangan dibidang ketenagakerjaan yang berlaku melainkan suatu bentuk persetujuan biasa sebagaimana dimaksudkan dalam Kitab Undang-Undang Hukum Perdata Indonesia.

BAGIAN 5 : HAK DAN KEWAJIBAN MITRA

1. Mitra berhak untuk:
   1. Mendapatkan informasi terkini tentang Produk berikut perubahannya dari waktu ke waktu;
   2. Mendapatkan keuntungan dari penjualan Produk Fazz Agen; dan
   3. Mendapatkan data penjualan
2. Mitra berkewajiban untuk:
   1. Mematuhi seluruh ketentuan dalam S&K;
   2. Memasarkan dan menjual Produk kepada Konsumen;
   3. Dalam memasarkan Produk, Mitra harus: (i) bertindak dengan itikad baik, jujur, dan berintegritas; dan (ii) memberikan informasi yang benar mengenai Produk kepada Konsumen; dan
   4. Bertanggung jawab secara pribadi atas segala biaya pengeluaran Mitra dalam menjalankan kegiatan kemitraan menurut S&K ini.

BAGIAN 6 : HAK DAN KEWAJIBAN FAZZ AGEN

1. Fazz Agen berhak untuk:
   1. Mengubah S&K dari waktu ke waktu;
   2. Mengubah harga Produk yang ditampilkan dalam Aplikasi, termasuk mengadakan program promosi atas Produk;
   3. Menentukan rincian, besaran, waktu pembayaran dan metode perhitungan keuntungan yang menjadi hak Mitra berdasarkan S&K ini; dan
   4. Melakukan pembinaan, pengendalian, pengawasan, dan evaluasi terhadap kinerja Mitra.
2. Fazz Agen berkewajiban untuk:
   1. Mematuhi seluruh S&K ini; dan
   2. Memberikan pengarahan kepada Mitra untuk dapat menjalankan kewenangannya berdasarkan S&K ini.

BAGIAN 7 : PAJAK

Fazz Agen dan Mitra masing-masing wajib membayar pajak yang berkaitan dengan pelaksanaan kemitraan sesuai dengan peraturan perpajakan yang berlaku.

BAGIAN 8 : PEMBAYARAN KEMBALI DAN PENGHITUNGAN

1. Mitra menjamin untuk membayar kembali setiap utang dan kewajiban Mitra kepada Fazz Agen yang timbul sehubungan dengan kerjasama kemitraan dalam S&K ini, baik sebelum atau setelah pengakhirannya.
2. Mitra setuju bahwa Fazz Agen memiliki hak pertama untuk mendapatkan pelunasan atas utang Mitra yang timbul sehubungan dengan Kerjasama Kemitraan yang diatur dalam S&K ini. Mitra memberikan kewenangan kepada Fazz Agen untuk memotong Deposit Mitra dalam rangka pelunasan utang Mitra.

BAGIAN 9 : INFORMASI RAHASIA

1. Fazz Agen dan Mitra setuju untuk terus menjaga kerahasiaan segala data dan informasi yang diberikan oleh pihak lainnya dalam bentuk dan penyimpanan apapun sehubungan dengan Produk, spesifikasi, harga, hak kekayaan intelektual (baik yang terdaftar maupun tidak), data dan informasi teknis (termasuk namun tidak terbatas pada data nasabah, rahasia dagang, pengetahuan teknis (know-how), proses, penemuan baru, model, desain, perangkat, spesifikasi, karakteristik suatu produk atau layanan, program komputer, dan sejenisnya), (“Informasi Rahasia”), dan untuk tidak menggunakan segala Informasi Rahasia tersebut untuk stujuan lain di luar konteks Kerjasama Kemitraan yang diatur dalam S&K ini.
2. Tanpa mengabaikan ketentuan diatas, apabila Fazz Agen atau Mitra membuka Informasi Rahasia karena diwajibkan oleh hukum, maka hal tersebut bukanlah merupakan pelanggaran dari S&K ini.

BAGIAN 10 : GANTI KERUGIAN

Fazz Agen dan Mitra masing-masing bertanggung jawab untuk mengganti segala kerugian yang diderita oleh Fazz Agen atau Mitra, yang timbul akibat kelalaian dari Fazz Agen atau Mitra maupun akibat dari pelanggaran atas setiap ketentuan S&K ini.

BAGIAN 11 : PENGALIHAN

Mitra dilarang untuk, mengalihkann, atau melepaskan hak dan kewajibannya sehubungan dengan Kerjasama Kemitraan dengan cara apapun kepada pihak ketiga manapun tanpa persetujuan tertulis terlebih dahulu dari Fazz Agen.

Apabila diketahui di kemudian hari bahwa Mitra mengalihkan atau melepaskan hak dan kewajibannya kepada pihak ketiga manapun, maka Mitra harus menerima tuntutan melalui jalur hukum dari Fazz Agen.

BAGIAN 12 : PENGAKHIRAN KERJASAMA

1. Kerjasama yang diatur dalam S&K ini berakhir apabila diakhiri oleh Fazz Agen atau Mitra tidak lagi menjadi pengguna Aplikasi dan seluruh kewajiban Mitra telah dipenuhi.
2. Dalam hal terjadi pengakhiran kerjasama yang diatur dalam S&K ini, Fazz Agen dan Mitra sepakat mengesampingkan ketentuan-ketentuan dalam Pasal 1266 dan Pasal 1267 Kitab Undang-Undang Hukum Perdata Indonesia.

BAGIAN 13 : HUKUM YANG BERLAKU DAN PENYELESAIAN SENGKETA

1. S&K ini tunduk pada dan harus ditafsirkan berdasarkan peraturan perundang-undangan Negara Republik Indonesia.
2. Setiap sengketa yang timbul dari atau berkaitan dengan S&K ini akan diselesaikan secara musyawarah untuk mufakat.

BAGIAN 14 : KESELURUHAN DAN PERUBAHAN

Fazz Agen berhak melakukan pengkinian, perubahan, dan modifikasi atas S&K ini. Selama Mitra tetap menggunakan Aplikasi, maka Mitra dianggap telah setuju atas setiap pengkinian, perubahan, dan modifikasi tersebut.

BAGIAN 15 : PERSETUJUAN ATAS S&K SECARA TERPISAH

S&K ini dapat disetujui secara terpisah oleh masing-masing Fazz Agen dan Mitra, dan ketika disetujui maka akan dianggap sebagai satu kesatuan dokumen asli yang tidak terpisahkan.

DEMIKIANLAH S&K ini disetujui oleh Fazz Agen dan Mitra.

MOHON UNTUK MEMBACA SELURUH SYARAT DAN KETENTUAN INI DENGAN SEKSAMA SEBELUM MENGGUNAKAN LAYANAN QRIS.

DEFINISI

Platform digital Fazz Agen beserta layanannya (“Platform”) ini dikelola oleh PT  Payfazz Teknologi Nusantara (“Kami” atau “Perusahaan“).

Istilah-istilah yang digunakan dalam Syarat dan Ketentuan ini adalah sebagai berikut:

1. “Akun” berarti setiap akun atas nama Pengguna yang terdaftar pada Platform.
2. “Anda” atau “Pengguna” berarti setiap orang atau badan usaha yang mengakses dan menggunakan serta telah terdaftar pada Platform. 
3. “Para Pihak” berarti Perusahaan dan Pengguna secara bersama-sama, dan “Pihak” adalah masing-masing dari Perusahaan atau Pengguna.
4. “Hari Kalender” adalah setiap hari, termasuk hari Sabtu, Minggu, dan hari libur nasional.
5. “Hari Kerja” berarti hari (tidak termasuk hari Sabtu, Minggu dan hari libur nasional) di mana bank-bank menyelenggarakan kegiatan kliring di DKI Jakarta.
6. “Layanan QRIS” adalah layanan pembayaran menggunakan Quick Response Code Indonesian Standard (QRIS) yang tersedia pada Platform.
7. “Merchant Presented Mode” adalah metode penggunaan Quick Response Code di mana Anda menampilkan Quick Response Code pembayaran untuk dipindai oleh pihak yang melakukan pembayaran.

“Syarat dan Ketentuan” berarti perjanjian antara Perusahaan dan Pengguna mengenai syarat dan ketentuan sehubungan dengan penggunaan Platform.

KETENTUAN UMUM

1. Layanan QRIS yang disediakan Perusahaan melalui Platform ditujukan untuk membantu pelanggan Anda dalam melakukan pembayaran dengan pemindaian menggunakan QRIS.
2. Dengan menggunakan Layanan QRIS, Anda menyatakan telah membaca, memahami, dan menyetujui seluruh Syarat dan Ketentuan ini.

PERSYARATAN PENGGUNAAN LAYANAN QRIS

1. Anda diwajibkan untuk mengirimkan dokumen persyaratan penggunaan Layanan QRIS kepada Perusahaan melalui Platform sebagai bentuk proses verifikasi dasar (know your customer) berupa: 

• Kartu Tanda Penduduk (KTP); 
• Legalitas usaha Anda (jika ada);
• Alamat toko atau usaha Anda sesuai dengan lokasi yang sebenarnya.

2. Anda wajib memastikan semua data dan dokumen yang diisi pada proses verifikasi dasar (know your customer) terkait toko atau usaha Anda sesuai dengan nama toko atau usaha yang tercantum pada spanduk, papan, atau identitas toko atau usaha sejenis.
3. Anda menjamin bahwa semua data dan dokumen yang dikirimkan kepada Perusahaan adalah akurat, lengkap, benar, dan terbaru. Anda bertanggung jawab apabila di kemudian hari ditemukan data dan/atau dokumen yang dikirimkan terbukti tidak benar.
4. Anda mengetahui dan memahami bahwa Perusahaan berhak melakukan penilaian berdasarkan kriteria yang ditetapkan Perusahaan sebelum menyetujui atau menolak permohonan penggunaan Layanan QRIS yang Anda ajukan.
5. Anda wajib memiliki dan memelihara perangkat yang kompatibel untuk menggunakan Layanan QRIS.
6. Anda bertanggung jawab atas keamanan dan kerahasiaan akun serta kredensial akses yang digunakan dalam penggunaan Layanan QRIS. 

PENGGUNAAN LAYANAN QRIS

1. Layanan QRIS yang disediakan oleh Perusahaan melalui Platform menggunakan metode Merchant Presented Mode.
2. Anda bertanggung jawab untuk memastikan kebenaran, ketepatan, dan kelengkapan instruksi sebagai dasar pelaksanaan Layanan QRIS oleh Perusahaan, termasuk namun tidak terbatas untuk memastikan ketepatan nominal transaksi yang akan dibayarkan menggunakan Layanan QRIS.
3. Jumlah maksimal nilai transaksi yang dapat dilakukan melalui Layanan QRIS adalah Rp10.000.000 (sepuluh juta) per transaksi. Batasan nilai transaksi dapat berubah sewaktu-waktu sesuai dengan kebijakan yang diberlakukan Perusahaan dengan mengacu kepada kebijakan terkait yang dikeluarkan Bank Indonesia.
4. Segala transaksi yang telah diperintahkan Anda melalui Layanan QRIS tidak dapat dibatalkan dan merupakan dasar bagi Perusahaan untuk meneruskan pembayaran yang dilakukan melalui Layanan QRIS.
5. Anda dilarang keras menggunakan Layanan QRIS untuk transaksi yang terkait dengan: 

• Aktivitas pencucian uang, pendanaan terorisme, dan proliferasi senjata pemusnah massal;
• Aktivitas yang membantu pihak lain mendapatkan atau mempertahankan keuntungan atau bisnis secara tidak patut dan benar;
• Aktivitas yang melanggar hukum, termasuk namun tidak terbatas pada suap, korupsi, rabat, hadiah, atau mengambil aktivitas lainnya yang akan melanggar undang-undang anti-korupsi di Indonesia;
• Aktivitas penjualan atau distribusi barang ilegal, termasuk namun tidak terbatas pada narkotika, obat-obatan terlarang, atau barang yang melanggar hukum;
• Aktivitas perjudian, baik online maupun offline, yang tidak sesuai dengan peraturan perundang-undangan yang berlaku;
• Aktivitas pembelian, penjualan, atau distribusi barang palsu atau barang bajakan yang melanggar hak kekayaan intelektual; 
• Aktivitas pendanaan kegiatan yang berkaitan dengan eksploitasi anak, pornografi, atau perdagangan manusia;
• Aktivitas perdagangan organ tubuh manusia atau aktivitas lainnya yang melanggar hak asasi manusia; dan
• Aktivitas yang melibatkan penipuan, manipulasi data, atau penyalahgunaan identitas.

6. Pelanggaran terhadap ketentuan penggunaan Layanan QRIS ini akan mengakibatkan:

• Pembekuan atau penutupan akun secara permanen;
• Pelaporan kepada pihak berwenang; dan/atau
• Penuntutan secara hukum sesuai ketentuan yang berlaku.

7. Anda bertanggung jawab atas setiap kerugian dan risiko yang timbul sehubungan dengan penyalahgunaan, kelalaian, dan ketidaktepatan instruksi pada saat penggunaan Layanan QRIS.
8. Dalam hal Anda hendak untuk berhenti menggunakan Layanan QRIS, Anda dapat menghubungi Customer Service Perusahaan sebagaimana tertulis dalam angka 10 tentang Penanganan Keluhan pada Syarat dan Ketentuan ini untuk ditindaklanjuti.

PENYELESAIAN TRANSAKSI (SETTLEMENT)

1. Sistem Settlement

• Penyelesaian transaksi dilakukan Perusahaan secara instant/real-time ke saldo simpanan Anda.
• Biaya layanan Settlement sebesar 0,3% (nol koma tiga persen) per transaksi.
• Perusahaan berhak mengubah biaya layanan Settlement dengan pemberitahuan tertulis 30 Hari Kalender sebelumnya.

2. Batas Waktu Settlement

• Transaksi yang berhasil akan diproses dalam waktu maksimal 1×24 jam kerja.
• Dalam hal terjadi keterlambatan yang disebabkan oleh keadaan kahar, Perusahaan akan segera memberitahukan Anda melalui Platform atau jalur komunikasi yang telah disepakati.

MERCHANT DISCOUNT RATE (“MDR”)

1. Penerapan MDR

• MDR ditentukan berdasarkan klasifikasi usaha sesuai ketentuan Bank Indonesia.
• Perubahan klasifikasi usaha wajib dilaporkan kepada Fazz.

2. Penyesuaian Rate

• MDR dapat disesuaikan berdasarkan volume transaksi bulanan Anda.
• Perubahan MDR akan diberitahukan maksimal 14 (empat belas) Hari Kerja sebelum diberlakukan.

KEADAAN KAHAR

Anda setuju bahwa Perusahaan dengan ini dibebaskan dari tanggung jawab atas setiap tuntutan dan kerugian yang timbul dari keterlambatan atau ketidakmampuan Perusahaan untuk menyediakan Layanan QRIS yang disebabkan oleh peristiwa atau kejadian yang berada di luar kemampuan Perusahaan, termasuk namun tidak terbatas pada sabotase, peperangan, politik, kebijakan pemerintah yang melarang atau membatasi Layanan QRIS, bencana alam, huru-hara, pemogokan, epidemi, kebakaran, kegagalan sistem, gangguan listrik atau komunikasi (“Keadaan Kahar”) dan mana Perusahaan dalam hal ini telah melakukan langkah-langkah perbaikan yang wajar untuk meminimalisasi akibat dari Keadaan Kahar.

PENYELESAIAN SENGKETA

Para Pihak sepakat untuk menyelesaikan setiap perselisihan terkait Syarat dan Ketentuan ini dengan musyawarah untuk mencapai kesepakatan. Apabila perselisihan tersebut tidak dapat diselesaikan secara musyawarah untuk mufakat dalam waktu 30 (tiga puluh) Hari Kalender setelah diterimanya pemberitahuan tertulis oleh salah satu Pihak dari Pihak lainnya mengenai timbulnya suatu perselisihan, maka perselisihan tersebut diselesaikan melalui Pengadilan Negeri Jakarta Selatan.

KEBIJAKAN PRIVASI

1. Data Pengguna, data transaksi, serta data lainnya terkait dengan Layanan QRIS (“Data”) bersifat rahasia yang patut dilindungi oleh Perusahaan dan pengecualiannya akan mengacu kepada ketentuan perundang-undangan yang berlaku.
2. Pengumpulan dan penggunaan Data oleh Perusahaan hanya akan diperuntukkan untuk kebutuhan pelaksanaan, pengembangan, peningkatan kualitas Layanan QRIS, dan kebutuhan lainnya yang wajar dan tidak bertentangan dengan ketentuan perundang-undangan yang berlaku.

PERUBAHAN KETENTUAN

1. Berdasarkan kebijaksanaan Perusahaan, Kami berhak untuk mengubah Syarat dan Ketentuan ini setiap saat dan/atau berdasarkan dengan Ketentuan Bank Indonesia dan regulator terkait dengan memberikan pemberitahuan kepada Anda. Anda dapat mengakses setiap perubahan Syarat dan Ketentuan ini melalui Platform. Anda akan dianggap menyetujui dan tunduk pada perubahan Syarat dan Ketentuan ini dengan terus mengakses dan/atau menggunakan Platform. Anda bebas untuk tidak mengakses atau tidak menggunakan Platform dalam hal Anda tidak setuju dengan perubahan Syarat dan Ketentuan tersebut
2. Perubahan akan diinformasikan maksimal 14 (empat belas) Hari Kalender sebelum Syarat dan Ketentuan terbaru diberlakukan.

PENANGANAN KELUHAN

1. Dalam hal terdapat keluhan dan/atau pertanyaan atas Layanan QRIS, Anda dapat mengajukan keluhan dan/atau pertanyaan melalui Customer Service Perusahaan yang tersedia pada Platform.
2. Keluhan dan/atau pertanyaan atas Layanan QRIS akan diselesaikan maksimal 14 (empat belas) Hari Kerja dan akan disampaikan kepada Pengguna melalui media penyampaian keluhan dan/atau pertanyaan yang digunakan oleh Pengguna.